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Added 2 hours ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Shelburne, ON
- Full-time
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new…
Added 2 hours ago
OP
Associate, Marketing & Communications
Oxford Properties Group
Toronto, ON
- Full-time
Our flexible hybrid work guideline requires teams to come to the office a minimum of 4 days per week
Added 2 hours ago
WC
Senior Manager, Specialty Compliance and Ethics - Health Privacy
Walmart Canada
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 2 hours ago
Associate Manager, New Concepts (Product Development)
HelloFresh
Toronto, ON
This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week
Added 3 hours ago
SD
Pharmacy Relief, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Part-time
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new…
Added 3 hours ago
W
Senior Manager, Specialty Compliance and Ethics - Health Privacy
Walmart
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 3 hours ago
L
Étudiant(e) en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
LinkedIn
Quebec, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 hours ago
P
Assistant Store Manager - Customer Experience
PetSmart
Grande Prairie, AB
- Full-time
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team events, labor management, training,…
Added 4 hours ago
C
Bilingual Caseworker Support Associate
Cencora
AB · Edmonton, AB
- Full-time
A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset
Added 4 hours ago
SD
Beauty Manager, Salaried Part Time Day
Shoppers Drug Mart
Brampton, ON
- Part-time
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new…
Added 4 hours ago
SD
Pharmacy Relief, Hourly Part Time Day
Shoppers Drug Mart
Dauphin, MB
- Part-time
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new…
Added 4 hours ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
Dauphin, MB
- Full-time
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new…
Added 5 hours ago
A
Seasonal Sales Associate
Ardene
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
The Seasonal Sales Associate provides outstanding customer service, merchandises, generates and processes sales as well as maintains the store’s cleanliness and appearance.
Added 6 hours ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Edmonton, AB
The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is…
Added 6 hours ago
SD
Front Store Manager, Salaried Full Time Day Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Full-time
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new…
Added 6 hours ago
PQ
Private Client Associate
Prime Quadrant
Toronto, ON
- Full-time
We are seeking a driven person to join our growing team as a Private Client Associate. In this role, the successful candidate will provide a wide range of supporting functions to a Senior…
Added 7 hours ago
CS
Seasonal Sales Associate
Columbia Sportswear Company
Hope, BC · The Blue Mountains, ON · Blue Mountain Village
- Part-time
…floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create memorable customer experiences while…
Added 7 hours ago
SD
Étudiant(e) en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Quebec, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 hours ago
SD
Beauty Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new…
Added 7 hours ago
SD
Administrateur de magasin temps partiel jour Embauche feu vert
Shoppers Drug Mart
Alma, QC
- Part-time
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new…
Added 7 hours ago
Retail Sales Associate, Maje, Vancouver, Pacific Centre
SMCP NORTH AMERICA (US, CANADA)
Vancouver, BC
As a Sales Associate, you’ll be at the heart of delivering an exceptional client experience, making every shopping moment memorable. You’ll build strong relationships with customers, curate…
Added 7 hours ago
Retail Sales Associate, Maje, Vancouver, British Columbia
SMCP NORTH AMERICA (US, CANADA)
Vancouver, BC
As a Sales Associate, you’ll be at the heart of delivering an exceptional client experience, making every shopping moment memorable. You’ll build strong relationships with customers, curate…
Added 8 hours ago
SD
Director, Central Assist Operations
Shoppers Drug Mart
Mississauga, ON
- $128,000 to $176,000 CAD / year
- Full-time
At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new…
Added 9 hours ago
IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
Support and guide Associate Business Readiness Leads on analysis, readiness activities, and stakeholder engagement.
Added 9 hours ago
IF
Business Readiness Analyst
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
Support and guide Associate Business Readiness Leads on analysis, readiness activities, and stakeholder engagement.

Cencora

Bilingual Caseworker Support Associate

AB, Canada
Edmonton, AB, Canada

$43,400 CAD - 67,980 CAD · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $43,400 CAD - 67,980 CAD
Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

Sort and review incoming patient information/documentation in database(s); documentation types include the following, but are not limited to: insurance information, enrollment forms, prescriptions, etc.
Review patient information in database and ensure accurate documentation as per client needs, as well as data entry of pertinent information received (e.g. test results, prescriptions).
Information management and pharmacovigilance: Recognize and report adverse and other reportable events received alone or in combination with a product complaint or medical information question in compliance with SOP/protocol; document activities in program specific database.
Interpret documentation received from physicians’ offices, clinics, etc. (e.g. medical directives, consult notes, test results).
Attach post-injection/infusion reports to patient database(s) to ensure proper documentation for patient assistance and drug safety program needs.
Review post-injection/infusion reports and identifying and reporting all adverse events indicated.
Faxing post-injection/infusion reports to physicians’ offices, as required.
Updating patients’ files in respective database(s) to indicate patients’ next injection/infusion appointment dates.
Following-up with field nurses for missing and/or incomplete post-injection/infusion reports, as required.
Work directly with internal clients to request additional information or clarification, as necessary.
Assist in team-specific training of new hires.
Attend on-going and specialized training courses for products or programs, as deemed appropriate by Program Manager.
Provide reports and complete other tasks assigned by Program Manager, as needed

Experience

A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset
Fluency in English and French, verbal and written
Highly organized with strong attention to detail
Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint)
Experience working in a call centre environment an asset
Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
Experience in the medical and/or pharmaceutical field(s) and medical terminology an asset
Able to work any 8-hour shift (between 8:00AM- 8:00PM)
Minimum University Degree in a related field or equivalent

Skills And Knowledge

A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset
Fluency in English and French, verbal and written
Highly organized with strong attention to detail
Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint)
Experience working in a call centre environment an asset
Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
Experience in the medical and/or pharmaceutical field(s) and medical terminology an asset
Able to work any 8-hour shift (between 8:00AM- 8:00PM)
Minimum University Degree in a related field or equivalent

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$43,400 CAD - 67,980 CAD

This posting is intended to fill an existing vacancy for our Bilingual Caseworker Support Associate role.

Affiliated Companies

Affiliated Companies: Innomar Strategies

Apply on LinkedIn About employer

More about this job

Responsibilities

Review, interpret, and enter patient and medical documentation in program databases, ensuring accurate records and compliance with pharmacovigilance procedures. Track injection and infusion reports and appointments, follow up on missing information, coordinate with internal clients and field nurses, and support training and reporting tasks.

Requirements

Requires at least two years of customer service experience, fluency in written and spoken English and French, strong organizational and communication skills, and proficiency with Microsoft Office applications. A related university degree or equivalent is required; medical, pharmaceutical, insurance, call center, and medical terminology experience are assets.

Skills

English-French Fluency
Customer Service
Attention To Detail
Organization
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Data Entry
Medical Documentation Review
Pharmacovigilance
Medical Terminology
Written Communication
Verbal Communication
Time Management
Multitasking

Benefits

Medical, Dental, and Vision Care
Backup Dependent Care
Adoption Assistance
Infertility Coverage
Family-Building Support
Behavioral Health Solutions
Paid Parental Leave
Paid Caregiver Leave
Training Programs
Professional Development Resources
Mentorship Programs
Employee Resource Groups
Volunteer Activities

Visa sponsorship

Not detected in the job text

Keywords

Patient Support
Provider Support
Pharmaceutical Services
Innomar Strategies
Patient Documentation
Insurance Information
Enrollment Forms
Prescriptions
Database Management
Data Entry
Pharmacovigilance
Adverse Events
Product Complaints
Medical Information
Medical Directives
Consult Notes
Test Results
Injection Reports
Infusion Reports
Patient Assistance Programs
Drug Safety Programs
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Call Center
Medical Terminology
Customer Service
English-French Bilingual

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Work requirements

Jobs in Canada