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Added 1 month ago
Operations - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Bonnyville, AB
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Operations - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Sydney, NS
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Operations - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Dauphin, MB
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Operations - General Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Hanwell, NB
You run a tight ship. And you'll need every bit of that fire as a Restaurant General Manager. From complete customer satisfaction to managing your team, running the operations of the…
Added 1 month ago
KFC - Assistant General Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Antigonish, NS
To effectively manage the operations of a restaurant when on duty. This includes but is not limited to people management, customer satisfaction, administration and the efficient and…
Added 1 month ago
Burger King - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Saint John, NB
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Burger King - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Dartmouth, NS
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Burger King - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Lower Sackville, NS
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Burger King - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Halifax, NS
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Burger King - Assistant General Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Fredericton, NB
Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee…
Added 1 month ago
Burger King - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
St. Stephen, NB
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Pizza Hut - Restaurant General Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Woodstock, NB
The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant and ensuring compliance with company standards in all areas of operation.…
Added 1 month ago
Burger King - Assistant General Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Grand Falls, NB
Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee…
Added 1 month ago
Burger King - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Fredericton, NB
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Burger King - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Grand Falls, NB
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Burger King - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Bathurst, NB
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Burger King - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Waterville, NB
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Burger King - Shift Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Sackville, NB
The Shift Manager is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. Shift Managers supports the…
Added 1 month ago
Burger King - Assistant General Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Bathurst, NB
Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee…
Added 1 month ago
Burger King - Assistant General Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Waterville, NB
Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee…
Added 1 month ago
Burger King - Assistant General Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Sackville, NB
Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee…
Added 1 month ago
Burger King - Assistant General Manager
FMI - Pizza Hut, KFC/ PFK, Taco Bell, Burger King and Panera Bread
Waterville, NB
Manages financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee…
Added 1 month ago
Home Décor & Garden Supply Sales Supervisor - Toronto
Sheridan Nurseries Limited
Toronto, ON
Must have completed high school and be legally eligible to work in Canada
Added 1 month ago
Business Development Director
Citron Hygiene
Markham, ON · Toronto, ON
Must hold a valid Driving Licence and travel locally to attend meetings
Added 1 month ago
Inside Sales Representative
Kenroc Building Materials
Saskatoon, SK
The Inside Sales Representative is responsible for maintaining sales and for proactively looking for opportunities to increase our sales/customer base, while demonstrating the ability to…

Cencora

Caseworker

AB, Canada
BC, Canada

$45,900 CAD - 71,940 CAD

Apply on careers.cencora.com About employer

Applications open in a new tab.

Job details

Pay: $45,900 CAD - 71,940 CAD
Posting language: English
Posted: Nov 9, 2026

Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

The management of the assigned projects and/or cases.
Adherence to the general company processes
Telephone support:
- Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
- funding and access issues, including private, public and special access programs;
- compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
All patient programs are based on casework methods and include a significant amount of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time

Education:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook

Skills and Knowledge:

Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$45,900 CAD - 71,940 CAD

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Apply on careers.cencora.com About employer

More about this job

Responsibilities

The Caseworker at Cencora will manage assigned patient cases and phone support lines covering funding, access and compliance questions. They will follow up with patients, document every activity in a program database, and report adverse events.

Requirements

Candidates need a two-year college diploma or equivalent experience, at least one year in customer service, and strong problem-solving and multitasking skills. Working knowledge of Word, Excel and Outlook is required, and medical or pharmaceutical experience is an asset.

Skills

Case management
Call-centre operations
Outbound calling
Adverse event reporting
Patient follow-up
Compliance programs
Database documentation
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Problem solving
Multitasking
Attention to detail
Customer service
Interpersonal skills
Presentation skills
Written and oral communication
Pharmaceutical distribution knowledge
Automated warehouse operating system
Analytical and mathematical skills
Training new staff

Benefits

Medical, dental and vision care
Paid parental leave
Backup dependent care
Behavioral health solutions
Training and professional development
Mentorship programs

Keywords

Caseworker
patient support
provider support
case management
call centre
pharmaceutical commercialization
Innomar Strategies
Cencora
adverse event reporting
patient follow-up
market research
customer service
Microsoft Word
Microsoft Excel
Outlook
PowerPoint
pharmaceutical distribution
bilingual French English

Seniority

Entry level

Perks

Parental leave
Paid training

Tools

Microsoft Word
Microsoft Excel
Outlook
PowerPoint
automated warehouse operating system

Languages

English

Fields of study

business administration
accountancy
sales
marketing
computer sciences

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Work requirements

Jobs in Canada