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Added 7 mins ago
CR
Restaurant manager
Chuck's Roadhouse Bar & Grill Cambridge
Cambridge, ON
- $20 to $22 CAD / hour
- Full-time
- Part-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 10 mins ago
B
Director, Quantitative Developer (C#)
BMO
Toronto, ON · FCP
- Full-time
Develop, program, and maintain analytics within the bank derivatives source system.
Added 10 mins ago
EB
Manager, Third Party Risk
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Toronto, ON
- Full-time
The Senior Manager, Third Party Risk supports the development and ongoing execution of a strong operational risk management program across Equitable Bank and provides independent oversight…
Added 10 mins ago
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Brampton, ON
- Full-time
Planet Ford is looking for a Used Car Sales Manager to join our dynamic team!
Added 10 mins ago
L
Holiday Customer Service Representative (Fixed Term)
LCBO
St. Catharines, ON
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Added 10 mins ago
XT
Human Ressources Manager
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Airdrie, AB
- Full-time
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Ottawa, ON
- Part-time
Mental health support through our Employee and Family Assistance Program
Added 24 mins ago
HE
CADD Technician – MDOT Projects
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Brampton, ON · Regional Municipality of Peel, ON
- Full-time
Reports To: Project Manager / Senior Design Engineer
Added 24 mins ago
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- $18.16 to $19.25 CAD / hour
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Added 24 mins ago
IG
SAP Project Manager
Insight Global
Cambridge, ON
- Contract
Insight Global is seeking a Senior SAP Project Manager to support an advanced SAP S/4HANA deployment currently moving into unit testing. The project is operating on an aggressive timeline…
Added 24 mins ago
IO
Financial Specialist
Institute of Corporate Directors
Toronto, ON
- $65,000 to $75,000 CAD / year
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Added 24 mins ago
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Program Manager
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Toronto, ON
- $50 to $60 CAD / hour
- Contract
Avanciers is a premier IT Staffing/Consulting organization and we are currently recruiting for a contract role for one of our premier client in Canada for Program Manager.
Added 24 mins ago
O
Scheduling Manager
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Toronto, ON
- Full-time
…key sections of the rail network as part of the GO Expansion…
Added 24 mins ago
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Manager, Third Party Risk
EQ Bank
Toronto, ON
- Full-time
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Added 24 mins ago
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Technical Program Manager
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- Full-time
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Added 24 mins ago
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Added 25 mins ago
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Added 25 mins ago
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Added 25 mins ago
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Added 39 mins ago
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Added 39 mins ago
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- Full-time
…operations. Working closely with the Member Advisors and Market Manager, the Member Associate supports the end-to-end loan process by managing and submitting documentation, maintaining…
Added 39 mins ago
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Added 39 mins ago
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Added 39 mins ago
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Production Planner
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Added 39 mins ago
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Senior Production Planner
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- Full-time
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Celltrion Healthcare Co., Ltd.

Canada_Nurse Manager

Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of Patient Support Program management experience within the pharmaceutical industry and/or 5+ years of relevant experience
Posting language: English
Posted: Oct 27, 2026

Original job description

Celltrion Group provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

Celltrion Group offers biologics to about 110 countries, along with more than 30 global partners around the world. With hands-on experience and knowledge accumulated through years of working in the advanced pharmaceutical markets around the world, Celltrion Group has been securing distribution channels and providing patients with biosimilars at affordable prices.

POSITION SUMMARY

Celltrion is seeking an experienced Nursing Leader to join our team and oversee the management of a field-based nursing team within the Patient Support Program (PSP) for Western Canada. This role requires a strong leader with background in the pharmaceutical industry, particularly in biologics/biosimilars. The successful candidate will supervise, mentor and support a team of nurses engaged in the PSP, including external nurses working within the Celltrion Connect Program.

Reporting to the Celltrion Healthcare Canada’s PSP Lead, this role will be responsible for overseeing a team of nurses working in external patient support programs. This role is responsible for managing Field Based Team, collaborating with the commercial team and ensuring high levels of satisfaction among patients and prescribers.

Candidates must be comfortable with continuous improvement and implementing change as well as embrace the opportunity to shape an area of strategic importance for Celltrion, all while keeping the patient at the center of everything we do.

Position may require up to 40% travel across geography.

KEY ROLES AND RESPONSIBILITIES

Supervise, mentor, and support a team of nurses engaged in the patient support program. This nurse will also be responsible for supporting external nurses that work within the Celltrion Connect PSP realm
Develop and implement schedules to optimize field based- coverage and ensure efficient use of resources
Conduct regular performance evaluations and provide feedback to enhance team effectiveness
Monitor and manage time spent by nurses in the field to ensure adherence to program guidelines and optimal patient and health care practitioner engagement
Coordinate with commercial team to align on program objectives with business goals and address any operational challenges tied to the nursing team
Implement strategies to enhance patient and prescriber satisfaction, including monitoring feedback and addressing concerns promptly
Serve as a liaison between the nursing team, commercial team and, other stakeholders to ensure seamless program execution
Contribute to the development and refinement of patient support program based on feedback and evolving needs
Ensure compliance with relevant regulations, guidelines, and organizational policies
Facilitate ongoing training and development for the nursing team to maintain up-to-date knowledge and skills
Participate in weekly, monthly, and quarterly business reviews with PSP provider and Celltrion management team
Collect feedback from the program and communicate regularly to Celltrion functional leads and sales team
Manage and optimize Key Performance Indicators (KPIs) to maximize program impact across all elements including phone support, patient enrollments, and reimbursement navigation
Continuously strive to differentiate versus other PSPs, via exceptional patient and customer service
Support staffing recruitment program through interviewing and selection of candidates
Act as conduit between Celltrion and PSP vendor managing the interactions with patients and prescribers to ensure timely issues resolutions

WORK EXPERIENCE

3+ years of Patient Support Program management experience within the pharmaceutical industry and/or 5+ years of relevant experience
Experience working with or within a pharmaceutical company
Experience working in biologics/biosimilars (immunology specifically Gastroenterology, Rheumatology, Dermatology, and Oncology)
Experience with program launches, new service launches, program transitions considered an asset
Strong understanding and experience:

Managing field nurse case manager and optimizing customer satisfaction
Data analysis and reporting

SKILLS AND SPECIFICATIONS

Solid ability to quickly grasp diverse therapeutic areas
Proven experience in a nursing leadership role, particularly in a patient support or field-based program
Demonstrated experience with execution of PSP updates, changes, and new service offerings
Strong analytical ability and experience working with KPIs, program statistics, and a variety of data sets
Demonstrated ability to manage multiple priorities, tasks, timelines, and dependencies
Strong project management skills: ability to stay on top of and lead multiple projects concurrently
Ability to proactively manage interactions and communications with stakeholders, capture feedback, resolve issues and implement mitigation plans
Strong understanding of the pharmaceutical sales and marketing functions, relationship building, value-based approaches, and sales-based metrics and KPIs
Customer-facing experience required with an unwavering commitment to creating exceptional experiences for our patients and prescribers
Demonstrate enthusiasm, strong initiative, high sense of urgency, and comfort managing conflicts
Proven results delivering significant business changes within a fast-paced, cross-functional, and matrix environment
Demonstrated ability working cross-functionally to align, motivate, and coordinate team members to collectively define and achieve critical milestones
Excellent communicator– verbal, written and presentation skills
Bilingualism (English/French) considered an asset

EDUCATION

Graduate of Registered Nursing Program or Registered/Licensed Practical Nursing program holding current registration from a provincial licensing body in Canada
CCPE courses considered an asset

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More about this job

Responsibilities

The Nurse Manager will supervise and mentor a field-based nursing team within the Patient Support Program to ensure high levels of patient and prescriber satisfaction. They are responsible for managing program objectives, optimizing field coverage, and collaborating with commercial teams to ensure seamless execution.

Requirements

Candidates must have at least 3-5 years of experience in patient support program management within the pharmaceutical industry, specifically with biologics or biosimilars. A nursing degree and current registration from a Canadian provincial licensing body are required.

Skills

Nursing leadership
Biologics
Biosimilars
Team supervision
Performance management
Data analysis
KPI management
Stakeholder management
Project management
Strategic planning
Pharmaceutical industry knowledge
Clinical operations
Communication
Relationship building

Visa sponsorship

Not detected in the job text

Keywords

Nursing
Patient Support Program
Biologics
Biosimilars
Pharmaceutical
Field-based
Management
KPIs
Immunology
Gastroenterology
Rheumatology
Dermatology
Oncology
Healthcare
Clinical
Stakeholder management
Project management
Performance evaluation
Compliance
Training
Recruitment
Business reviews
Reimbursement navigation
Customer service
Strategic planning

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