Administrative Support Agent, Class I - Student Services

Sainte-Anne-de-Bellevue, QC, Canada

$25.65 to $28.68 CAD / hour · Full-time

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Job details

Pay: $25.65 to $28.68 CAD / hour
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Reference: S-252976-67

Deadline to apply: October 19, 2026 11:59 PM EDT

IMPORTANT: Permanent, full-time M-F 8:30am-4:30pm, available to start beginning of December or sooner

JOB SUMMARY: under the direct supervision of the director of Student Services, to perform administrative and clerical duties in student services

Duties And Responsibilities

Front desk reception; receive visitors, provide general information and/or direct to appropriate areas
Assess student needs through structured questioning to ensure referral to the appropriate professional
Schedule appointments on Outlook for various departments
Back up for Time Management; Keep attendance record for personnel, sick-leave, vacation and social leave
Be at ease with Microsoft Office Suite and Outlook, Clara
Be informed of the various College Departments such as Financial Aid, Student Activities, Health Services Registrar's Office, Continuing Education, SUJAC
Assist in various tasks within the Student Services department such as; prepare billing & invoices for the Bar services, food services, entering payment and purchasing requests
Troubleshoot Xerox and place service calls or Octopus when necessary
Order and distribute stationery for the department & distribute mail
Receive student payments as required; enter in Clara and create records of deposit, including cash, cheques and POS and keep track of all student payment plans
Enter all fee codes as requested by Athletics
Be comfortable with First Aid related tasks
Be replacement when needed, lunches, peak periods, absence and vacation; including Health and Wellness sector
Coordinate departmental social events; including College Holiday Brunch
Manage JAC Bus calendar, handle inter-departmental charges as well as outside invoices (TCV, expense reports, credit cards) for the Bus
Organize volunteers, set up and takedown for Info Booths as directed by the Director of Student Services
Perform any other related administrative and clerical tasks as may be assigned

Qualifications

Education:

To have a secondary school diploma or a diploma of vocational studies in an appropriate specialty or have a diploma or attestation of studies which is recognized as equivalent by the competent authority and have at least one (1) year of pertinent experience.

Specific Requirements

Related experience an asset
Conversational French
Fluency in English-oral and written
Word processing, MS Word and MS Excel
Knowledge of Clara is an asset
Ability to deal with people pleasantly and efficiently
Strong interpersonal skills*
Strong emotional intelligence*
High degree of empathy and ensuring a calm environment while handling urgent inquiries as needed*
Strong ability to multitask
Work well under pressure
Strong sense of confidentiality

Testing May Be Required To Demonstrate Knowledge Of

English (fluency oral)
English (fluency written)
French (conversational)
Word (basic)
Excel (basic)
The College reserves the right to test those qualifications that have an asterisk due to the sensitive nature when dealing with student issues.

In accordance with ministerial directives issued by the Secretariat du Conseil du trésor concerning a freeze on public service recruitment, effective November 1st 2024, applications from employees with regular employment status at the College and within the College network will be prioritized.

John Abbott College adheres to an Equal Access to Employment Program, and invites women, visible minorities, ethnic minorities, indigenous peoples and persons with disabilities to submit their applications.

We thank all candidates who submit their resumes for consideration. However, only those candidates selected for an interview will be contacted. If your work experience has changed or if you have acquired additional education since your last visit, be sure to submit your updated resume so that we may review your full career path.

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More about this job

Responsibilities

Provide reception and administrative support to Student Services, including assessing student needs, directing inquiries, scheduling appointments, and maintaining personnel attendance records. Process payments, invoices, purchasing requests, and departmental logistics, while supporting events, student service areas, and other clerical tasks as assigned.

Requirements

Requires a secondary school diploma or an appropriate vocational studies diploma or recognized equivalent, plus at least one year of relevant experience. Candidates need conversational French, fluent spoken and written English, basic Word and Excel skills, and strong interpersonal skills, empathy, confidentiality, and the ability to multitask under pressure.

Skills

Front Desk Reception
Administrative Support
Clerical Skills
Customer Service
Appointment Scheduling
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Clara
Payment Processing
Invoice Processing
Recordkeeping
Confidentiality
Multitasking
Interpersonal Communication

Visa sponsorship

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Keywords

Student Services
Administrative Support
Clerical Duties
Front Desk Reception
Student Referrals
Appointment Scheduling
Microsoft Outlook
Microsoft Office
Microsoft Word
Microsoft Excel
Clara
Time Management
Attendance Records
Payment Processing
Cash Handling
Cheque Processing
Point Of Sale
Payment Plans
Billing
Invoices
Purchasing Requests
First Aid
Mail Distribution
Stationery Ordering
Event Coordination
Volunteer Coordination
Confidentiality
Conversational French
English Fluency
Student Support

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