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Added 1 month ago
C
Sr Analyst
CDW
Mississauga, ON
- Full-time
The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes…
Added 1 month ago
Health System Analyst
Government of Alberta
AB
Shared Role Focus for both Health System Analyst (PS3 and PS4)
Added 1 month ago
PM
Quality Control Analyst
Prollenium Medical Technologies Inc.
Aurora, ON
- $48,000 to $52,000 CAD / year
- Full-time
The Quality Control Analyst performs routine and non-routine quality control testing of raw materials, in process materials, and finished medical device products. The role supports…
Added 1 month ago
LP
Digital Forensic Examiner
Lethbridge Police Service
Lethbridge, AB
- Full-time
…using specialized forensic software and hands-on technical…
Added 1 month ago
R
Business Intelligence Manager
Resolver
Toronto, ON
- Full-time
Develop and maintain AI-powered reporting solutions (Snowflake Cortex Analyst)
Added 1 month ago
A
GIS Analyst
AtkinsRéalis
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
…design teams, you will define analysis and quality control methods, investigate significant data issues, interpret results, and communicate your findings to project…
Added 1 month ago
A
GIS Analyst – Remote Sensing and Site Investigation
AtkinsRéalis
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
…environmental teams, you will define analysis and acceptance methods, interpret LiDAR data, point clouds, and drone imagery, assess site conditions, and support technical…
Added 1 month ago
A
Manager, BI & Reporting
Apotex
Toronto, ON · North York, ON
- $95,594.4 to $133,832.16 CAD / year
…team, training on processes, and sharing knowledge and best methods as widely as…
Added 1 month ago
M
Consultant, Consulting - Economics
MNP
Vancouver, BC
- Full-time
Make an impact with our Consulting – Economics team as an Analyst. This diverse team of professionals understands the business needs of clients and develops innovative strategies by…
Added 1 month ago
N
Enterprise Architect - Applications & ERP
Nutrien
Saskatoon, SK
- Full-time
Maintain application portfolio, standards, decisions and exception information in the designated EA repository with support from the EA Business Analyst and accountable data owners
Added 1 month ago
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Enterprise Architect - Applications & ERP
Nutrien
Calgary, AB
- Full-time
Maintain application portfolio, standards, decisions and exception information in the designated EA repository with support from the EA Business Analyst and accountable data owners
Added 1 month ago
FH
Analyst, Treasury
Fraser Health
New Westminster, BC
- Full-time
This Treasury Analyst role with Fraser Health is focused on revenue analysis, budgeting, forecasting, financial reporting, and revenue optimization. The successful candidate would be…
Added 1 month ago
A
GIS Analyst
AtkinsRéalis
Montreal, QC
- Full-time
…design teams, you will define analysis and quality control methods, investigate significant data issues, interpret results, and communicate your findings to project…
Added 1 month ago
S
Analyst Level 2, HPLC
SGS
Markham, ON
- Full-time
Execute and perform testing as per methods, following the company’s Standard Operating Procedures, Deviations and Change Control programs and cGMP guidelines.
Added 1 month ago
S
Analyst - Level 1, Raw Material
SGS
Mississauga, ON
- $27 to $29 CAD / hour
- Full-time
Execute and perform testing as per methods, following the company’s Standard Operating Procedures, ISO and cGMP guidelines.
Added 1 month ago
S
Analyst - Level 1, Raw Material
SGS
Mississauga, ON
- $27 to $29 CAD / hour
- Full-time
Execute and perform testing as per methods, following the company’s Standard Operating Procedures, ISO and cGMP guidelines.
Added 1 month ago
Data Analyst
Brother Canada
Dollard-Des Ormeaux, QC
Reporting to the Director, Analytics & Insights, the Data Analyst enables better, faster and simpler decisions through data and science. They generate valid, reliable and timely insights…
Added 1 month ago
LH
AI Augmented Quality Assurance Analyst II
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
Recommend improvements to quality assurance processes, methods, and tools;
Added 1 month ago
PH
Inventory Supply Technician (Casual)
Provincial Health Services Authority
Vancouver, BC
- Part-time
…sterile supplies in accordance with pre-determined levels through methods such as performing physical inventory counts, identifying items for re-ordering and scanning items for…
Added 1 month ago
VN
Sr. Analyst, Business Intelligence
Viral Nation
Toronto, ON
- Full-time
We are seeking an experienced Senior Analyst to join our dynamic Business Intelligence team. The Senior Analyst will play a pivotal role in driving marketing strategies, optimizing campaign…
Added 1 month ago
B
Senior Analyst – Cyber Threat Intelligence
Brookfield
Toronto, ON
- Full-time
…appropriate technical, contextual, and intelligence-validation methods; communicate confidence levels and analytical limitations…
Added 1 month ago
C
Senior CDR Analyst
CarbonRun
Halifax, NS
- $65,000 to $85,000 CAD / year
- Full-time
We are seeking a talented Senior CDR Analyst to conduct Life Cycle Analysis (LCA), including geospatial analysis, to support both project planning (scaling), project optimization, research,…
Added 1 month ago
CF
Security Analyst II
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 1 month ago
SP
Systems Analyst 2 (Telephony)
Surrey Police Service
Surrey, BC
- Full-time
Surrey Police Service has an exciting opportunity for a Systems Analyst to join our Corporate Services Bureau to provide systems analysis with a focus on supporting SPS’s communication and…
Added 1 month ago
CF
Senior Security Specialist
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…

CDW

Sr Analyst

Mississauga, ON, Canada

Salary : $75,000 · Full-time

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Job details

Pay: Salary : $75,000
Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets capture; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues.

This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What You’ll Do

Services Delivery - 24x7 Support (70%)

Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
Performs deep analysis of the operating system. Handles cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
Identifies efficiencies and improvements in workflow, thus reducing false-positives in client environments
Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
Provides technical knowledge transfer to clients and internal department on low complexity problems
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Applies Trusted Advisor techniques to build up client trust and influence loyalty

Professional Development (30%)

Provides mentorship and guidance to less senior resources as a trusted advisor in the application of Sirius methodologies and the use of tools and templates to troubleshoot client requests
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

Must-Have

What You Need to Succeed:

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
Has one of the following required combinations of technical certifications and experience:
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in a Security Operations Centre
Holds technical certifications for at least two (2) technologies for which Forsythe Technology provides managed security services* and has at least two (2) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Holds at least one (1) technical certification for a technology for which Forsythe Technology provides managed security services* and has at least four (4) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Managed Security Services technical certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar; SANS GCIA, GCIH, Splunk, LogRhythm, Microsoft Azure, Amazon Web Services (AWS), or similar technology certifications

Other Position Requirements

Positive influence on the floor
Is approachable, helps teammates
Willing participant in coaching system, always learning
Experience with direct call handling/ticket management in a client-based support environment
Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
Direct experience working with internal and external teams to troubleshoot simple configuration hardware, software, and services
Demonstrated understanding of company products and services and IT infrastructure systems
Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
Demonstrated good judgment in selecting methods and techniques for meeting technical requirements within the context of best practices, and making recommendations necessary to achieve targeted objective
Proven ability to collaborate, ensuring that others input is gathered and discussed
Demonstrated ability to provide technical guidance to less experienced team members
Demonstrated ability to work under minimal supervision, using latitude for independent judgment
Demonstrated resourcefulness in working with disparate clients and internal departments to deliver technical services
Demonstrated verbal and written communication skills
Demonstrated Word, Excel, Visio, PowerPoint, and Outlook skills

Nice-to-have

Cloud security experience with Microsoft Azure or Amazon Web Services (AWS)
Palo Alto and/or Check Point Certification
IBM QRadar and Exabeam experience
Previous work experience in a Managed Services Security Operations Centre (SOC)

Essential Functions

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $75,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

Provide 24/7 second-level managed security support by investigating cybersecurity incidents, system issues, and infrastructure problems, resolving requests, and escalating complex cases. Perform root cause analysis, improve workflows and service performance, support client relationships, and mentor less experienced team members.

Requirements

Requires a bachelor's degree or a three-year diploma in engineering, computer science, or a technology-related field, plus one of several combinations of relevant technical certifications and IT support experience. Candidates also need client-focused enterprise support experience involving firewalls, SIEM tools, cloud security, troubleshooting, communication, and teamwork; willingness to work weekends, holidays, and overtime is required.

Skills

Cybersecurity Analysis
Firewall Configuration and Administration
Palo Alto
Check Point
SIEM Tools
Cloud Security
Operating System Analysis
Incident Response
Troubleshooting
Packet Capture
Root Cause Analysis
Client Support
Ticket Management
Network and Infrastructure Support
Technical Mentoring
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Managed Security Services
Security Operations Centre
Cybersecurity
Firewall Configuration
Palo Alto
Check Point
SIEM
Cloud Security
Microsoft Azure
Amazon Web Services
IBM QRadar
Exabeam
Splunk
LogRhythm
SANS GCIA
SANS GCIH
Cisco CCNA Security
Cisco CCNP Security
Cisco CCIE Security
Blue Coat
Packet Capture
Incident Response
Root Cause Analysis
Operating System Analysis
Service Level Agreements
Ticket Management
Technical Support
Network Infrastructure
Backup Restoration
Customer Satisfaction

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