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Added 4 hours ago
IAM Analyst
LifeLabs
Toronto, ON
$81,431 to $103,825 CAD / year
Collaborate with business units, application teams, cloud and infrastructure teams, security operations, and GRC stakeholders to deliver secure identity and access solutions.
Added 18 hours ago
Senior Business Analyst - CSITR
Affinity
New Westminster, BC
Contract
On behalf of our public sector client, Affinity is seeking a Senior Business Analyst to support the Cybersecurity & IT Resiliency Program as outlined below. This position will be required…
Added 19 hours ago
Senior Business Analyst – Cybersecurity & IT Resiliency
MatchBox Consulting Group
New Westminster, BC
Contract
MatchBox is urgently seeking a Senior Business Analyst Cybersecurity & IT Resiliency for a 12 month contract role. This is a hybrid role (2 days on site and 3 remote) with our New…
Added 21 hours ago
Cybersecurity Analyst II
TRIUMF
Vancouver, BC · TRIUMF
Full-time
The Cybersecurity Analyst II applies deep technical expertise across a broad range of cybersecurity disciplines to evaluate and reduce risk across the organization's systems,…
Added 21 hours ago
Senior Security Operations Analyst - Microsoft Sentinel and Defender
EY
Toronto, ON · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · ON · AB · Waterloo, ON · Calgary, AB
EY is seeking a senior, hands-on security operations analyst to support Managed Detection and Response services in a multi-customer Managed Security Service Provider environment.
Added 23 hours ago
Cybersecurity Analyst - IT Security Services
Capital Regional District
Victoria, BC
The Cybersecurity Analyst is responsible for monitoring, analyzing, and responding to security alerts and events from CRD systems and users. Working as an Integral part of Cybersecurity…
Added 1 day ago
Cybersecurity Analyst - IT Security Services
Capital Regional District
Victoria, BC
Full-time
The Cybersecurity Analyst is responsible for monitoring, analyzing, and responding to security alerts and events from CRD systems and users. Working as an Integral part of Cybersecurity…
Added 1 day ago
Sr Analyst
CDW
Mississauga, ON
Full-time
The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes…
Added 1 day ago
Cybersecurity Controls Testing Analyst, Deloitte Global Technology
Deloitte
Toronto, ON
Full-time
As a Cybersecurity Controls Testing Analyst, you will support DT's Controls Assurance Testing Programme by validating the design and operating effectiveness of security controls through a…
Added 1 day ago
Cybersecurity Analyst - Incident Response
lululemon
Vancouver, BC
Full-time
The lululemon cybersecurity team enables lululemon to conduct its global operations in a secure manner and safeguard the trusted information of its guest and users. This is accomplished by…
Added 2 days ago
Field Support Analyst
Imperial Brady
Montreal, QC · Saint-Laurent, QC
Imperial Brady Canada, leading national distributor, has a job open in Saint-Laurent. The Field Support Analyst serves as the primary IT point of contact for end users, ensuring a high…
Added 2 days ago
Analyste sénior en gouvernance TI
REVAU
Montreal, QC
Full-time
We are seeking a Senior IT Governance Analyst with extensive experience in technology governance, identity and access management, systems administration, and cloud environments. In this…
Added 2 days ago
Security Analyst – Cybersecurity Engineering & Operations
Chemtrade
Toronto, ON
Other
Job Title: Security Analyst – Cybersecurity Engineering & Operations
Added 2 days ago
Product Manager (Bilingual)
Maarut Inc
Levis, QC
Contract
The role also requires the ability to balance multiple stakeholders - cybersecurity, vulnerability management, infrastructure, and operations - setting it apart from a PO focused solely on…
Added 2 days ago
Product Manager (PO), ServiceNow Service Graph and CMDB Integration Strategy
Maarut
Levis, QC
Contract
stakeholders - cybersecurity, vulnerability management, infrastructure, and
Added 2 days ago
Senior Consultant - Microsoft Sentinel and Defender Engineer
EY
Winnipeg, MB · Toronto, ON · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
Bachelor’s degree or diploma in computer science, information technology, cybersecurity, engineering, or a related discipline, or equivalent practical experience.
Added 2 days ago
Bilingual Onsite Deskside Analyst
Insight Enterprises, Inc.
Montreal, QC
Added 2 days ago
Senior Analyst – Operations and Assurance
Brookfield
Toronto, ON
Full-time
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Added 2 days ago
Senior Analyst – Cyber Threat Intelligence
Brookfield
Toronto, ON
Full-time
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Added 2 days ago
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Langley (District), BC
$60,000 to $75,000 CAD / year
Full-time
The Junior IT Analyst provides front-line technical support and assists with the reliable and secure operation of company technology. This entry-level role is suited to a recent graduate…
Added 3 days ago
Security Analyst II
CI Financial
Toronto, ON
Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 3 days ago
Senior Security Specialist
CI Financial
Toronto, ON
Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 3 days ago
Senior Analyst – Cyber Threat Intelligence
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Added 3 days ago
Senior Analyst – Operations and Assurance
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Added 3 days ago
Senior Analyst, IT Applications (Energy & HSE Systems)
PowerCo SE
St. Thomas, ON
The Senior Analyst, IT Energy & HSE (Energy, Health, Safety & Environment) role is the designated IT application owner for all Energy Management, HSE, Safety, Building Automation, and…

CDW

Sr Analyst

Mississauga, ON, Canada

Pay: Salary : $75,000
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets capture; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues.

This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What You’ll Do

Services Delivery - 24x7 Support (70%)

Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
Performs deep analysis of the operating system. Handles cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
Identifies efficiencies and improvements in workflow, thus reducing false-positives in client environments
Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
Provides technical knowledge transfer to clients and internal department on low complexity problems
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Applies Trusted Advisor techniques to build up client trust and influence loyalty

Professional Development (30%)

Provides mentorship and guidance to less senior resources as a trusted advisor in the application of Sirius methodologies and the use of tools and templates to troubleshoot client requests
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

Must-Have

What You Need to Succeed:

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
Has one of the following required combinations of technical certifications and experience:
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in a Security Operations Centre
Holds technical certifications for at least two (2) technologies for which Forsythe Technology provides managed security services* and has at least two (2) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Holds at least one (1) technical certification for a technology for which Forsythe Technology provides managed security services* and has at least four (4) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Managed Security Services technical certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar; SANS GCIA, GCIH, Splunk, LogRhythm, Microsoft Azure, Amazon Web Services (AWS), or similar technology certifications

Other Position Requirements

Positive influence on the floor
Is approachable, helps teammates
Willing participant in coaching system, always learning
Experience with direct call handling/ticket management in a client-based support environment
Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
Direct experience working with internal and external teams to troubleshoot simple configuration hardware, software, and services
Demonstrated understanding of company products and services and IT infrastructure systems
Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
Demonstrated good judgment in selecting methods and techniques for meeting technical requirements within the context of best practices, and making recommendations necessary to achieve targeted objective
Proven ability to collaborate, ensuring that others input is gathered and discussed
Demonstrated ability to provide technical guidance to less experienced team members
Demonstrated ability to work under minimal supervision, using latitude for independent judgment
Demonstrated resourcefulness in working with disparate clients and internal departments to deliver technical services
Demonstrated verbal and written communication skills
Demonstrated Word, Excel, Visio, PowerPoint, and Outlook skills

Nice-to-have

Cloud security experience with Microsoft Azure or Amazon Web Services (AWS)
Palo Alto and/or Check Point Certification
IBM QRadar and Exabeam experience
Previous work experience in a Managed Services Security Operations Centre (SOC)

Essential Functions

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $75,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

Provide 24/7 second-level managed security support by investigating cybersecurity incidents, system issues, and infrastructure problems, resolving requests, and escalating complex cases. Perform root cause analysis, improve workflows and service performance, support client relationships, and mentor less experienced team members.

Requirements

Requires a bachelor's degree or a three-year diploma in engineering, computer science, or a technology-related field, plus one of several combinations of relevant technical certifications and IT support experience. Candidates also need client-focused enterprise support experience involving firewalls, SIEM tools, cloud security, troubleshooting, communication, and teamwork; willingness to work weekends, holidays, and overtime is required.

Skills

Cybersecurity Analysis
Firewall Configuration and Administration
Palo Alto
Check Point
SIEM Tools
Cloud Security
Operating System Analysis
Incident Response
Troubleshooting
Packet Capture
Root Cause Analysis
Client Support
Ticket Management
Network and Infrastructure Support
Technical Mentoring
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Managed Security Services
Security Operations Centre
Cybersecurity
Firewall Configuration
Palo Alto
Check Point
SIEM
Cloud Security
Microsoft Azure
Amazon Web Services
IBM QRadar
Exabeam
Splunk
LogRhythm
SANS GCIA
SANS GCIH
Cisco CCNA Security
Cisco CCNP Security
Cisco CCIE Security
Blue Coat
Packet Capture
Incident Response
Root Cause Analysis
Operating System Analysis
Service Level Agreements
Ticket Management
Technical Support
Network Infrastructure
Backup Restoration
Customer Satisfaction

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