Find work in Canada.

328,095 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 2 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 2 days ago
Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)
Royal Bank of Canada
Vancouver, BC
Full-time
Business Solutions, Cloudera Hadoop, Collaboration, Computer Operations, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Information Technology (IT)…
Added 2 days ago
Senior Information and Data Security Analyst (Global Security)
RBC
Toronto, ON
Full-time
We are seeking an experienced Senior Information and Data Security Analyst to join our cross-functional team supporting RBC's data security infrastructure. In this role you will provide…
Added 2 days ago
Cybersecurity Incident Manager
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
Full-time
Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
Added 9 days ago
Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)
RBC
Vancouver, BC
Full-time
Business Solutions, Cloudera Hadoop, Collaboration, Computer Operations, Information Technology (IT) Infrastructure, Information Technology (IT) Services, Information Technology (IT)…
Added 1 day ago
Senior Security Analyst
Insight Global
Calgary, AB
Contract
Bachelor’s degree in Computer Science, Information Security, Information Technology, or a related field, or equivalent experience that demonstrates the same depth
Added 2 days ago
Sr Analyst
CDW
Mississauga, ON
Full-time
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience…
Added 2 days ago
Analyst - Managed Security Services
CDW
Mississauga, ON
Full-time
The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of…
Added 2 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 2 days ago
Senior Information Security Analyst
Scotiabank
Toronto, ON
The Identity Lifecycle Management team within the Identity and Access Management Operations is responsible for the execution of established security controls pertaining to identity and…
Added 2 days ago
Senior Analyst, Enterprise Systems (10-Month Contract)
GWL Realty Advisors
Winnipeg, MB
We’re looking for a Senior Analyst, Enterprise Systems to cover a maternity leave. In this role, you’ll have the opportunity to collaborate across all areas of the business through…
Added 2 days ago
Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
Full-time
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence,…
Added 5 days ago
Senior Fraud Analyst Rogers
Rogers Communications
Toronto, ON
Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to…
Added 2 days ago
26-61 Senior Business Intelligence Analyst (10 months)
Technical Safety BC
Vancouver, BC · BC
Full-time
Collaborates with the Information Technology and Data Management departments in identifying optimal solutions and delivering information services throughout the organization. Negotiates…
Added 3 days ago
Senior Data Platform Operations Analyst
TD
Toronto, ON
Full-time
Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
Added 2 months ago
Senior Cybersecurity and Compliance Analyst - Landmark
Halliburton
Calgary, AB
Bachelor’s degree in Computer Science, Information Security, Information Technology, or a related field, or equivalent experience that demonstrates the same depth
Added 3 days ago
Senior Infrastructure Analyst
EllisDon
Mississauga, ON
Full-time
The Senior Infrastructure Analyst is responsible for designing, implementing, modernizing, and supporting enterprise infrastructure across hybrid environments, including on-premises data…
Added 3 days ago
Business Solutions Architect
Manitoba Liquor & Lotteries Corporation
Winnipeg, MB
Full-time
Gather, analyze, and prepare highly sensitive data by using confidential information only available to limited number of individuals with a level of security clearance.
Added 3 days ago
Accounting Manager/Senior Accountant
Dexcent
Edmonton, AB
Full-time
…methodologies into comprehensive solutions, specializing in information analytics, cyber-security, infrastructure, and control systems engineering. As such, we pride ourselves on truly…
Added 4 days ago
IT Support Analyst IV
TD
Toronto, ON
Full-time
Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
Added 4 days ago
HRMS Business Analyst (Hybrid)
Calgary Board of Education
Calgary, AB
Full-time
The purpose of this position is to provide business analytical services and support to the Calgary Board of Education (CBE) in a variety of technical and non-technical solutions. This…
Added 4 days ago
Senior Data Analyst
OPTrust
Toronto, ON
Full-time
Department: Member Experience and Pension Operations
Added 4 days ago
Senior Data Analyst
OPTrust
Toronto, ON
Contract
Department: Member Experience and Pension Operations
Added 5 days ago
Senior Information Security Analyst
Lifemark Health Group
Brampton, ON · Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
Lifemark Health Group is seeking a Senior Information Security Analyst for a permanent, full-time role on our Security Team. In this position, you will monitor and respond to security…
Added 5 days ago
Senior Analyst – AI Models Risk and Governance
RBC
Vancouver, BC · Toronto, ON
Full-time
As a Senior Analyst – AI Models Risk and Governance, you are the strategic accelerator that takes our initiatives from concept to real world. You will provide sound risk advisory and…

CDW

Sr Analyst

Mississauga, ON, Canada

Pay: Salary : $75,000
Job type: Full-time
Apply by: Oct 18, 2026
Posting language: English
Posted: Sep 18, 2026

Apply About employer

Applications open in a new tab.

Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets capture; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues.

This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What You’ll Do

Services Delivery - 24x7 Support (70%)

Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
Performs deep analysis of the operating system. Handles cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
Identifies efficiencies and improvements in workflow, thus reducing false-positives in client environments
Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
Provides technical knowledge transfer to clients and internal department on low complexity problems
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Applies Trusted Advisor techniques to build up client trust and influence loyalty

Professional Development (30%)

Provides mentorship and guidance to less senior resources as a trusted advisor in the application of Sirius methodologies and the use of tools and templates to troubleshoot client requests
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

Must-Have

What You Need to Succeed:

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
Has one of the following required combinations of technical certifications and experience:
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in a Security Operations Centre
Holds technical certifications for at least two (2) technologies for which Forsythe Technology provides managed security services* and has at least two (2) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Holds at least one (1) technical certification for a technology for which Forsythe Technology provides managed security services* and has at least four (4) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Managed Security Services technical certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar; SANS GCIA, GCIH, Splunk, LogRhythm, Microsoft Azure, Amazon Web Services (AWS), or similar technology certifications

Other Position Requirements

Positive influence on the floor
Is approachable, helps teammates
Willing participant in coaching system, always learning
Experience with direct call handling/ticket management in a client-based support environment
Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
Direct experience working with internal and external teams to troubleshoot simple configuration hardware, software, and services
Demonstrated understanding of company products and services and IT infrastructure systems
Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
Demonstrated good judgment in selecting methods and techniques for meeting technical requirements within the context of best practices, and making recommendations necessary to achieve targeted objective
Proven ability to collaborate, ensuring that others input is gathered and discussed
Demonstrated ability to provide technical guidance to less experienced team members
Demonstrated ability to work under minimal supervision, using latitude for independent judgment
Demonstrated resourcefulness in working with disparate clients and internal departments to deliver technical services
Demonstrated verbal and written communication skills
Demonstrated Word, Excel, Visio, PowerPoint, and Outlook skills

Nice-to-have

Cloud security experience with Microsoft Azure or Amazon Web Services (AWS)
Palo Alto and/or Check Point Certification
IBM QRadar and Exabeam experience
Previous work experience in a Managed Services Security Operations Centre (SOC)

Essential Functions

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $75,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

Apply About employer

More about this job

Responsibilities

The Senior Analyst provides 24/7 technical support, including cyber security analysis, system troubleshooting, and root cause analysis for infrastructure and network issues. They also mentor less senior team members and ensure service level agreements are met through effective incident management.

Requirements

Candidates must hold a bachelor's degree or diploma in a technology-related field and possess specific technical certifications alongside 1-4 years of relevant IT support experience. Proficiency in firewall administration, SIEM tools, and cloud security in a client-focused environment is required.

Skills

Cyber security analysis
Operating system analysis
Troubleshooting
Packet capture
Firewall configuration
SIEM tools
Cloud security
Root cause analysis
SLA management
Technical support
Incident handling
Mentorship
System engineering
Infrastructure support
Customer service

Visa sponsorship

Not detected in the job text

Keywords

Cyber security
Operating system
Firewall
Palo Alto
Checkpoint
SIEM
Cloud security
Azure
AWS
QRadar
Exabeam
Managed services
SOC
SLA
Infrastructure
Troubleshooting
Root cause analysis
Technical support
Network
Hardware
Software
Mentorship
Consulting
Incident management
Service delivery

Report this job