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Added 14 hours ago
C
Team Lead, Service Billing Project Accountant
Cencora
ON
- Full-time
Support new program launches, closures, transitions and cross-functional initiatives from a Finance and billing perspective.
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Caseworker
Cencora
AB · BC
- Full-time
This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 14 hours ago
C
Caseworker
Cencora
AB
- Full-time
Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
Added 14 hours ago
C
Caseworker
Cencora
BC
- Full-time
Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
Added 14 hours ago
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Nurse Case Manager
Cencora
ON
- Full-time
Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and…
Added 14 hours ago
C
Bilingual Nurse Case Manager
Cencora
QC
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 14 hours ago
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Bilingual Caseworker
Cencora
QC
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 14 hours ago
C
Nurse Case Manager
Cencora
ON
- Full-time
This role is in support of Cencora's patient and provider support and pharma
Added 14 hours ago
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Nurse Case Manager
Cencora
AB · Victoria, BC
- Full-time
This role is in support of Cencora's patient and provider support and pharma
Added 14 hours ago
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Caseworker - Bilingual - French
Cencora
ON
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 14 hours ago
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Caseworker - Bilingual - French
Cencora
Edmonton, AB · Québec, QC
- Full-time
This role is in support of Cencora's patient and provider support and pharma
Added 14 hours ago
C
Case Worker
Cencora
ON
- Full-time
This role is in support of Cencora's patient and provider support and pharma
Added 14 hours ago
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Field & Infusion Nurse (RN - Casual hours)
Cencora
Prince Albert, SK
- Part-time
…position offers healthcare providers with continuous education and support with regards to the diseases and therapies they are managing Individuals must be able to adapt to a fast paced and…
Added 14 hours ago
C
Field & Infusion Nurse (RPN/LPN)
Cencora
ON
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 14 hours ago
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Material Handling Equipment (MHE)/Forklift Lead
Lineage Logistics
Lachine, QC · Saint-Laurent, QC
- Full-time
Help build and lead a new internal MHE maintenance program.
Added 14 hours ago
VA
Registered Veterinary Technologist, Calgary North Animal Hospital
VCA Animal Hospitals
Calgary, AB
- Full-time
Completion of a Veterinary Technologist/Animal Health Technologist program (RVT eligible or registered)
Added 14 hours ago
VA
Team Lead Veterinary Technician, Emergency, Central Victoria Veterinary Hospital
VCA Animal Hospitals
Victoria, BC
- $36 to $42 CAD / hour
- Full-time
Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical…
Added 14 hours ago
VA
Veterinary Technician, ER, Vancouver Animal Emergency and Referral Centre
VCA Animal Hospitals
Vancouver, BC
- $28 to $38 CAD / hour
- Full-time
Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical…
Added 14 hours ago
VA
Registered Veterinary Technician, ER/ICU , 404 Veterinary Emergency and Referral Hospital
VCA Animal Hospitals
Newmarket, ON
- $20 to $38 CAD / hour
- Full-time
Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical…
Added 14 hours ago
VA
Veterinary Technician, Jackson Creek Animal Hospital
VCA Animal Hospitals
Peterborough, ON
- $19 to $38 CAD / hour
- Full-time
Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical…
Added 14 hours ago
VA
Veterinary Technician, Emergency (Casual) - 404 Veterinary Emergency and Referral Hospital
VCA Animal Hospitals
Newmarket, ON
- $28 to $38 CAD / hour
- Part-time
Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical…
Added 14 hours ago
VA
Veterinarian, DVM, Medical Director, Secord Animal Hospital
VCA Animal Hospitals
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical…
Added 14 hours ago
Pharmacy Assistant II - PT
Sobeys
Saint John, NB
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 14 hours ago
Pharmacy Manager
Lawtons
Dartmouth, NS
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 14 hours ago
PAM/charcuterie à la carte - Cuisinier
Sobeys
Montréal, QC
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…

Cencora

Case Worker

ON, Canada

$41,800 CAD - 64,350 CAD · Full-time

Apply on careers.cencora.com About employer

Applications open in a new tab.

Job details

Pay: $41,800 CAD - 64,350 CAD
Job type: Full-time
Posting language: English
Posted: Nov 8, 2026

Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

The management of the assigned projects and/or cases. Adherence to the general company processes
Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
All patient programs are based on casework methods and include a significant number of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time

Education:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.

Work Experience:

A minimum of one (1) year experience in customer service
Experience in the medical and pharmaceutical field is an asset.
Ability to multitask
Attention to detail
Strong problem solving skills

Skills and Knowledge:

Bilingual (French/English) an asset (required for some positions)
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with both bilingual (French) and unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$41,800 CAD - 64,350 CADRECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Apply on careers.cencora.com About employer

More about this job

Responsibilities

The Case Worker at Cencora will manage patient cases, make many outbound calls for patient and provider support, and follow case-management protocols. They will document each activity in a program database and help train new caseworkers.

Requirements

Candidates need at least one year of customer service experience and a two-year associate's degree or equivalent experience. Strong organization, problem-solving, communication and Microsoft Office skills are required, and French bilingualism is an asset.

Skills

Case management
Telephone support
Outbound calling
Adverse event reporting
Clinical monitoring
Data collection
Database documentation
Pharmaceutical distribution knowledge
Market research
Customer service
Problem solving
Attention to detail
Multitasking
Written and oral communication
Organization
Deadline management
Presentation skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Bilingual French and English
Analytical and mathematical skills
Interpersonal skills
Caseworker training

Benefits

Medical, dental and vision care
Paid parental leave
Paid caregiver leave
Backup dependent care
Infertility coverage
Behavioral health solutions
Training and professional development
Mentorship programs

Keywords

case management
patient support
pharmaceutical
call centre
telephone support
adverse event reporting
patient follow-up
market research
healthcare
customer service
Microsoft Word
Microsoft Excel
PowerPoint
bilingual French English
database documentation
compliance programs

Seniority

Entry level

Perks

Parental leave
Paid training

Tools

Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Languages

English
French

Fields of study

business administration
accountancy
sales
marketing
computer sciences

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Work requirements

Jobs in Canada