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Added 1 month ago
T
Sr. Engineer, PCB Power Design
Tenstorrent
Toronto, ON
- Full-time
As a PCB Power Design Engineer, you will design and optimize power distribution systems for Tenstorrent’s next-generation AI accelerator cards, balancing performance, area, cost, and…
Added 1 month ago
W
Senior to Principal Electrical Designer
Worley
AB · Edmonton, AB
- Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 1 month ago
AC
Mechanical Designer (Skid system/process piping)
ALTEN Canada
Toronto, ON
- Full-time
In just three decades, ALTEN has become a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries…
Added 1 month ago
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Senior Manager, Account Service Management
Geek+
Canada
- Full-time
Process Engineering & Systems: Hands-on experience with service ticketing software (e.g., Jira, ServiceNow, Salesforce Service Cloud), process mapping, and integrating
Added 1 month ago
C
IT System Architecture Specialist-EN
CAE
Montreal, QC
- Full-time
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
Added 1 month ago
C
IT System Architecture Specialist-EN
CAE
Halifax, NS
- Full-time
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
Added 1 month ago
C
IT System Architecture Specialist-EN
CAE
Ottawa, ON
- Full-time
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
Added 1 month ago
AA
Manufacturing Production Planner
ANDRITZ AG
Peterborough, ON
- $26 to $34 CAD / hour
Assist with updating production orders and schedules in company planning systems and ensure data accuracy.
Added 1 month ago
E
Spin Qubit Calibration Engineer
Equal1
Sherbrooke, QC
- Full-time
…contribute to the performance and scalability of quantum computing…
Added 1 month ago
R
Sr. Agile Quality Specialist, Lead
Resonetics
Montreal, QC
- Other
…Quality team will provide direct supervision of the Quality R&D Engineering team members. The Senior Specialist, Quality, Team Lead at Agile MV Technologies Inc (a Resonetics company) will…
Added 1 month ago
XS
Software Developer / Développeur(euse) logiciel
Xona Space Systems
Montreal, QC
- Full-time
Background in Control systems and/or motor control
Added 1 month ago
NF
Future Opportunities - Engineering Leadership (Staff/Principal)
Neo Financial
Calgary, AB
- Full-time
Neo's platform handles real financial transactions for real customers across banking, credit, lending, and rewards. The engineering problems span distributed systems, real-time data,…
Added 1 month ago
N
Software Developer
Newforma
Levis, QC
- Full-time
Newforma is the leading provider of Project Information Management software for architecture, engineering, and construction (AEC) firms globally. We’re on a mission to transform the way AEC…
Added 1 month ago
BC
Senior Advisor, HSWE - Governance and Management Systems
Belron Canada inc
Montreal, QC
- Full-time
You will shape how HSWE work gets done across Canada by strengthening management systems, engaging partners and turning strategy into practical action. You will also lead the HSWE platform…
Added 1 month ago
SA
Controls Engineer/Technologist 2
SCIO Automation North America
Burlington, ON
- Full-time
Possesses proficient knowledge of VFDs, servo systems, and drive controllers.
Added 1 month ago
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Sr Analyst
CDW
Mississauga, ON
- Full-time
Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
Added 1 month ago
IS
Engineer-in-Training, Test and Trials
Irving Shipbuilding
Dartmouth, NS
- Full-time
Support Engineering Delivery Teams and contribute to the execution of the River Class Destroyer Test & Trials Program.
Added 1 month ago
MQ
Quality Assurance Consultant
Miipe Quality Solutions
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
Miipe is a Canadian-owned consulting firm, founded in 2008, that’s redefining the world of Quality Engineering through innovation, collaboration, and technology. We specialize in end-to-end…
Added 1 month ago
T
Technical Specialist - Mechanical (West)
Thales
Victoria, BC
- Full-time
As part of the AJISS Engineering team, the primary role of the Mechanical Specialist, based in Victoria, BC, is responsible for engineering support and technical oversight of various Marine…
Added 1 month ago
TG
Business Development Sales Manager
Thomson Gordon Group
Burlington, ON
- Full-time
…and installing pollution-free, non-metallic bearing and seal…
Added 1 month ago
L&
309A/442A Electrician/Maintenance Technician
Leggett & Platt
London, ON
- Full-time
…leading designer and manufacturer of seating support and comfort systems for transportation manufacturers, as well as tier one and two suppliers within the automotive industry? That’s…
Added 1 month ago
CH
Chief Engineer CAN
Concord Hospitality Enterprises
Barrie, ON
- Full-time
Concord Hospitality is seeking a skilled and proactive Chief Engineer to lead our property engineering team and ensure the safety, functionality, and quality of the hotel’s infrastructure…
Added 1 month ago
B
General Repair Technician
BGIS
Moncton, NB
- Full-time
…facility including, but not limited to mechanical other supporting systems, performing structured inspections, preventative and corrective maintenance, routine and on-demand services on…
Added 1 month ago
AE
Vice President of Product
Auto Electric Service Ltd.
Regina, SK
- Full-time
…Distribution Centre, inventory capabilities, technology, people, and systems as we build toward our long-term growth…
Added 1 month ago
B
Senior Software Engineer I, Email
Braze
Toronto, ON
- Full-time
…decisions. You will have the opportunity to tackle significant engineering challenges, such as architecting new iterations of critical components for our systems and optimizing our systems…

CDW

Sr Analyst

Mississauga, ON, Canada

Salary : $75,000 · Full-time

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Job details

Pay: Salary : $75,000
Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets capture; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues.

This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What You’ll Do

Services Delivery - 24x7 Support (70%)

Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
Performs deep analysis of the operating system. Handles cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
Identifies efficiencies and improvements in workflow, thus reducing false-positives in client environments
Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
Provides technical knowledge transfer to clients and internal department on low complexity problems
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Applies Trusted Advisor techniques to build up client trust and influence loyalty

Professional Development (30%)

Provides mentorship and guidance to less senior resources as a trusted advisor in the application of Sirius methodologies and the use of tools and templates to troubleshoot client requests
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

Must-Have

What You Need to Succeed:

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
Has one of the following required combinations of technical certifications and experience:
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in a Security Operations Centre
Holds technical certifications for at least two (2) technologies for which Forsythe Technology provides managed security services* and has at least two (2) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Holds at least one (1) technical certification for a technology for which Forsythe Technology provides managed security services* and has at least four (4) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Managed Security Services technical certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar; SANS GCIA, GCIH, Splunk, LogRhythm, Microsoft Azure, Amazon Web Services (AWS), or similar technology certifications

Other Position Requirements

Positive influence on the floor
Is approachable, helps teammates
Willing participant in coaching system, always learning
Experience with direct call handling/ticket management in a client-based support environment
Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
Direct experience working with internal and external teams to troubleshoot simple configuration hardware, software, and services
Demonstrated understanding of company products and services and IT infrastructure systems
Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
Demonstrated good judgment in selecting methods and techniques for meeting technical requirements within the context of best practices, and making recommendations necessary to achieve targeted objective
Proven ability to collaborate, ensuring that others input is gathered and discussed
Demonstrated ability to provide technical guidance to less experienced team members
Demonstrated ability to work under minimal supervision, using latitude for independent judgment
Demonstrated resourcefulness in working with disparate clients and internal departments to deliver technical services
Demonstrated verbal and written communication skills
Demonstrated Word, Excel, Visio, PowerPoint, and Outlook skills

Nice-to-have

Cloud security experience with Microsoft Azure or Amazon Web Services (AWS)
Palo Alto and/or Check Point Certification
IBM QRadar and Exabeam experience
Previous work experience in a Managed Services Security Operations Centre (SOC)

Essential Functions

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $75,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

Provide 24/7 second-level managed security support by investigating cybersecurity incidents, system issues, and infrastructure problems, resolving requests, and escalating complex cases. Perform root cause analysis, improve workflows and service performance, support client relationships, and mentor less experienced team members.

Requirements

Requires a bachelor's degree or a three-year diploma in engineering, computer science, or a technology-related field, plus one of several combinations of relevant technical certifications and IT support experience. Candidates also need client-focused enterprise support experience involving firewalls, SIEM tools, cloud security, troubleshooting, communication, and teamwork; willingness to work weekends, holidays, and overtime is required.

Skills

Cybersecurity Analysis
Firewall Configuration and Administration
Palo Alto
Check Point
SIEM Tools
Cloud Security
Operating System Analysis
Incident Response
Troubleshooting
Packet Capture
Root Cause Analysis
Client Support
Ticket Management
Network and Infrastructure Support
Technical Mentoring
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Managed Security Services
Security Operations Centre
Cybersecurity
Firewall Configuration
Palo Alto
Check Point
SIEM
Cloud Security
Microsoft Azure
Amazon Web Services
IBM QRadar
Exabeam
Splunk
LogRhythm
SANS GCIA
SANS GCIH
Cisco CCNA Security
Cisco CCNP Security
Cisco CCIE Security
Blue Coat
Packet Capture
Incident Response
Root Cause Analysis
Operating System Analysis
Service Level Agreements
Ticket Management
Technical Support
Network Infrastructure
Backup Restoration
Customer Satisfaction

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