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Added 4 months ago
VA
Veterinarian, ER, London Regional Veterinary Emergency and Referral Hospital
VCA Animal Hospitals
London, Ontario
- Full-time
…Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named…
Added 5 months ago
UO
Tenure Track Faculty Positions in Strategy, Entrepreneurship, and Management
University of Alberta
Edmonton, AB
- Full-time
…discipline, with demonstrated potential to publish top-level research relevant to the discipline and achieve teaching excellence. Candidates who are close to PhD completion may be…
Added 4 months ago
VA
Veterinary Technician, Bellbrae Animal Hospital (Signing Bonus)
VCA Animal Hospitals
Collingwood, Ontario
- Full-time
…Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named…
Added 5 months ago
RH
Community Program Facilitator - Deadly Dads
REAL HR Inc.
Alberta · Maskwacis, Alberta
- Full-time
Based in Maskwacîs, the successful candidate will coordinate and facilitate the Deadly Dads program under the guidance of the Community Research Associate.
Added 5 months ago
B
Senior Associate, Client Engagement
BrandActive
Toronto, Ontario
- Full-time
Under the guidance of a Manager or Senior Manager, the Senior Associate is responsible for providing project management and consulting support on rebrand implementation projects. This role…
Added 1 month ago
Actuary
Munich Re
Toronto, ON
FCAS designation is required for Actuary title. Near FCAS or career ACAS with pricing experience would also be considered at a Senior Actuarial Associate level with a reduced salary range
Added 2 months ago
MU
Assistant or Associate Professor (Clinical), Department of Medicine, Division of Geriatric Medicine (C2-260424)
McGill University
MUHC-GLEN
- Full-time
…Clinician-Teacher or Clinician-Investigator at the rank of Assistant or Associate Professor (Clinical) based at the McGill University Health Centre (MUHC). This is a Contract Academic Staff…
Added 2 months ago
RU
Senior Associate - Deal Analytics
RSM US LLP
Toronto, Ontario
- Full-time
As a Deal Analytics Senior Associate, you will assist in project scoping and strategic planning, research and analyze business strategies, and develop insightful analyses. You will design…
Added 5 months ago
S
Senior Interior Designer
Stantec
Calgary, AB
- Full-time
Collaborates with firm-wide leaders to ensure the outcomes of research efforts are leveraged in the areas of: Education, Application, Visibility/Recognition and Recruiting.
Added 2 months ago
C
Case Worker
Cencora
Victoria, BC · Quebec, QC · Edmonton, AB
- Full-time
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
Added 5 months ago
Actuarial Analyst
THE EMPIRE LIFE INS. CO
Kingston, Ontario
Research actuarial issues, methods and solutions to support business strategy development
Added 2 months ago
C
Senior Regulatory Operations Specialist
Cencora
Winnipeg, MB · Fredericton, NB · Victoria, BC · Charlottetown, PE · Halifax, NS · Cornwall, ON · Regina, SK · Quebec, QC · Edmonton, AB · Toronto, Ontario · St Johns, Newfoundland and Labrador · Yellowknife, Northwest Territories
- Full-time
The Associate is the periodic back-up responsible for coordinating work. Ensuring all submissions and communications are covered fully, accurately, and completely to the department…
Added 5 months ago
UO
Tenure-track faculty position in financial accounting
University of Ottawa
Ottawa, Ontario · Desmarais Hall
- Full-time
…position in financial accounting at the rank of Assistant or Associate Professor commencing on January 1st,…
Added 1 month ago
MI
Directeur des relations des ventes institutionnelles
MFS Investment Management
Montreal, QC
- Full-time
Added 5 months ago
VA
Veterinary Specialist, Critical Care, Western Veterinary Specialist & Emergency Centre
VCA Animal Hospitals
Calgary, Alberta
- Full-time
Medical Library Access; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
Added 5 months ago
VA
Veterinarian, Burgess Animal Hospital (Part-time)
VCA Animal Hospitals
Canada
- Part-time
Burgess Animal Hospital, located in Cambridge, ON, is currently welcoming a Veterinarian to join our associate team! As a successful candidate for this role, you understand the importance…
Added 1 month ago
R&D Operation Technician
RAINCARBON
Hamilton, Ontario
Diploma or associate's degree or technical certification preferred.
Added 1 month ago
Actuarial Associate, Life & Health (2026 Permanent - Toronto)
Munich Re
Toronto, ON
…innovative solutions, and evaluating product profitability. As an Associate, you’ll be challenged to understand key drivers in profitability due to changes in assumptions, reinsurance…
Added 2 months ago
Assistant Veterinarian
University of Guelph
Chatham-Kent, ON · Ridgetown, ON
The University of Guelph’s Ridgetown Campus has been a leader in applied agricultural research for 100 years. The campus is located in the municipality of Chatham-Kent, one of Canada’s most…
Added 5 months ago
EL
Sr. Director - Medical Affairs Oncology
Eli Lilly and Company
Toronto, Ontario · Ontario · CA: Toronto ON
- Full-time
…Real-World Evidence (RWE) initiatives, Health Economics and Outcomes Research (HEOR), and Phase IIIb/IV trial…
Added 5 months ago
UO
AMHSP Position Academic Physician in Pulmonary Hypertension and/or Interstitial Lung Disease
University of Alberta
Edmonton, AB
- Full-time
…faculty; developing and leading translational and/or clinical research programs in PH and ILD, leveraging existing divisional research and clinical trial…
Added 4 months ago
VA
Registered Veterinary Technician, Internal Medicine, Alta Vista Specialty & Emergency
VCA Animal Hospitals
Ottawa, Ontario
- Full-time
…Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named…
Added 5 months ago
Senior Manager, Donor Growth & Retention (14-month contract)
Make-A-Wish Canada / Rêves d'enfants Canada
Toronto, Ontario
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
Added 5 months ago
C
Research Internship (Winter 2027)
Cohere
Remote, Canada
- Internship
- Remote
Focus on research projects aimed at expanding the frontier of knowledge in language modelling and associate areas such as evaluation, multimodal models, optimisation etc.
Added 3 months ago
Development Officer, Events
Make-A-Wish Canada / Rêves d'enfants Canada
Edmonton, AB
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada

Cencora

Case Worker

Victoria, BC, V8N 0A1, Canada
Quebec, QC, Canada
Edmonton, AB, T5A 0A1, Canada

$44,300 CAD - 68,090 CAD · Full-time

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Job details

Pay: $44,300 CAD - 68,090 CAD
Job type: Full-time
Posting language: English
Posted: Aug 17, 2026

Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

The management of the assigned projects and/or cases. Adherence to the general company processes
Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
All patient programs are based on casework methods and include a significant number of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time

Education:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.

Work Experience:

A minimum of one (1) year experience in customer service
Experience in the medical and pharmaceutical field is an asset.
Ability to multitask
Attention to detail
Strong problem solving skills

Skills and Knowledge:

Bilingual (French/English) an asset (required for some positions)
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with both bilingual (French) and unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$44,300 CAD - 68,090 CAD

Affiliated Companies:

Affiliated Companies: Innomar Strategies

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More about this job

Responsibilities

Manage assigned patient and provider cases by providing telephone support and implementing call-center programs. Responsibilities include clinical monitoring, data collection, adverse event reporting, and coordinating with healthcare providers.

Requirements

Requires a minimum of one year of customer service experience and an associate degree or equivalent education in business or related fields. Proficiency in Microsoft Office and strong communication skills are essential, with bilingualism in French and English being an asset.

Skills

Case Management
Customer Service
Pharmaceutical Distribution
Bilingual French/English
Problem Solving
Analytical Skills
Microsoft Office
Interpersonal Skills
Organizational Skills
Clinical Monitoring
Data Collection
Adverse Event Reporting

Benefits

Medical Care
Dental Care
Vision Care
Backup Dependent Care
Adoption Assistance
Infertility Coverage
Family Building Support
Behavioral Health Solutions
Paid Parental Leave
Paid Caregiver Leave
Training Programs
Professional Development Resources
Mentorship Programs
Employee Resource Groups
Volunteer Activities

Visa sponsorship

Not detected in the job text

Keywords

Pharmaceuticals
Biotechnology
Case Management
Patient Support
Clinical Monitoring
Adverse Event Reporting
Market Research
Pharma Commercialization
Innomar Strategies
Cencora
Healthcare Professional Support
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Call Centre

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