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Added 16 hours ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 23 hours ago
Customer Insights Analyst
Reitmans (Canada) Ltée/Ltd
Montreal, QC
Full-time
The Customer Insights Analyst plays a critical role in transforming customer, transactional, digital, and loyalty data into actionable insights that drive customer-centric decision-making…
Added 2 days ago
Sr Analyst
CDW
Mississauga, ON
Full-time
The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes…
Added 2 days ago
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
Full-time
The successful candidate will lead end-to-end campaign delivery across Salesforce Marketing Cloud and related Salesforce capabilities, including Loyalty Management, Data Cloud / Data 360,…
Added 2 days ago
Product Analyst - AI Analytics
Priceline
Toronto, ON
Full-time
…Care organization needs someone who does two things at once: product-manages a new AI-enabled data architecture (partnering with the product lead on deciding what gets built, in what order,…
Added 2 days ago
Specialist, Virtual Card Services
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new…
Added 3 days ago
Senior Business Analyst, New verticals (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
Full-time
As Senior Business Analyst – New verticals, you will play a key role in defining, launching and growing the product across different markets. You'll devise, own and execute initiatives to…
Added 7 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 14 days ago
Analyst, Product Information Management - Co-op Student
Loblaw Companies Limited
Toronto, ON
Full-time
We are looking for an Analyst, Product Information Management – Co-op Student to join our PC Express Digital Merchandising Team, which is responsible for the online store experience.…
Added 7 days ago
Sr. BI and Insight Analyst
Canadian Tire Corporation
Toronto, ON
Full-time
As a Senior Analyst, you will play a key role in transforming data into actionable business insights. You will work across the full analytics lifecycle, partnering with business…
Added 8 days ago
Analyst, Planning
Village Farms International
Delta, BC · Huntingdon, QC · Montreal, QC
$70,000 to $80,000 CAD / year
Full-time
As a Planning Analyst, you’ll play a key role in developing and optimizing production schedules to ensure efficient manufacturing, balanced capacity, and consistent product availability…
Added 8 days ago
Mergers & Acquisitions Senior Analyst
CORA Group
Toronto, ON · Canada - Toronto - Ontario
Full-time
…Food Service, Construction, Wine/Retail, Moving & Storage, Loyalty, Legal, and Long-Term Care Pharmacy industries. Adding to its 1000 employees, CORA is continuously expanding through…
Added 8 days ago
Mergers & Acquisitions Senior Analyst
Jonas Software
Toronto, ON · Canada - Toronto - Ontario
Full-time
…Food Service, Construction, Wine/Retail, Moving & Storage, Loyalty, Legal, and Long-Term Care Pharmacy industries. Adding to its 1000 employees, CORA is continuously expanding through…
Added 9 days ago
Analyst, Performance Analytics
Canadian Tire Corporation
Oakville, ON
Full-time
As an Analyst, Customer Insights & Analytics, you’ll transform data into actionable insights that shape customer strategy and drive business growth. You’ll work on high-impact projects,…
Added 10 days ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 17 days ago
Senior Data Analyst I, Product
Mistplay
Montreal, QC
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 17 days ago
Analyst, Product Information Management - Co-op Student
Loblaw Digital
Toronto, ON
Full-time
We are looking for an Analyst, Product Information Management – Co-op Student to join our PC Express Digital Merchandising Team, which is responsible for the online store experience.…
Added 21 days ago
Sr. Manager, Digital Growth Marketing
Fairstone Bank
Toronto, ON
Full-time
The position blends analytical performance marketing with organic search and content optimization to turn our digital touchpoints into high-volume customer acquisition loops. The Senior…
Added 17 days ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON · Montreal, QC
Full-time
The Senior Data Analyst I, Product within Mistplay's Data department will play a crucial role in enhancing Mistplay's business performance through insightful analysis and driving analytics…
Added 21 days ago
Sr. Manager, Digital Growth Marketing
Fairstone Bank
Toronto, ON
Full-time
The position blends analytical performance marketing with organic search and content optimization to turn our digital touchpoints into high-volume customer acquisition loops. The Senior…
Added 1 month ago
Manager, Operations, Burger King, Canada
Burger King
Toronto, ON
Full-time
Job Summary: Restaurant Brands International is seeking a data-driven and detailed-oriented Manager, Operations to join our Burger King Canada Team based in Toronto, ON. This role is…
Added 1 month ago
Test Enablement Analyst
TransUnion
Burlington, ON
Full-time
Facilitate testing support to our customers procuring a new TransUnion solution or product, and setting appropriate expectations via telephone, written correspondence and face-to-face…
Added 2 months ago
Support Analyst
SmartTrade
Toronto, ON
Full-time
Banks are increasingly relying on smartTrade to help them solve their biggest challenges and increase loyalty, retention, acquisition, and revenue. As a Support Analyst, your main…
Added 1 month ago
Test Enablement Analyst
TransUnion
Burlington, ON
Full-time
Facilitate testing support to our customers procuring a new TransUnion solution or product, and setting appropriate expectations via telephone, written correspondence and face-to-face…
Added 1 month ago
Assistant Category Manager, Seasonal Plants
Sheridan Nurseries
ON · Head Office, ON
Supports the Category Manager to develop the merchandise strategy, including product selection and key item sourcing and development across all Green Goods categories as required.

CDW

Sr Analyst

Mississauga, ON, Canada

Pay: Salary : $75,000
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets capture; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues.

This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What You’ll Do

Services Delivery - 24x7 Support (70%)

Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
Performs deep analysis of the operating system. Handles cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
Identifies efficiencies and improvements in workflow, thus reducing false-positives in client environments
Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
Provides technical knowledge transfer to clients and internal department on low complexity problems
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Applies Trusted Advisor techniques to build up client trust and influence loyalty

Professional Development (30%)

Provides mentorship and guidance to less senior resources as a trusted advisor in the application of Sirius methodologies and the use of tools and templates to troubleshoot client requests
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

Must-Have

What You Need to Succeed:

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
Has one of the following required combinations of technical certifications and experience:
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in a Security Operations Centre
Holds technical certifications for at least two (2) technologies for which Forsythe Technology provides managed security services* and has at least two (2) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Holds at least one (1) technical certification for a technology for which Forsythe Technology provides managed security services* and has at least four (4) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Managed Security Services technical certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar; SANS GCIA, GCIH, Splunk, LogRhythm, Microsoft Azure, Amazon Web Services (AWS), or similar technology certifications

Other Position Requirements

Positive influence on the floor
Is approachable, helps teammates
Willing participant in coaching system, always learning
Experience with direct call handling/ticket management in a client-based support environment
Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
Direct experience working with internal and external teams to troubleshoot simple configuration hardware, software, and services
Demonstrated understanding of company products and services and IT infrastructure systems
Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
Demonstrated good judgment in selecting methods and techniques for meeting technical requirements within the context of best practices, and making recommendations necessary to achieve targeted objective
Proven ability to collaborate, ensuring that others input is gathered and discussed
Demonstrated ability to provide technical guidance to less experienced team members
Demonstrated ability to work under minimal supervision, using latitude for independent judgment
Demonstrated resourcefulness in working with disparate clients and internal departments to deliver technical services
Demonstrated verbal and written communication skills
Demonstrated Word, Excel, Visio, PowerPoint, and Outlook skills

Nice-to-have

Cloud security experience with Microsoft Azure or Amazon Web Services (AWS)
Palo Alto and/or Check Point Certification
IBM QRadar and Exabeam experience
Previous work experience in a Managed Services Security Operations Centre (SOC)

Essential Functions

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $75,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

Provide 24/7 second-level managed security support by investigating cybersecurity incidents, system issues, and infrastructure problems, resolving requests, and escalating complex cases. Perform root cause analysis, improve workflows and service performance, support client relationships, and mentor less experienced team members.

Requirements

Requires a bachelor's degree or a three-year diploma in engineering, computer science, or a technology-related field, plus one of several combinations of relevant technical certifications and IT support experience. Candidates also need client-focused enterprise support experience involving firewalls, SIEM tools, cloud security, troubleshooting, communication, and teamwork; willingness to work weekends, holidays, and overtime is required.

Skills

Cybersecurity Analysis
Firewall Configuration and Administration
Palo Alto
Check Point
SIEM Tools
Cloud Security
Operating System Analysis
Incident Response
Troubleshooting
Packet Capture
Root Cause Analysis
Client Support
Ticket Management
Network and Infrastructure Support
Technical Mentoring
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Managed Security Services
Security Operations Centre
Cybersecurity
Firewall Configuration
Palo Alto
Check Point
SIEM
Cloud Security
Microsoft Azure
Amazon Web Services
IBM QRadar
Exabeam
Splunk
LogRhythm
SANS GCIA
SANS GCIH
Cisco CCNA Security
Cisco CCNP Security
Cisco CCIE Security
Blue Coat
Packet Capture
Incident Response
Root Cause Analysis
Operating System Analysis
Service Level Agreements
Ticket Management
Technical Support
Network Infrastructure
Backup Restoration
Customer Satisfaction

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