Sales Specialist

Company Description Cellcom Communications – Cellcom.ca is a leading wireless telecommunications retailer and corporate solutions provider, founded in 1985 as one of Bell’s earliest dealers in Canada. The company operates over 60 stores across Quebec and Ontario and supports a large base of corporate clients through a dedicated sales team. With strong investments in the wireless sector, Cellcom continues to grow steadily in both retail and enterprise markets. Serving more than 1,700 corporate clients and 600,000 consumer customers, Cellcom plays an active role in expanding Bell’s customer base. Team members join an organization recognized for its leadership, versatility, and long-term customer relationships.

Role Description This full-time, on-site Sales Specialist role is based in Aurora, ON. The Sales Specialist is responsible for engaging with customers in-store, identifying their mobility and wireless needs, and recommending suitable products, plans, and services. Daily activities include conducting product demonstrations, processing sales transactions, activating and upgrading devices, and supporting customers with account inquiries. The role involves meeting individual and store sales targets, maintaining up-to-date knowledge of wireless products and promotions, and contributing to merchandising and store presentation. The Sales Specialist also collaborates with team members, participates in ongoing training, and ensures a positive, professional customer experience aligned with Cellcom’s standards.

Qualifications

• Strong Communication and Customer Service skills to interact effectively with diverse customers and team members.
• Demonstrated Sales abilities, including consultative selling and closing techniques, with a focus on meeting or exceeding targets.
• Experience in Training or coaching peers on products, services, and sales best practices is an asset.
• Background in Sales Management or leadership within a retail or telecommunications environment is beneficial.
• Comfort working in a fast-paced, technology-driven retail setting, with the ability to quickly learn new products and systems.
• Basic proficiency with point-of-sale systems and common office software; previous telecom or wireless industry experience is an advantage.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as required.