Sales Specialist

Company Description Cellcom Communications is a leading wireless retailer and one of Bell’s earliest dealers, founded in 1985 at the start of Canada’s cellular industry. The company operates over 60 stores across Quebec and Ontario and supports a strong corporate sales team. With significant investments in the wireless sector, Cellcom continues to grow steadily in both retail and enterprise markets. The company serves more than 1,700 corporate clients and 600,000 consumer customers, actively contributing to Bell’s customer expansion. Applicants join a well-established, growth-oriented organization recognized for its leadership and versatility in telecommunications.

Role Description The Sales Specialist is a full-time, on-site role based in Kingston, ON. In this position, the Sales Specialist engages directly with customers, identifies their mobile and wireless needs, and recommends suitable products, plans, and services. Daily tasks include presenting product features and promotions, processing sales and contracts, handling customer inquiries, and ensuring a high standard of in-store customer experience. The role also involves meeting individual and store sales targets, maintaining up-to-date knowledge of Bell and Cellcom offerings, and supporting merchandising and store presentation. The Sales Specialist may assist in onboarding and training new team members and works closely with management to support overall store performance.

Qualifications

• Strong Communication skills, including clear verbal and written interaction with customers and team members.
• Proven Customer Service abilities, with a focus on building trust, resolving issues, and delivering a positive in-store experience.
• Demonstrated Sales skills, including consultative selling, closing techniques, and comfort working with sales targets and KPIs.
• Experience with Training or coaching peers, and familiarity with basic Sales Management practices is an asset.
• Interest in and aptitude for wireless products, mobile technology, and telecommunications services.
• Ability to work on-site in a fast-paced retail environment, including evenings and weekends as needed.
• Strong organizational skills, attention to detail, and reliability in handling transactions and customer data.
• Previous retail or telecom sales experience is preferred; high school diploma or equivalent required, post-secondary education an asset.