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Cencora

Bilingual Nurse Case Manager

QC, Canada

Apply on careers.cencora.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 19, 2026

Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph;
Assist patients and caregivers in conducting assessments related to Patient Support services;
Act as a liaison between patients, families and health care providers related to medication access.
Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
Offer continuous support on disease states or product-related questions to ensure patient adherence;
Refer the patient to their healthcare providers for clinical questions beyond program materials;
Document patient information and interactions within the electronic patient record;
Conduct ongoing file review and updates to reflect patient journey;
Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options;
Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;
Participate in specialized training sessions for specific therapies provided by the pharmaceutical team;
Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed ;
Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution;
Maintain clear communication with the manager, team and the client regarding the management of patient cases;
Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes;
Report Adverse Events / Severe Adverse Events following program procedures;
The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.

Education:

A Diploma in health care or a related field, with a preference for Bachelor’s degree
Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.
Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields;
Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry;
Fluency in French and/or English may be required depending on program and geographic location.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Apply on careers.cencora.com About employer

More about this job

Responsibilities

The Nurse Case Manager at Cencora will support patients and caregivers, answer questions about therapies and program services, and coordinate treatment with providers and pharmacies. They will also document patient records, track cases and report adverse events.

Requirements

Candidates need an active nursing licence (RN or RPN/LPN) and two to five years of healthcare, pharmaceutical, insurance or related experience. A diploma in health care is required, a bachelor's degree is preferred, and French and/or English fluency may be required.

Skills

Patient case management
Medication access support
Adverse event reporting
Patient follow-up
Therapy discontinuation monitoring
Reimbursement and funding coordination
Clinical assessment
Patient and caregiver education
Care coordination with pharmacies and infusion clinics
KPI tracking
Training new staff
Protocol and process feedback
Bilingual communication (French and English)
Nursing practice

Benefits

Medical, dental and vision care
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Backup dependent care
Adoption assistance
Infertility coverage
Training and professional development
Mentorship programs

Keywords

Nurse Case Manager
case management
registered nurse
RN
RPN
LPN
patient support
medication access
adverse event reporting
electronic patient record
pharmaceutical
bio-pharmaceutical
patient adherence
reimbursement
infused therapies
bilingual
French
English
health care
Innomar Strategies

Seniority

Mid level

Perks

Parental leave
Paid training

Licences and certifications

Tools

electronic patient record

Languages

English
French

Fields of study

health care

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Work requirements

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