Hardware and IoT Operations Lead
Company: Cellar Insights Inc.
Location: Calgary, AB, Canada, Hybrid (Travel Required ~10-25% of time)
Experience: 3-5 years
Employment Type: Full-Time
Position Overview
Join Cellar Insights as a Hardware & IoT Operations Lead and play a crucial role in deploying, supporting, maintaining, and advancing cutting-edge IoT hardware systems for agricultural storage. This position is perfect for those who excel at managing procurement, provisioning, installation, troubleshooting, and even a little designing of devices - all while driving improvements, scaling solutions, and streamlining automation in a fast-evolving environment.
Why Cellar Insights
Founded in 2023, Cellar Insights Inc. improves perishable-crop storage-starting with potatoes. Our smart storage monitoring and early spoilage detection help growers and processors reduce shrink, protect fry colour, and optimize movement timing across multi-site operations. Deployed across North America, the platform analyzes 1.5M+ storage datasets and (publicly reported) monitors 900M+ lb of potatoes. Web and mobile dashboards deliver timely alerts and trend analytics; advanced analytics and AI refine predictions behind the scenes - so teams act earlier, waste less, and increase crop value.
Step into a collaborative team that values technical expertise, innovation, and a growth mindset as you support essential IoT solutions from the field to the cloud. In your role you will:
- Drive hands-on field impact: Your installs, commissioning, and troubleshooting keep storages healthy across North America - real sites, real results.
- Build better deployments: Standardize, and streamline setup flows;
- Understand the complete product stack: From devices and connectivity to cloud dashboards - work with product/software/data teams to validate end-to-end integrity.
Key Responsibilities
As the Hardware and IoT Operations Lead, you own the end-to-end operations of the Cellar Insights hardware fleet. Our customers love us because you are exceptional at making sure our deployed systems just work. You are responsible for:
- Source & Configure Hardware: Set up and provision IoT networks, devices, sensors, and supporting systems.
- Manage Supplier Relationships: Build strong vendor partnerships to source reliable, high-quality IoT components.
- Deliver White-Glove Support: Provide exceptional hardware and IT assistance to ensure total customer satisfaction.
- Lead On-Site Deployments: Plan, schedule, and execute site installations, commissioning, and hands-on troubleshooting.
- Ensure Field Connectivity: Oversee active IoT devices to maintain seamless cellular and LoRaWAN network performance.
- Optimize Workflows: Standardize deployment procedures, document processes, and automate repetitive tasks.
- Partner with Engineering: Collaborate with development teams to verify data flow, system reliability, and overall integrity.
- Track Operations & Inventory: Keep detailed, organized records of device inventory, provisioning, and support history.
- Engage with Clients: Travel to client facilities to offer direct support and build strong working relationships.
- Scale the Team: Grow and guide the hardware installation team with supportive, effective leadership.
Qualifications
- 3–5 years of hands-on experience setting up, provisioning, deploying, and troubleshooting IoT hardware, sensors, and embedded systems in real-world environments.
- Proven track record of managing active IoT device fleets utilizing cellular connectivity and LoRaWAN communication networks.
- Demonstrated passion for delivering white-glove field service and outstanding technical support directly to end users.
- Skilled at translating frontline customer feedback into actionable insights for the product lifecycle.
- Strong problem-solving mindset with enthusiasm for travel and hands-on field deployments.
- Valid driver's license and readiness for site visits.
Nice to Have
- Basic embedded programming (C/C++ or Python).
- Experience scripting or automating deployment/configuration tasks.
- Knowledge of industrial or agricultural IoT.
- Experience designing and implementing stand-alone IoT hardware, including cellular-enabled devices.
What We Offer:
- Competitive salary, benefits, & opportunities for professional growth and development within a rapidly growing company.
- Access to equity in an up and coming startup
- A collaborative and innovative work environment where your contributions make a tangible impact.
How to Apply:
- Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining Cellar Insights Inc
- Send your application to apply@cellarinsights.com and include the role you're applying for in the subject line.
