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Added 22 mins ago
Senior Analyst, Product Enablement: Governance and GTM Strategy
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Ottawa, ON · Toronto, ON
The Senior Analyst supports the seamless delivery of products from concept to launch by assisting the team in implementing, monitoring, and evolving integrated product processes. This role…
Added 22 mins ago
Senior Go to Market Analyst, Ecosystem Integration
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Ottawa, ON · Toronto, ON
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Added 36 mins ago
Associate, Global Credit Systems Solutions - Global Corporate Banking
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Toronto, ON
Full-time
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Added 52 mins ago
Senior Buisness Analyst
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Toronto, ON
Contract
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Added 53 mins ago
Senior Financial Analyst
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Present quarterly significant transactions to senior management
Added 53 mins ago
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Added 5 hours ago
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Added 5 hours ago
Senior Hybrid Cloud Infrastructure Analyst
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Added 8 hours ago
Financial Analyst (Consolidation)
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This role provides exposure to GPGI Inc.’s senior and executive levels of management throughout the organizational structure, which allows for a global scope, significant complexity (number…
Added 9 hours ago
IT Senior Analyst, Cybersecurity
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Added 10 hours ago
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Added 10 hours ago
Investment Banking Associate, Mergers & Acquisitions
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Full-time
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 10 hours ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
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Added 11 hours ago
Senior Business Analyst IT (MFA)
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We at Raise are hiring a Senior Business Analyst IT (MFA) for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising…
Added 11 hours ago
Data Governance & Master Data Senior Analyst (1 year contract, hourly)
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Added 12 hours ago
Data Governance & Master Data Senior Analyst (1 year contract, hourly)
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We are seeking a highly motivated Data Governance & Master Data Senior Analyst to help establish and operationalize our enterprise Data Governance and Master Data Management (MDM) program.
Added 12 hours ago
Senior Software Asset Management Analyst
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The Senior Software Asset Management (SAM) Analyst role is responsible for the management and optimisation of software assets throughout their lifecycle encompassing licence checks,…
Added 12 hours ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
CBC/Radio-Canada
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Full-time
…sport production. We’ve identified the need for a temporary Senior Analyst position (working title Unit Production Manager) reporting to the Senior Director -…
Added 13 hours ago
Sr. Tech. Strategy Analyst
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Added 13 hours ago
Senior Manager, HR Digital Solutions Design
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Added 13 hours ago
Senior System Engineering Analyst, Engineering (HQ SE)
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Ottawa, ON
$90,000 to $120,000 CAD / year
Full-time
We are looking for Senior Systems Engineering Analysts to join the Headquarters (HQ) Systems Engineering (SE) Team. As a member of the HQ SE team, you will work on the Canadian Armed…
Added 13 hours ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
CBC/Radio-Canada
Toronto, ON
Full-time
…sport production. We’ve identified the need for a temporary Senior Analyst position (working title Unit Production Manager) reporting to the Senior Director -…
Added 13 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 13 hours ago
Senior Business Systems Analyst (SAP)
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ON · Ontario, Canada
Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

CDW

Sr Analyst

Mississauga, ON, Canada

Pay: Salary : $75,000
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Senior Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets capture; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues.

This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What You’ll Do

Services Delivery - 24x7 Support (70%)

Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
Performs deep analysis of the operating system. Handles cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
Identifies efficiencies and improvements in workflow, thus reducing false-positives in client environments
Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
Provides technical knowledge transfer to clients and internal department on low complexity problems
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Applies Trusted Advisor techniques to build up client trust and influence loyalty

Professional Development (30%)

Provides mentorship and guidance to less senior resources as a trusted advisor in the application of Sirius methodologies and the use of tools and templates to troubleshoot client requests
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

Must-Have

What You Need to Succeed:

Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
Has one of the following required combinations of technical certifications and experience:
Holds technical certifications for at least three (3) technologies for which Forsythe Technology provides managed security services* and has at least one (1) year of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in a Security Operations Centre
Holds technical certifications for at least two (2) technologies for which Forsythe Technology provides managed security services* and has at least two (2) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Holds at least one (1) technical certification for a technology for which Forsythe Technology provides managed security services* and has at least four (4) years of IT Support experience that includes firewall configuration and administration with Palo Alto and Checkpoint, SIEM tools, and cloud security in a client-focused environment and/or working in Security Operations Centre
Managed Security Services technical certifications may include, but are not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP – Security, CCIE – Security; Blue Coat: BCCPA, BCCPE; Palo Alto: ACE, PCNSE; QRadar; SANS GCIA, GCIH, Splunk, LogRhythm, Microsoft Azure, Amazon Web Services (AWS), or similar technology certifications

Other Position Requirements

Positive influence on the floor
Is approachable, helps teammates
Willing participant in coaching system, always learning
Experience with direct call handling/ticket management in a client-based support environment
Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product line in Managed Security Services
Direct experience working with internal and external teams to troubleshoot simple configuration hardware, software, and services
Demonstrated understanding of company products and services and IT infrastructure systems
Demonstrated ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
Demonstrated ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environments
Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
Demonstrated good judgment in selecting methods and techniques for meeting technical requirements within the context of best practices, and making recommendations necessary to achieve targeted objective
Proven ability to collaborate, ensuring that others input is gathered and discussed
Demonstrated ability to provide technical guidance to less experienced team members
Demonstrated ability to work under minimal supervision, using latitude for independent judgment
Demonstrated resourcefulness in working with disparate clients and internal departments to deliver technical services
Demonstrated verbal and written communication skills
Demonstrated Word, Excel, Visio, PowerPoint, and Outlook skills

Nice-to-have

Cloud security experience with Microsoft Azure or Amazon Web Services (AWS)
Palo Alto and/or Check Point Certification
IBM QRadar and Exabeam experience
Previous work experience in a Managed Services Security Operations Centre (SOC)

Essential Functions

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

Salary : $75,000

We make technology work so people can do great things.    

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

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More about this job

Responsibilities

Provide 24/7 second-level managed security support by investigating cybersecurity incidents, system issues, and infrastructure problems, resolving requests, and escalating complex cases. Perform root cause analysis, improve workflows and service performance, support client relationships, and mentor less experienced team members.

Requirements

Requires a bachelor's degree or a three-year diploma in engineering, computer science, or a technology-related field, plus one of several combinations of relevant technical certifications and IT support experience. Candidates also need client-focused enterprise support experience involving firewalls, SIEM tools, cloud security, troubleshooting, communication, and teamwork; willingness to work weekends, holidays, and overtime is required.

Skills

Cybersecurity Analysis
Firewall Configuration and Administration
Palo Alto
Check Point
SIEM Tools
Cloud Security
Operating System Analysis
Incident Response
Troubleshooting
Packet Capture
Root Cause Analysis
Client Support
Ticket Management
Network and Infrastructure Support
Technical Mentoring
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Managed Security Services
Security Operations Centre
Cybersecurity
Firewall Configuration
Palo Alto
Check Point
SIEM
Cloud Security
Microsoft Azure
Amazon Web Services
IBM QRadar
Exabeam
Splunk
LogRhythm
SANS GCIA
SANS GCIH
Cisco CCNA Security
Cisco CCNP Security
Cisco CCIE Security
Blue Coat
Packet Capture
Incident Response
Root Cause Analysis
Operating System Analysis
Service Level Agreements
Ticket Management
Technical Support
Network Infrastructure
Backup Restoration
Customer Satisfaction

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