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Added 1 day ago
BC
Graduate Program 2027 - Consumer and Small Business (Marketing)
Bell Canada
Mississauga, ON
- Full-time
You are aligned with working in-person at a Toronto based Bell office location a minimum of 3 days per week · For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 1 day ago
BC
2027 Graduate Program - Networks
Bell Canada
Mississauga, ON · Montréal, QC
- Full-time
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 1 day ago
Pharmacy Assistant II - PT
Lawtons
Musquodoboit Harbour, NS
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 day ago
Meat & Seafood - Clerk Meat
Sobeys
Montague, PE
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
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Pharmacist - FT
Lawtons
Charlottetown, PE
Access to Virtual Health Care and an Employee and Family Assistance Program for personalized support.
Added 1 day ago
Prepared Foods - Clerk Deli
Sobeys
Dartmouth, NS
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 day ago
Pharmacist - FT
Safeway
Thompson, MB
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 day ago
Pharmacist Regional Relief - FT
Sobeys
Ottawa, ON
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 day ago
PAM/charcuterie à la carte - Commis, prêt-à-manger
Sobeys
Montréal, QC
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 day ago
Front End - Cashier
Lawtons
Halifax, NS
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
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Front End - Cashier
FreshCo / FreshCo Chalo
Halifax, NS
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 day ago
In Store Bakery - Baker
Sobeys
Halifax, NS
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 day ago
In Store Bakery - Baker
Lawtons
Halifax, NS
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 day ago
In Store Bakery - Baker
FreshCo / FreshCo Chalo
Halifax, NS
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 day ago
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Bilingual Administration & Co-Pay Assistant/Assistant(e) Administratif(ve) et de Co-Paiements - Bilingue - 6-Month Contract
Cencora
QC
- Full-time
Candidate must have strong communication and interpersonal skills
Added 1 day ago
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Team Lead, Service Billing Project Accountant
Cencora
ON
- Full-time
Support new program launches, closures, transitions and cross-functional initiatives from a Finance and billing perspective.
Added 1 day ago
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Caseworker
Cencora
AB · BC
- Full-time
This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 1 day ago
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Caseworker
Cencora
AB
- Full-time
Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
Added 1 day ago
C
Caseworker
Cencora
BC
- Full-time
Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
Added 1 day ago
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Nurse Case Manager
Cencora
ON
- Full-time
Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and…
Added 1 day ago
C
Bilingual Nurse Case Manager
Cencora
QC
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 1 day ago
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Bilingual Caseworker
Cencora
QC
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 1 day ago
C
Nurse Case Manager
Cencora
ON
- Full-time
This role is in support of Cencora's patient and provider support and pharma
Added 1 day ago
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Nurse Case Manager
Cencora
AB · Victoria, BC
- Full-time
This role is in support of Cencora's patient and provider support and pharma
Added 1 day ago
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Caseworker - Bilingual - French
Cencora
ON
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Cencora

Caseworker

BC, Canada

$42,200 - 65,010 CAD · Full-time

Apply on careers.cencora.com About employer

Applications open in a new tab.

Job details

Pay: $42,200 - 65,010 CAD
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

The management of the assigned projects and/or cases.
Adherence to the general company processes
Telephone support:
- Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
- funding and access issues, including private, public and special access programs;
- compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
All patient programs are based on casework methods and include a significant amount of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$42,200 - 65,010 CAD

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Apply on careers.cencora.com About employer

More about this job

Responsibilities

The Caseworker at Cencora will manage assigned cases, make many outbound calls to patients and healthcare professionals, and provide telephone support on funding and compliance. They will also record every activity and report adverse events.

Requirements

Cencora needs candidates with a two-year diploma or equivalent experience, at least one year in customer service, and strong organization, problem-solving and Microsoft Office skills. Medical or pharmaceutical experience and French bilingualism are assets.

Skills

Case management
Telephone support
Outbound calling
Adverse event reporting
Clinical monitoring
Patient follow-up
Data collection
Database documentation
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Problem solving
Attention to detail
Multitasking
Customer service
Written and oral communication
Analytical skills
Interpersonal skills
Organizational skills
Bilingual French and English
Pharmaceutical industry knowledge
Market research
Training new staff

Benefits

Medical, dental and vision care
Paid parental leave
Paid caregiver leave
Behavioral health solutions
Infertility coverage
Adoption assistance
Backup dependent care
Training and professional development
Mentorship programs

Keywords

Caseworker
case management
patient support
customer service
telephone support
adverse event reporting
pharmaceutical
healthcare
compliance
patient access
funding support
Microsoft Word
Microsoft Excel
Outlook
PowerPoint
call centre
market research
pharmaceutical distribution

Seniority

Entry level

Perks

Parental leave
Paid training

Tools

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
automated warehouse operating system

Languages

English
French

Fields of study

business administration
accountancy
sales
marketing
computer sciences

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Work requirements

Jobs in Canada