Jobs in Canada

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Added 2 mins ago
UW
Business Development Manager (Canada)
United Wheels Inc.
NB · New Market, NB
- Full-time
Canada’s growth depends on reaching beyond the core national accounts - into secondary mass retail, the Independent Bicycle Dealer channel, and digital commerce - and on executing…
Added 2 mins ago
OM
Lead de pratique, Programmatique
Omnicom Media
Montreal, QC
- Full-time
With us, every story is unique, but every success is shared. Growth is not a predetermined path, but a personalized adventure where a new page in our shared history is written every day.
Added 2 mins ago
VB
Manager, Exploration
Vale Base Metals
Toronto, ON
- Full-time
We are currently seeking a Manager, Exploration to join our Exploration team in Voisey’s Bay, Labrador, a fly-in fly-out operation · Professional Geoscientist (P.Geo.) designation or eligibility for registration is required
Added 2 mins ago
CC
Retail Store Manager
Canna Cabana
Midnapore, AB
- Full-time
Must have valid SellSafe Certification
Added 17 mins ago
P
Assistant Store Manager - Customer Experience
PetSmart
Grande Prairie, AB
- Full-time
…onboarding, mentoring, succession planning, and coaching for…
Added 17 mins ago
C
K-Manager Account Manager (Temp 6 months)
CN
Quebec, QC
- Temporary
…developments in customers' markets and seeks opportunities for…
Added 17 mins ago
RH
General Manager, Eastern Ontario
Reliance Home Comfort
ON · Durham, ON
- Full-time
By joining Reliance as a General Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.…
Added 17 mins ago
EG
Office Administrator/Scale Operator
Emterra Group
Niagara Falls, ON
- Full-time
Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. Our organization have been deemed to be an “essential service” by providing collection and processing for…
Added 17 mins ago
C
Part-Time Manager - St Laurent
Claire's
Ottawa, ON
- $17 to $19 CAD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 17 mins ago
A
Financial Services Manager - Northland Volkswagen
AutoCanada
Calgary, AB
- $150,000 to $180,000 CAD / year
- Other
The Automotive Finance Manager (FSM) is a key leader in the customer experience and a driving force behind the dealership's success. This role goes far beyond arranging financing. It is…
Added 17 mins ago
C
Bilingual Caseworker Support Associate
Cencora
AB · Edmonton, AB
- Full-time
Attend on-going and specialized training courses for products or programs, as deemed appropriate by Program Manager.
Added 18 mins ago
FE
Licensed Store Manager - For Eyes #R115 Calgary, AB
For Eyes
Calgary, AB
- Full-time
The overall mission of the Store Manager is to be a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the…
Added 18 mins ago
SH
Assistant Manager I
Sunglass Hut
Calgary, AB
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 18 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Lac-Mégantic, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 18 mins ago
Porter
Kandor
Burnaby, BC
Report any broken doors, glass, or other potential hazards immediately to the operations manager.
Added 18 mins ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Smithers, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 18 mins ago
Sr Manager, Field Marketing
Dayforce
Toronto, ON · Ottawa, ON · Montreal, QC
The Sr. Manager serves as the functional lead for the Enterprise Field Marketing pod, providing day-to-day direction, prioritization, coaching, and quality oversight for the supporting…
Added 33 mins ago
CG
Manager, Growth Enablement – Account Management
Compass Group Canada
Mississauga, ON
- Full-time
The Manager, Growth Enablement – Account Management partners with the Senior Director, Growth Enablement in translating Account Management priorities into practical strategies, tools, and…
Added 33 mins ago
A
Regional Channel Representative - Central Region
ABB
Milton, ON
- Full-time
…experiences while the sales team drives revenue through strategic customer…
Added 33 mins ago
ES
Facilities Maintenance Coordinator
Equans Services Canada & US
Toronto, ON · Scarborough, ON
- Full-time
Take direction from the Facility Manager with respect all services, maintenance, and operational requirements as well as assist and support efficiencies and enhancements with the peers to…
Added 33 mins ago
A
Central Region Sales Manager
ABB
Milton, ON
- Full-time
The work model is hybrid, with 25% of the time on the road, and one day per week at the office in Milton
Added 33 mins ago
K
Strategic Account Sales Manager
Kelly
Richmond Hill, ON
- $90,000 CAD / year
- Full-time
Kelly Services is seeking an experienced Strategic Account Sales Manager for a metal fabrication and manufacturing organization. This is a hands-on sales role focused on developing new…
Added 33 mins ago
PL
Operations Manager - Warehouse
Penske Logistics
Woodstock, ON
- Full-time
Must have ability to connect and build rapport and relationships with associates and external customers at all levels · Must have ability to work efficiently with time management and organizational skills with follow-up and follow through
Added 33 mins ago
HC
Account Manager
Hilti Canada
Calgary, AB
- Full-time
…safety, and sustainability. You will manage your own portfolio of customer accounts and be given ownership to build a work schedule that best suits you and your customers. You’ll make sales…
Added 33 mins ago
LS
Plant Manager
Lock Search Group
Kingsville, ON
- Full-time
…strengthen its operational leadership with an experienced Plant Manager professional who can contribute to its next stage of…

Cencora

Bilingual Caseworker Support Associate

AB, Canada
Edmonton, AB, Canada

$43,400 CAD - 67,980 CAD · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $43,400 CAD - 67,980 CAD
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

Sort and review incoming patient information/documentation in database(s); documentation types include the following, but are not limited to: insurance information, enrollment forms, prescriptions, etc.
Review patient information in database and ensure accurate documentation as per client needs, as well as data entry of pertinent information received (e.g. test results, prescriptions).
Information management and pharmacovigilance: Recognize and report adverse and other reportable events received alone or in combination with a product complaint or medical information question in compliance with SOP/protocol; document activities in program specific database.
Interpret documentation received from physicians’ offices, clinics, etc. (e.g. medical directives, consult notes, test results).
Attach post-injection/infusion reports to patient database(s) to ensure proper documentation for patient assistance and drug safety program needs.
Review post-injection/infusion reports and identifying and reporting all adverse events indicated.
Faxing post-injection/infusion reports to physicians’ offices, as required.
Updating patients’ files in respective database(s) to indicate patients’ next injection/infusion appointment dates.
Following-up with field nurses for missing and/or incomplete post-injection/infusion reports, as required.
Work directly with internal clients to request additional information or clarification, as necessary.
Assist in team-specific training of new hires.
Attend on-going and specialized training courses for products or programs, as deemed appropriate by Program Manager.
Provide reports and complete other tasks assigned by Program Manager, as needed

Experience

A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset
Fluency in English and French, verbal and written
Highly organized with strong attention to detail
Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint)
Experience working in a call centre environment an asset
Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
Experience in the medical and/or pharmaceutical field(s) and medical terminology an asset
Able to work any 8-hour shift (between 8:00AM- 8:00PM)
Minimum University Degree in a related field or equivalent

Skills And Knowledge

A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset
Fluency in English and French, verbal and written
Highly organized with strong attention to detail
Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint)
Experience working in a call centre environment an asset
Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
Experience in the medical and/or pharmaceutical field(s) and medical terminology an asset
Able to work any 8-hour shift (between 8:00AM- 8:00PM)
Minimum University Degree in a related field or equivalent

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$43,400 CAD - 67,980 CAD

This posting is intended to fill an existing vacancy for our Bilingual Caseworker Support Associate role.

Affiliated Companies

Affiliated Companies: Innomar Strategies

Apply on LinkedIn About employer

More about this job

Responsibilities

Review, interpret, and enter patient and medical documentation in program databases, ensuring accurate records and compliance with pharmacovigilance procedures. Track injection and infusion reports and appointments, follow up on missing information, coordinate with internal clients and field nurses, and support training and reporting tasks.

Requirements

Requires at least two years of customer service experience, fluency in written and spoken English and French, strong organizational and communication skills, and proficiency with Microsoft Office applications. A related university degree or equivalent is required; medical, pharmaceutical, insurance, call center, and medical terminology experience are assets.

Skills

English-French Fluency
Customer Service
Attention To Detail
Organization
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Data Entry
Medical Documentation Review
Pharmacovigilance
Medical Terminology
Written Communication
Verbal Communication
Time Management
Multitasking

Benefits

Medical, Dental, and Vision Care
Backup Dependent Care
Adoption Assistance
Infertility Coverage
Family-Building Support
Behavioral Health Solutions
Paid Parental Leave
Paid Caregiver Leave
Training Programs
Professional Development Resources
Mentorship Programs
Employee Resource Groups
Volunteer Activities

Visa sponsorship

Not detected in the job text

Keywords

Patient Support
Provider Support
Pharmaceutical Services
Innomar Strategies
Patient Documentation
Insurance Information
Enrollment Forms
Prescriptions
Database Management
Data Entry
Pharmacovigilance
Adverse Events
Product Complaints
Medical Information
Medical Directives
Consult Notes
Test Results
Injection Reports
Infusion Reports
Patient Assistance Programs
Drug Safety Programs
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Call Center
Medical Terminology
Customer Service
English-French Bilingual

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Work requirements

Jobs in Canada