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Cellcom Communications - Cellcom.ca

Gestionnaire de comptes - Programmes employés (EPP)

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Sep 14, 2026

Original job description

English section of this bilingual listing.

Cellcom Communications is a regional leader in telecommunications, specializing in the sale and support of wireless solutions for businesses and individuals. We are committed to delivering reliable, innovative, and customer-focused services while supporting the growth of our teams and retail locations.

We believe that collaboration, innovation, and accountability are the keys to building high-performing operations and delivering exceptional customer service.

Your Role

Under the direction of the B2B Manager, the EPP Account Manager owns the end-to-end management and growth of Cellcom’s Employee Purchase Program (EPP) channel - driving all EPP sales, leading client communications, acquiring new EPP business, and growing the channel across the client base.

Acting as a model and personifying the vision of Bell and Cellcom, the position holder delivers exceptional customer service to contacts at major strategic accounts and to their employee base, while seizing every opportunity to grow revenue across the full product line.

This position may be based in either Montreal or Toronto, depending on the successful candidate’s location. The candidate must be fully bilingual in French and English, both spoken and written.

Responsibilities and Duties

Responsibilities

Own all EPP sales and the growth of the channel across Cellcom’s client base, in order to achieve and surpass company objectives.
Lead client communications - act as the main point of contact for major strategic accounts, managing their employee-base requests and questions with top-tier customer service.
Acquire new EPP business - prospect new companies and present Bell EPP solutions to secure new logos and grow the channel.
Maximize revenue across the full product line: device sales, activations, upgrades, warranties, accessories, refurbished devices and device buy-back, while cross-selling BRS.
Plan and execute the busiest periods (end-of-quarter promotions, Black Friday, Back to School and the holiday season) with strong organization and preparation.
Organize kiosks and on-site events within major strategic accounts.
Build and refine channel strategy in collaboration with the B2B Manager.

Tasks

Understand and review EPP sales targets and financial data; communicate them and follow up through regular meetings with the manager.
Serve as primary contact for client EPP administrators; manage employee requests, questions, eligibility and escalations.
Prospect and qualify new companies; pitch and present Bell EPP solutions to acquire new accounts.
Process and support device sales, activations, upgrades, warranties, accessories, refurbished-device sales and device buy-back; cross-sell BRS.
Coordinate and staff on-site kiosks and events at strategic accounts - logistics, scheduling and promotional materials.
Prepare ahead of peak periods - build promotional calendars, ready offers and materials, and coordinate stock.
Track all EPP activity in Salesforce; maintain an accurate pipeline and account records.
Use Cellsell and Fastact for transactions, activations and order processing.
Collaborate with the B2B Manager to develop and execute the channel strategy.

Your Profile

Proven experience in sales and/or account management, ideally in a B2B or customer-facing environment.
Exceptional customer service and comfort communicating with contacts at major clients.
Strong prospecting and hunter mindset to acquire new business.
Outstanding organization and planning to support high-volume periods.
Experience with Salesforce; knowledge of Cellsell and Fastact.
Experience in the telecommunications/technologies industry (asset).
Knowledge of the Office 365 Suite and computer skills.
Fluency in French and English (oral and written) is a strong asset.
Specific skills: results orientation, interpersonal and communication skills, developed sense of customer service, problem-solving, organization and planning, autonomy and ability to work under pressure.
Flexible availability, particularly during peak commercial periods.

What We Offer

Competitive annual base salary plus commissions up to 25%.
Group insurance (medication, dental, etc.).
Free cellphone line (15 GB of data).
Advantageous employee discount.
Incentives, sales contests, etc.
Equipment provided.
Social activities (5 à 7, Christmas party, etc.).
Travel required from time to time for client kiosks and events; trips are not planned daily. Overtime may be required during peak periods.

Supervision

The position holder has no direct reports and reports to the B2B Manager (Ontario).

This is your chance to build something big within the organization - a high-impact channel you will own and grow from the ground up.

Read the full bilingual original

Qui nous sommes

Cellcom Communications est un leader régional en télécommunications, spécialisé dans la vente et le support de solutions sans-fil aux entreprises et aux particuliers. Nous nous engageons à offrir des services fiables, innovants et adaptés aux besoins de nos clients, tout en soutenant la croissance de nos équipes et de nos magasins.Nous croyons que la collaboration, l’innovation et la responsabilité sont les clés pour bâtir des opérations performantes et un service client exceptionnel.

Votre rôle

Sous la responsabilité immédiate du/de la Gestionnaire B2B, le ou la titulaire du poste assure la gestion complète et la croissance du canal du Programme d’achat pour les employés (EPP) de Cellcom. Cette personne pilote l’ensemble des ventes EPP, dirige les communications avec la clientèle, acquiert de nouveaux clients EPP et développe ce canal au sein de la base de clients.

Agissant comme modèle et incarnant la vision de Bell et de Cellcom, le ou la titulaire offre un service à la clientèle exceptionnel aux contacts de nos comptes stratégiques majeurs ainsi qu’à leur base d’employés, tout en saisissant chaque occasion d’accroître les revenus sur l’ensemble de la gamme de produits.

Ce poste peut être basé à Montréal ou à Toronto, selon le lieu de résidence de la personne retenue. La personne doit être parfaitement bilingue en français et en anglais, à l’oral comme à l’écrit.

Responsabilités et tâches

Responsabilités

Prendre en charge l’ensemble des ventes EPP et la croissance du canal au sein de la base de clients de Cellcom, dans une perspective d’atteinte et de dépassement des objectifs de l’entreprise.
Diriger les communications avec la clientèle et agir comme principal point de contact des comptes stratégiques majeurs, en gérant les demandes et les questions de leur base d’employés avec un service à la clientèle de premier ordre.
Acquérir de nouveaux clients EPP en prospectant de nouvelles entreprises et en présentant les solutions EPP de Bell afin d’obtenir de nouveaux comptes et de développer le canal.
Maximiser les revenus sur l’ensemble de la gamme de produits : ventes d’appareils, activations, mises à niveau, garanties, accessoires, appareils remis à neuf et rachats d’appareils, tout en effectuant de la vente croisée de BRS.
Planifier et exécuter les périodes les plus achalandées, notamment les promotions de fin de trimestre, le Vendredi fou, la rentrée scolaire et la période des fêtes, avec une organisation et une préparation rigoureuses.
Organiser des kiosques et des événements sur place au sein des comptes stratégiques majeurs.
Élaborer et raffiner la stratégie du canal en collaboration avec le/la Gestionnaire B2B.

Tâches

Comprendre et examiner les objectifs de ventes EPP et les données financières, les communiquer et en assurer le suivi lors de rencontres régulières avec le/la gestionnaire.
Agir comme contact principal des administrateurs EPP des clients et gérer les demandes, les questions, l’admissibilité et les escalades provenant de leur base d’employés.
Prospecter et qualifier de nouvelles entreprises, puis présenter et proposer les solutions EPP de Bell afin d’acquérir de nouveaux comptes.
Traiter et soutenir les ventes d’appareils, les activations, les mises à niveau, les garanties, les accessoires, les ventes d’appareils remis à neuf et les rachats d’appareils, tout en effectuant de la vente croisée de BRS.
Coordonner et tenir des kiosques et des événements sur place auprès des comptes stratégiques, notamment en assurant la logistique, la planification et la préparation du matériel promotionnel.
Se préparer en amont des périodes de pointe en créant des calendriers promotionnels, en préparant les offres et le matériel, et en coordonnant les stocks.
Effectuer le suivi de toute l’activité EPP dans Salesforce et maintenir un pipeline ainsi que des dossiers de comptes exacts.
Utiliser Cellsell et Fastact pour les transactions, les activations et le traitement des commandes.
Collaborer avec le/la Gestionnaire B2B afin de développer et d’exécuter la stratégie du canal.

Votre profil

Expérience démontrée en vente et/ou en gestion de comptes, idéalement dans un environnement B2B ou en contact direct avec la clientèle.
Service à la clientèle exceptionnel et aisance à communiquer avec les représentants de clients majeurs.
Solides aptitudes en prospection et mentalité de chasseur pour acquérir de nouveaux clients.
Excellentes compétences en organisation et en planification afin de soutenir les périodes à fort volume.
Expérience avec Salesforce; connaissance de Cellsell et Fastact.
Expérience dans l’industrie des télécommunications ou des technologies, un atout.
Maîtrise de la suite Microsoft Office 365 et bonnes compétences informatiques.
Maîtrise du français et de l’anglais, à l’oral comme à l’écrit, constitue un atout important.
Orientation vers les résultats, excellentes aptitudes interpersonnelles et de communication, sens développé du service à la clientèle, capacité à résoudre des problèmes, autonomie et aptitude à travailler sous pression.
Disponibilités flexibles, particulièrement durant les périodes commerciales de pointe.

Ce que nous offrons

Salaire de base annuel concurrentiel, auquel s’ajoutent des commissions pouvant atteindre 25 %, pour une rémunération globale comprise entre 80 000 $ et 90 000 $ par année.
Assurances collectives, incluant notamment les médicaments et les soins dentaires.
Ligne de téléphone cellulaire offerte sans frais avec 15 Go de données.
Rabais employé avantageux.
Incitatifs et concours de vente.
Équipement fourni.
Activités sociales, notamment des 5 à 7 et un party de Noël.
Déplacements occasionnels requis pour les kiosques et les événements clients; ceux-ci ne sont pas prévus quotidiennement.
Possibilité d’heures supplémentaires durant les périodes de pointe.

Supervision

Le ou la titulaire du poste n’a aucun subalterne direct et relève du/de la Gestionnaire B2B en Ontario.

C’est votre chance de bâtir quelque chose de grand au sein de l’organisation : un canal à fort impact que vous piloterez et développerez de A à Z.

#P1

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Who We Are

Cellcom Communications is a regional leader in telecommunications, specializing in the sale and support of wireless solutions for businesses and individuals. We are committed to delivering reliable, innovative, and customer-focused services while supporting the growth of our teams and retail locations.

We believe that collaboration, innovation, and accountability are the keys to building high-performing operations and delivering exceptional customer service.

Your Role

Under the direction of the B2B Manager, the EPP Account Manager owns the end-to-end management and growth of Cellcom’s Employee Purchase Program (EPP) channel - driving all EPP sales, leading client communications, acquiring new EPP business, and growing the channel across the client base.

Acting as a model and personifying the vision of Bell and Cellcom, the position holder delivers exceptional customer service to contacts at major strategic accounts and to their employee base, while seizing every opportunity to grow revenue across the full product line.

This position may be based in either Montreal or Toronto, depending on the successful candidate’s location. The candidate must be fully bilingual in French and English, both spoken and written.

Responsibilities and Duties

Responsibilities

Own all EPP sales and the growth of the channel across Cellcom’s client base, in order to achieve and surpass company objectives.
Lead client communications - act as the main point of contact for major strategic accounts, managing their employee-base requests and questions with top-tier customer service.
Acquire new EPP business - prospect new companies and present Bell EPP solutions to secure new logos and grow the channel.
Maximize revenue across the full product line: device sales, activations, upgrades, warranties, accessories, refurbished devices and device buy-back, while cross-selling BRS.
Plan and execute the busiest periods (end-of-quarter promotions, Black Friday, Back to School and the holiday season) with strong organization and preparation.
Organize kiosks and on-site events within major strategic accounts.
Build and refine channel strategy in collaboration with the B2B Manager.

Tasks

Understand and review EPP sales targets and financial data; communicate them and follow up through regular meetings with the manager.
Serve as primary contact for client EPP administrators; manage employee requests, questions, eligibility and escalations.
Prospect and qualify new companies; pitch and present Bell EPP solutions to acquire new accounts.
Process and support device sales, activations, upgrades, warranties, accessories, refurbished-device sales and device buy-back; cross-sell BRS.
Coordinate and staff on-site kiosks and events at strategic accounts - logistics, scheduling and promotional materials.
Prepare ahead of peak periods - build promotional calendars, ready offers and materials, and coordinate stock.
Track all EPP activity in Salesforce; maintain an accurate pipeline and account records.
Use Cellsell and Fastact for transactions, activations and order processing.
Collaborate with the B2B Manager to develop and execute the channel strategy.

Your Profile

Proven experience in sales and/or account management, ideally in a B2B or customer-facing environment.
Exceptional customer service and comfort communicating with contacts at major clients.
Strong prospecting and hunter mindset to acquire new business.
Outstanding organization and planning to support high-volume periods.
Experience with Salesforce; knowledge of Cellsell and Fastact.
Experience in the telecommunications/technologies industry (asset).
Knowledge of the Office 365 Suite and computer skills.
Fluency in French and English (oral and written) is a strong asset.
Specific skills: results orientation, interpersonal and communication skills, developed sense of customer service, problem-solving, organization and planning, autonomy and ability to work under pressure.
Flexible availability, particularly during peak commercial periods.

What We Offer

Competitive annual base salary plus commissions up to 25%.
Group insurance (medication, dental, etc.).
Free cellphone line (15 GB of data).
Advantageous employee discount.
Incentives, sales contests, etc.
Equipment provided.
Social activities (5 à 7, Christmas party, etc.).
Travel required from time to time for client kiosks and events; trips are not planned daily. Overtime may be required during peak periods.

Supervision

The position holder has no direct reports and reports to the B2B Manager (Ontario).

This is your chance to build something big within the organization - a high-impact channel you will own and grow from the ground up.

Apply About employer

More about this job

Responsibilities

Manage and grow the Employee Purchase Program (EPP) channel by acquiring new business and maintaining strategic accounts. Drive revenue through device sales, activations, and cross-selling while coordinating on-site promotional events.

Requirements

Requires proven experience in B2B sales or account management with a strong hunter mindset for prospecting. Fluency in English and French is highly valued, along with proficiency in Salesforce and Office 365.

Skills

Account Management
B2B Sales
Prospecting
Customer Service
Salesforce
Strategic Planning
Cross-selling
Bilingualism
Organization
Problem Solving
Microsoft Office 365
Pipeline Management

Benefits

Group Insurance
Medication Coverage
Dental Care
Free Cellphone Line with 15 GB Data
Employee Discounts
Sales Incentives
Sales Contests
Equipment Provided
Social Activities

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
EPP
B2B
Salesforce
Cellsell
Fastact
Wireless Solutions
Account Management
Prospecting
Cross-selling
Bilingual
Strategic Accounts
Retail Sales
Pipeline Management
Microsoft Office 365

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