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Client Advisor

  • Vancouver, BC, Canada

Full-time

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Job details

Job type
Full-time
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Posting language
English
Posted

Original job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR IMPACT:

Meet individual and store sales targets and consignment goals

Incorporate product knowledge in the sales process with the result of maximizing sales, units sold per transaction, and the dollar value of each transaction

Adhere to all company policies

Capture all relevant customer information for entry in database

Promote store events through email, phone, and personalized notes

Maintain and expand a client book

Consistently follow up with any shipping, alteration, or other issues related to clients

Assist in general housekeeping and the maintenance of the store image

Support shipping and receiving and inventory control as requested

KEYS FOR SUCCESS

Experience:

Position requires minimum 3 years in a retail setting, with a focus on sales, preferably in a luxury setting

Computer literate; learn and use various software packages

Competencies:

Candidates with client books strongly preferred

Desire to work in a retail setting, with a focus on sales

Passion for luxury product with an appreciation for design

Tech Savvy - ability to learn and utilize various software programs

Service orientation and customer focused

Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

Languages: Foreign Languages a plus

Workplace: Oakridge Park, Vancouver, BC, CANADA

OTHER INFORMATION

Potential starting date: As soon as possible

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.

More about this job

Responsibilities

Meet individual and store sales targets by using product knowledge to increase sales and transaction value, while building and maintaining client relationships and records. Promote store events, follow up on client needs, maintain the store image, and support shipping, receiving, and inventory control.

Requirements

Requires at least three years of retail experience focused on sales, preferably in a luxury setting, along with computer literacy and the ability to learn software. Candidates with an established client book are strongly preferred; customer focus, an appreciation for design, tech savviness, and schedule flexibility are also expected.

Skills

  • Sales
  • Luxury Product Knowledge
  • Client Book Development
  • Customer Service
  • Sales Target Achievement
  • Product Presentation
  • Customer Database Management
  • Event Promotion
  • Client Follow-Up
  • Retail Operations
  • Inventory Control
  • Shipping And Receiving
  • Computer Literacy
  • Software Proficiency
  • Flexible Scheduling

Visa sponsorship

Not detected in the job text

Categories

  • Retail
  • Sales
  • Customer Service & Support

Keywords

  • Luxury Retail
  • Leather Goods
  • Couture
  • Sales Targets
  • Consignment Goals
  • Product Knowledge
  • Client Book
  • Customer Database
  • Store Events
  • Client Follow-Up
  • Alterations
  • Store Image
  • Housekeeping
  • Shipping And Receiving
  • Inventory Control
  • Retail Sales
  • Customer Service
  • Luxury Products
  • Design
  • Software Packages

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