Sales Specialist

Company Description Cellcom Communications (Cellcom.ca) is a long-established wireless dealer, founded in 1985 as one of Bell’s earliest partners in Canada’s cellular industry. The company operates over 60 stores across Quebec and Ontario and supports both retail and corporate customers. With significant investment in the wireless sector, Cellcom continues to grow steadily and has built a strong reputation in both consumer and enterprise markets. Today, Cellcom serves more than 1,700 corporate clients and 600,000 consumer customers, actively contributing to the expansion of Bell’s customer base. Team members join a dynamic, customer-focused environment with opportunities to grow alongside a leading wireless provider.

Role Description This full-time, on-site Sales Specialist role is based at a Cellcom location in Sarnia, ON. The Sales Specialist is responsible for engaging with walk-in customers, understanding their wireless and mobility needs, and recommending appropriate products, plans, and services. This role includes explaining features and benefits of wireless devices, accessories, and service plans, preparing sales quotations, processing transactions, and managing follow-ups to ensure customer satisfaction. The Sales Specialist also supports store merchandising, maintains product knowledge, and participates in promotions and sales campaigns to help achieve individual and store targets. Collaboration with colleagues, adherence to company policies, and consistent, professional customer interactions are essential to success in this role.

Qualifications

• Candidates should possess strong Communication skills to clearly explain products, actively listen to customer needs, and interact professionally with diverse customers and team members.
• Candidates should possess excellent Customer Service skills to provide a positive in-store experience, handle inquiries and issues, and build long-term customer relationships.
• Candidates should possess solid Sales skills, including consultative selling, closing techniques, and the ability to meet or exceed sales targets in a retail environment.
• Candidates should possess Training and Sales Management-related abilities, such as mentoring peers, supporting onboarding of new team members, and contributing to the achievement of store sales objectives.
• Additional beneficial qualifications include prior retail or telecom experience, comfort working with point-of-sale systems and mobile technology, strong organizational and time-management skills, and the ability to work flexible hours, including evenings and weekends.