Directeur(trice), Technologies de l’information
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
Toutes les candidatures seront traitées de façon confidentielle. Seules les personnes retenues seront contactées.
Director, Information Technology
Cellcom Communications has officially been ranked #1 among Quebec’s 300 largest SMEs! The good news? Our team is growing!
As the largest Bell Canada and Bell Mobility franchisee in North America, Cellcom operates about 64 stores across Quebec, Ontario and New Brunswick. Our ecosystem includes Repair Hub (Apple and Samsung certified repair), Mint refurbished devices, the Cellcom+ protection program and a fast-growing B2B division. We are scaling toward 100+ locations, including through acquisitions, and our technology needs to keep pace.
Cellcom Communications is looking for a Director, Information Technology. Reporting directly to the President & CEO, you will own our technology end to end: store systems, infrastructure, vendors, security, budget and roadmap. This is a hands-on leadership role: you fix what needs fixing now, hold our IT partners to their commitments, and build the platform for our next stage of growth.
Your Main Responsibilities Will Be To
- Own uptime of the POS, store connectivity, payments and carrier portals across all locations
- Run incident management and deliver a root-cause report within 48 hours of every store-impacting outage
- Govern production changes: after store hours, freezes during peak periods, tested rollback
- Act as the single point of accountability for our vendors (managed services and hosting, POS, Microsoft, carriers, SaaS)
- Negotiate SLAs, service credits and exit terms, and score vendors quarterly
- Stabilize the current POS, lead the POS and ERP platform decision, and define our data platform
- Publish and deliver a 3-year technology roadmap tied to our growth plan
- Lead Microsoft 365 and SharePoint governance, Entra SSO, MFA and access management
- Ensure restore-tested backups, endpoint protection and Quebec Law 25 compliance
- Maintain a single register of every system, account, domain, licence and device, all owned by Cellcom
- Build and manage the IT budget with Finance, and eliminate unused licences and subscriptions
- Integrate the IT of acquired stores quickly and support the growth of B2B, Mint and Repair Hub
- Manage the internal IT and automation team, chair the IT committee, and grow the team as the company grows
- Present technology issues to leadership in plain terms: options, costs and risks
The Ideal Candidate
- 10+ years in IT, including 4+ years leading IT for a multi-site retail, telecom or distribution business (30+ locations)
- Hands-on experience running POS and store infrastructure, including through peak seasons
- Proven track record managing, and when needed replacing, managed service or hosting providers under SLA-based contracts
- Strong technical skills in Windows Server, RDS / TSplus or Citrix, networking, Microsoft 365, Entra ID, SharePoint, backup and security
- At least one POS, ERP or CRM migration led from business case to cut-over
- Ability to explain technical issues to non-technical executives clearly and quickly
- Bilingual in French and English, spoken and written
Assets
- IT integration experience in acquisitions
- Data and automation skills (Azure, Power BI, APIs)
- Exposure to telecom dealer systems
- Eligibility for a performance-based bonus program, in addition to base salary
- Deferred Profit Sharing Plan
- Comprehensive group insurance plan, including telemedicine
- 4 weeks of vacation, 5 personal days and additional days off over the holidays
- A seat at the leadership table and real decision rights over technology
- Employee discounts on telecommunications services
- Free parking and offices near Namur metro station
Occasional travel to our stores in Ontario and New Brunswick.
Ready to take charge of our technology?
Have you made an IT vendor deliver what it promised, and want to build IT for a fast-growing company? Include with your application a short note on the toughest vendor problem you have fixed.
All applications will be treated confidentially. Only selected candidates will be contacted.
Read the full bilingual original
Cellcom Communications est officiellement classée n° 1 parmi les 300 plus grandes PME du Québec! Et la bonne nouvelle? Notre équipe est en pleine croissance!
Plus grand franchisé Bell Canada et Bell Mobilité en Amérique du Nord, Cellcom compte environ 64 magasins au Québec, en Ontario et au Nouveau-Brunswick. Notre écosystème comprend Repair Hub (réparation certifiée Apple et Samsung), Mint (appareils reconditionnés), le programme de protection Cellcom+ et une division B2B en forte croissance. Nous visons plus de 100 emplacements, notamment par acquisitions, et nos technologies doivent suivre ce rythme.
Cellcom Communications est à la recherche d’un(e) Directeur(trice), Technologies de l’information. Relevant directement du Président et chef de la direction, vous serez responsable de l’ensemble de nos technologies : systèmes en magasin, infrastructure, fournisseurs, sécurité, budget et feuille de route. C’est un rôle de leadership terrain : vous réglez ce qui doit l’être maintenant, vous tenez nos partenaires TI responsables de leurs engagements et vous bâtissez la plateforme de notre prochaine phase de croissance.
Vos Principales Responsabilités Seront De
#P1
Prêt(e) à prendre les commandes de nos technologies?
Vous avez déjà obligé un fournisseur TI à livrer ce qu’il avait promis et vous voulez bâtir les TI d’une entreprise en pleine croissance? Joignez à votre candidature un court texte sur le problème fournisseur le plus difficile que vous avez réglé.
Toutes les candidatures seront traitées de façon confidentielle. Seules les personnes retenues seront contactées.
Director, Information Technology
Cellcom Communications has officially been ranked #1 among Quebec’s 300 largest SMEs! The good news? Our team is growing!
As the largest Bell Canada and Bell Mobility franchisee in North America, Cellcom operates about 64 stores across Quebec, Ontario and New Brunswick. Our ecosystem includes Repair Hub (Apple and Samsung certified repair), Mint refurbished devices, the Cellcom+ protection program and a fast-growing B2B division. We are scaling toward 100+ locations, including through acquisitions, and our technology needs to keep pace.
Cellcom Communications is looking for a Director, Information Technology. Reporting directly to the President & CEO, you will own our technology end to end: store systems, infrastructure, vendors, security, budget and roadmap. This is a hands-on leadership role: you fix what needs fixing now, hold our IT partners to their commitments, and build the platform for our next stage of growth.
Your Main Responsibilities Will Be To
Ready to take charge of our technology?
Have you made an IT vendor deliver what it promised, and want to build IT for a fast-growing company? Include with your application a short note on the toughest vendor problem you have fixed.
All applications will be treated confidentially. Only selected candidates will be contacted.
Plus grand franchisé Bell Canada et Bell Mobilité en Amérique du Nord, Cellcom compte environ 64 magasins au Québec, en Ontario et au Nouveau-Brunswick. Notre écosystème comprend Repair Hub (réparation certifiée Apple et Samsung), Mint (appareils reconditionnés), le programme de protection Cellcom+ et une division B2B en forte croissance. Nous visons plus de 100 emplacements, notamment par acquisitions, et nos technologies doivent suivre ce rythme.
Cellcom Communications est à la recherche d’un(e) Directeur(trice), Technologies de l’information. Relevant directement du Président et chef de la direction, vous serez responsable de l’ensemble de nos technologies : systèmes en magasin, infrastructure, fournisseurs, sécurité, budget et feuille de route. C’est un rôle de leadership terrain : vous réglez ce qui doit l’être maintenant, vous tenez nos partenaires TI responsables de leurs engagements et vous bâtissez la plateforme de notre prochaine phase de croissance.
Vos Principales Responsabilités Seront De
- Assurer la disponibilité du point de vente, de la connectivité des magasins, des paiements et des portails opérateurs dans tous nos emplacements
- Gérer les incidents et produire un rapport de cause fondamentale dans les 48 heures suivant toute panne affectant les magasins
- Encadrer les changements en production : hors des heures d’ouverture, gel en périodes de pointe, plan de retour arrière testé
- Agir comme point de responsabilité unique auprès de nos fournisseurs (services gérés et hébergement, point de vente, Microsoft, opérateurs, SaaS)
- Négocier les niveaux de service (SLA), les crédits de service et les clauses de sortie, et évaluer les fournisseurs chaque trimestre
- Stabiliser le point de vente actuel, piloter la décision de plateforme PDV et ERP et définir notre plateforme de données
- Publier et livrer une feuille de route technologique sur 3 ans, arrimée à notre plan de croissance
- Diriger la gouvernance Microsoft 365 et SharePoint, l’authentification unique (Entra SSO), l’authentification multifacteur et la gestion des accès
- Garantir des sauvegardes testées par restauration, la protection des postes et la conformité à la Loi 25
- Tenir un registre unique des systèmes, comptes, domaines, licences et appareils, tous détenus par Cellcom
- Bâtir et gérer le budget TI avec les Finances, et éliminer les licences et abonnements inutilisés
- Intégrer rapidement les TI des magasins acquis et soutenir la croissance de B2B, Mint et Repair Hub
- Gérer l’équipe TI et automatisation, présider le comité TI et faire grandir l’équipe au rythme de l’entreprise
- Présenter les enjeux technologiques à la direction en termes clairs : options, coûts et risques
- 10 ans et plus d’expérience en TI, dont au moins 4 ans à la tête des TI d’une entreprise multisite en commerce de détail, télécommunications ou distribution (30 emplacements et plus)
- Expérience concrète de l’exploitation de systèmes de point de vente et d’infrastructure en magasin, y compris en période de pointe
- Expérience démontrée dans la gestion, et au besoin le remplacement, de fournisseurs de services gérés ou d’hébergement sous contrat avec SLA
- Solides compétences techniques : Windows Server, RDS / TSplus ou Citrix, réseautique, Microsoft 365, Entra ID, SharePoint, sauvegarde et sécurité
- Au moins une migration PDV, ERP ou CRM menée de l’analyse d’affaires jusqu’à la mise en service
- Capacité à expliquer un enjeu technique à des dirigeants non techniques, clairement et rapidement
- Bilinguisme français et anglais, parlé et écrit
- Expérience d’intégration TI dans un contexte d’acquisitions
- Compétences en données et automatisation (Azure, Power BI, API)
- Connaissance des systèmes de détaillants en télécommunications
- Poste permanent à temps plein au siège social de Montréal
- Salaire de base entre 165 000 $ et 190 000 $, selon l’expérience
- Admissibilité à un programme de bonis lié à la performance, en sus du salaire de base
- Régime de partage des bénéfices
- Régime complet d’assurances collectives incluant la télémédecine
- 4 semaines de vacances, 5 congés personnels et congés additionnels durant les Fêtes
- Une place à la table de direction et un réel pouvoir décisionnel sur nos technologies
- Rabais employé sur les services de télécommunications
- Stationnement gratuit et bureaux situés près du métro Namur
#P1
Prêt(e) à prendre les commandes de nos technologies?
Vous avez déjà obligé un fournisseur TI à livrer ce qu’il avait promis et vous voulez bâtir les TI d’une entreprise en pleine croissance? Joignez à votre candidature un court texte sur le problème fournisseur le plus difficile que vous avez réglé.
Toutes les candidatures seront traitées de façon confidentielle. Seules les personnes retenues seront contactées.
Director, Information Technology
Cellcom Communications has officially been ranked #1 among Quebec’s 300 largest SMEs! The good news? Our team is growing!
As the largest Bell Canada and Bell Mobility franchisee in North America, Cellcom operates about 64 stores across Quebec, Ontario and New Brunswick. Our ecosystem includes Repair Hub (Apple and Samsung certified repair), Mint refurbished devices, the Cellcom+ protection program and a fast-growing B2B division. We are scaling toward 100+ locations, including through acquisitions, and our technology needs to keep pace.
Cellcom Communications is looking for a Director, Information Technology. Reporting directly to the President & CEO, you will own our technology end to end: store systems, infrastructure, vendors, security, budget and roadmap. This is a hands-on leadership role: you fix what needs fixing now, hold our IT partners to their commitments, and build the platform for our next stage of growth.
Your Main Responsibilities Will Be To
- Own uptime of the POS, store connectivity, payments and carrier portals across all locations
- Run incident management and deliver a root-cause report within 48 hours of every store-impacting outage
- Govern production changes: after store hours, freezes during peak periods, tested rollback
- Act as the single point of accountability for our vendors (managed services and hosting, POS, Microsoft, carriers, SaaS)
- Negotiate SLAs, service credits and exit terms, and score vendors quarterly
- Stabilize the current POS, lead the POS and ERP platform decision, and define our data platform
- Publish and deliver a 3-year technology roadmap tied to our growth plan
- Lead Microsoft 365 and SharePoint governance, Entra SSO, MFA and access management
- Ensure restore-tested backups, endpoint protection and Quebec Law 25 compliance
- Maintain a single register of every system, account, domain, licence and device, all owned by Cellcom
- Build and manage the IT budget with Finance, and eliminate unused licences and subscriptions
- Integrate the IT of acquired stores quickly and support the growth of B2B, Mint and Repair Hub
- Manage the internal IT and automation team, chair the IT committee, and grow the team as the company grows
- Present technology issues to leadership in plain terms: options, costs and risks
- 10+ years in IT, including 4+ years leading IT for a multi-site retail, telecom or distribution business (30+ locations)
- Hands-on experience running POS and store infrastructure, including through peak seasons
- Proven track record managing, and when needed replacing, managed service or hosting providers under SLA-based contracts
- Strong technical skills in Windows Server, RDS / TSplus or Citrix, networking, Microsoft 365, Entra ID, SharePoint, backup and security
- At least one POS, ERP or CRM migration led from business case to cut-over
- Ability to explain technical issues to non-technical executives clearly and quickly
- Bilingual in French and English, spoken and written
- IT integration experience in acquisitions
- Data and automation skills (Azure, Power BI, APIs)
- Exposure to telecom dealer systems
- Full-time permanent position at our Montreal head office
- Base salary between $165,000 and $190,000, depending on experience
- Eligibility for a performance-based bonus program, in addition to base salary
- Deferred Profit Sharing Plan
- Comprehensive group insurance plan, including telemedicine
- 4 weeks of vacation, 5 personal days and additional days off over the holidays
- A seat at the leadership table and real decision rights over technology
- Employee discounts on telecommunications services
- Free parking and offices near Namur metro station
Ready to take charge of our technology?
Have you made an IT vendor deliver what it promised, and want to build IT for a fast-growing company? Include with your application a short note on the toughest vendor problem you have fixed.
All applications will be treated confidentially. Only selected candidates will be contacted.
More about this job
Responsibilities
Lead Cellcom's technology operations, including store systems, infrastructure, vendors, security, budgets, and a three-year technology roadmap. Ensure reliable and secure store operations, manage incidents and technology changes, oversee vendors and the IT team, and support acquisitions and business growth.
Requirements
Candidates need 10 or more years of IT experience, including at least four years leading IT for a multi-location retail, telecommunications, or distribution business with 30 or more locations. They must have hands-on POS and store infrastructure experience, strong Microsoft and security skills, experience leading a POS, ERP, or CRM migration, and spoken and written fluency in French and English.
Skills
- IT Leadership
- Point-of-Sale Systems
- Store Infrastructure
- Vendor Management
- Windows Server
- Remote Desktop Services
- Networking
- Microsoft 365
- Entra ID
- SharePoint
- Backup and Recovery
- Cybersecurity
- IT Budgeting
- Technology Roadmapping
- French and English Bilingualism
Benefits
- Performance-Based Bonus
- Deferred Profit Sharing Plan
- Comprehensive Group Insurance
- Telemedicine
- Four Weeks of Vacation
- Five Personal Days
- Additional Holiday Leave
- Free Parking
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Retail
- Security & Safety
- Data & Analytics
Keywords
- Information Technology
- Point-of-Sale Systems
- Enterprise Resource Planning
- Store Connectivity
- Payment Systems
- Incident Management
- Root-Cause Analysis
- Production Change Management
- Managed Services
- Hosting
- Service-Level Agreements
- Vendor Management
- Technology Roadmap
- Microsoft 365
- SharePoint
- Entra Single Sign-On
- Multi-Factor Authentication
- Access Management
- Backup and Recovery
- Endpoint Protection
- Quebec Law 25
- Windows Server
- Remote Desktop Services
- Citrix
- Networking
- Azure
- Power BI
- APIs
- IT Acquisitions Integration