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Caseworker
Cencora
AB
- Full-time
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
Added 1 day ago
C
Caseworker
Cencora
BC
- Full-time
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
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C
Nurse Case Manager
Cencora
ON
- Full-time
Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
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C
Bilingual Nurse Case Manager
Cencora
QC
- Full-time
Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
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Bilingual Caseworker
Cencora
QC
- Full-time
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
Added 1 day ago
C
Nurse Case Manager
Cencora
ON
- Full-time
Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
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Nurse Case Manager
Cencora
AB · Victoria, BC
- Full-time
Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
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C
Caseworker - Bilingual - French
Cencora
ON
- Full-time
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
Added 1 day ago
C
Caseworker - Bilingual - French
Cencora
Edmonton, AB · Québec, QC
- Full-time
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
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Case Worker
Cencora
ON
- Full-time
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
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C
Field & Infusion Nurse (RN - Casual hours)
Cencora
Prince Albert, SK
- Part-time
Assess monitor pre and post-injection/infusion treatments as directed by program protocols.
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Field & Infusion Nurse (RPN/LPN)
Cencora
ON
- Full-time
Monitor post-injection/infusion treatments as well as chart and report on all activities as directed by program protocols and standards of professional nursing documentation
Added 1 day ago
VA
Veterinarian, DVM, Medical Director, Secord Animal Hospital
VCA Animal Hospitals
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
Partner with the Hospital Manager and regional leadership to foster a positive, supportive culture and an exceptional client experience.
Added 1 day ago
Pharmacy Manager
Lawtons
Dartmouth, NS
…banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 1 day ago
PD
Mitigation Technician
Paul Davis Restoration of Regina SK
Regina, SK
- $16 to $19 CAD / hour
- Full-time
Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career…
Added 1 day ago
PD
Senior Construction after-disaster Project Manager
Paul Davis Sud Ouest
Saint-Rémi, QC
- $75,000 to $95,000 CAD / year
- Full-time
We’re looking for a Senior Restoration Project Manager who can confidently own high-volume, high-complexity projects from start to finish. You’ll be the primary decision-maker on files,…
Added 1 day ago
PD
Junior Construction after-disaster Project Manager
Paul Davis Sud Ouest
Saint-Rémi, QC
- $55,000 to $75,000 CAD / year
- Full-time
We’re looking for a Junior Restoration Project Manager who’s ready to build a career in restoration. You’ll support projects from start to finish while developing the technical,…
Added 1 day ago
PD
Professional Painter/ Mudder and Tape and Drywall Finisher
Paul Davis Restoration of Regina SK
Regina, SK
- $19 to $25 CAD / hour
- Full-time
Ongoing Leadership Development Program and industry events
Added 1 day ago
A
On-Site General Licensed Condominium Manager
Associa
York, ON
- $80,000 CAD / year
- Full-time
- On-site
…including fully paid Annual Licensing Fees, Paid Professional Development, Regular Team Events, Health Care Spending Account (HCSA), RRSP Matching Program, Wellness Reimbursement Programs,…
Added 1 day ago
SS
Resident Engagement Manager
Sienna Senior Living
Waterloo, ON
- Full-time
…and caring to life. In this capacity, the Resident Engagement Manager plays a crucial role. Through leadership excellence, the successful candidate will not only manage their department's…
Added 1 day ago
NH
RESPIRATORY THERAPIST
Northern Health Authority
Quesnel, BC
- Part-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Respiratory Therapist practices in accordance with the standards of professional practice as…
Added 1 day ago
NH
REHABILITATION ASSISTANT
Northern Health Authority
Fort Nelson, BC
- Full-time
…of the client and supporting the operations of the service/program. The Rehabilitation Assistant carries out rehabilitative treatment plans and programs and assists with monitoring…
Added 1 day ago
NH
REGISTERED NURSE (RN), OBSTETRICS
Northern Health Authority
Prince Rupert, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Registered Nurse practices in accordance with the standards of professional practice and code…
Added 1 day ago
NH
REGISTERED NURSE (RN), EMERGENCY
Northern Health Authority
Prince Rupert, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position practices in accordance with the standards of professional practice and code of…
Added 1 day ago
NH
REGISTERED NURSE (RN), EMERGENCY
Northern Health Authority
Prince Rupert, BC
- Part-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position practices in accordance with the standards of professional practice and code of…

Cencora

Bilingual Caseworker

QC, Canada

Full-time

Apply on careers.cencora.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 20, 2026

Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

The management of the assigned projects and/or cases.
Adherence to the general company processes
Telephone support:
- Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
- funding and access issues, including private, public and special access programs;
- compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
All patient programs are based on casework methods and include a significant amount of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time

Education:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook

Skills and Knowledge:

Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Apply on careers.cencora.com About employer

More about this job

Responsibilities

The Caseworker at Cencora will manage assigned patient cases and make many outbound calls to patients, providers and funding bodies. They will follow case-management protocols, record each activity in program databases, and report adverse events.

Requirements

Candidates need at least one year of customer service experience and a two-year diploma or equivalent experience in business, sales, marketing or computer science. Strong multitasking, attention to detail and problem-solving skills are required, and bilingual French/English is an asset.

Skills

Case management
Telephone support
Outbound calling
Adverse event reporting
Clinical monitoring
Patient follow-up
Data collection
Database documentation
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Problem solving
Attention to detail
Multitasking
Written and oral communication
Bilingual French and English
Pharmaceutical distribution knowledge
Market research
Customer service
Training new staff
Organizational skills
Meeting deadlines
Interpersonal skills

Benefits

Medical, dental and vision care
Paid parental leave
Paid caregiver leave
Backup dependent care
Adoption assistance
Infertility coverage
Behavioral health solutions
Training and professional development
Mentorship programs

Keywords

Caseworker
bilingual
French
English
patient support
case management
customer service
call centre
telephone support
pharmaceutical
pharma commercialization
adverse event reporting
clinical monitoring
patient follow-up
Microsoft Word
Excel
Outlook
PowerPoint
pharmaceutical distribution
healthcare

Seniority

Entry level

Perks

Parental leave
Paid training

Tools

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
automated warehouse operating system

Languages

English
French

Fields of study

business administration
accountancy
sales
marketing
computer science

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Work requirements

Jobs in Canada