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Added 2 days ago
V
Bilingual Customer Care Representative
Victaulic
Montreal, QC · Quebec, QC
- Full-time
Titre du poste : Représentant du service à la clientèle
Added 5 days ago
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Client Service Representative - Group Benefits
Myriad Group Consultants (Groupe Myriad)
Montreal, QC
- Full-time
Client Service Representative - Group Benefits | Bilingual (English & French) | Québec
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Représentant(e) Bilingue, Centre de contact, Services bancaires canadiens, Cartes de Credit
TD
Montreal, QC
- Full-time
…issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer…
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Technical Support Analyst - French speaking
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- Full-time
Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in…
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Agent du Service a la clientele / Service BDC
AutoCanada Inc.
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À titre de représentant(e) BDC au service après-vente au sein de notre concession en pleine effervescence, vous serez souvent le premier point de contact pour notre clientèle et jouerez un…
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Représentant(e) aux ventes internes
GFL Environmental Inc.
Laval, QC
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Minimum de 2 ans d'expérience combinée en vente interne, service à la clientèle B2B ou centre de contact;
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
SK · Saskatchewan, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
AB · Alberta, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
BC · British Columbia, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
YT · Yukon Territory, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
Quebec, QC
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
NB · New Brunswick, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
NS · Nova Scotia, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
Charlottetown, PE
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
ON · Ontario, Canada
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 9 days ago
C
Caseworker/ Gestionnaire de cas bilingue
Cencora
Winnipeg, MB
- Full-time
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Added 12 days ago
T
Représentant(e) Bilingue, Service Aux Clients / Bilingual Client Service Representative
TEKsystems
Montreal, QC
- $25 CAD / hour
- Contract
À titre de représentant(e) du service à la clientèle, vous serez le premier point de contact pour les clients et offrirez une expérience de service professionnelle et positive par…
Added 13 days ago
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Représentant Du Service à La Clientèle
TEKsystems
Winnipeg, MB
- $24 to $25 CAD / hour
- Contract
Expérience dans un centre dappel ou en service à la clientèle.
Added 14 days ago
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Regional Sales Manager- Municipal- South Central Ontario
Federal Signal Corporation
Toronto, ON
- Full-time
Collaborate closely with internal teams (Sales, Parts, Service) to support technical requirements and post-sale customer needs
Added 15 days ago
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Représentant Du Service à La Clientèle
Frontline Consulting Services (FCS) Inc
Winnipeg, MB
- Contract
Expérience dans un centre dappel ou en service à la clientèle.
Added 15 days ago
FC
Représentant Du Service à La Clientèle
Frontline Consulting Services (FCS) Inc
Montreal, QC
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Expérience dans un centre dappel ou en service à la clientèle.
Added 15 days ago
FC
Représentant Du Service à La Clientèle
Frontline Consulting Services (FCS) Inc
Mississauga, ON
- Contract
Expérience dans un centre dappel ou en service à la clientèle.
Added 15 days ago
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Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergreen
Enbridge
Gatineau, QC
- Full-time
Chez Gazifère, nos abonnés sont au cœur de nos décisions et nous cherchons continuellement à améliorer notre expérience client. En tant que représentant au service à la clientèle III, vous…
Added 16 days ago
QM
Représentant junior du service à la clientèle - jusqu'à 50 k$ / Junior Customer Service Rep
Quantum Management Services Ltd.
Laval, QC
- $48,000 to $50,000 CAD / year
- Full-time
Notre client est à la recherche d'un(e) représentant(e) junior au service à la clientèle pour rejoindre une équipe dynamique où la satisfaction de la clientèle et le développement…
Added 16 days ago
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Représentant(e) en service à la clientèle / Customer Service Representative
Quantum Management Services Ltd.
Laval, QC
- $52,000 to $55,000 CAD / year
- Full-time
Notre client est à la recherche d'un(e) représentant(e) en service à la clientèle pour rejoindre une équipe dynamique où la satisfaction de la clientèle, la collaboration et le…

Cencora

Caseworker/ Gestionnaire de cas bilingue

ON, Canada
Ontario, Canada, Canada

$45,900 CAD - 71,940 CAD · Full-time

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Job details

Pay: $45,900 CAD - 71,940 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: Normalement, une expérience connexe de 1 à 3 ans dans un rôle similaire ou dans un rôle d’administration des RH ou de service à la clientèle est requise.
Posting language: English · French
Posted: Oct 14, 2026

Original job description

English section of this bilingual listing.

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

The management of the assigned projects and/or cases.
Adherence to the general company processes
Telephone support:
- Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
- funding and access issues, including private, public and special access programs;
- compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
All patient programs are based on casework methods and include a significant amount of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time

Education

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.

A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook

Skills And Knowledge

Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$45,900 CAD - 71,940 CAD

Affiliated Companies

Affiliated Companies: Innomar Strategies

Read the full bilingual original

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies.

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsabilités

Fournir un premier point de contact pour les appels, les courriels et les demandes des clients (c.-à-d. associés, gestionnaires, candidats, personnes à charge) afin de répondre aux questions, de résoudre les problèmes et de répondre aux demandes liées aux vastes processus et systèmes des RH.
Enregistrer les questions et les demandes, communiquer les résolutions et mettre à jour les dossiers à l’aide d’outils de gestion des cas.
Assurer le suivi des clients et effectuer des recherches supplémentaires si nécessaire.
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Fournir des réponses précises, cohérentes et opportunes aux demandes relatives aux processus, aux systèmes et aux politiques des RH qui sont considérées comme des demandes courantes et qui nécessitent des recherches limitées.
Effectuer le traitement administratif de base et l’approbation des transactions, la saisie des données et la vérification des documents requis.
Renseigner les associés sur les pratiques et les outils de l’entreprise (c.-à-d. Intranet, ESS, MSS) pour les encourager à résoudre eux-mêmes leurs questions en utilisant l’ESS (Libre Service pour les associés) et le MSS (Libre Service pour les gestionnaires).
Transférer les cas complexes nécessitant une interprétation au spécialiste de niveau 2 approprié ou, si nécessaire, au représentant du COE de niveau 3.
Fournir un soutien documentaire en gérant les formulaires entrants et sortants, les informations, etc.; effectuer la numérisation de documents.
Travailler à développer une compréhension approfondie des besoins des clients.
Identifier et résoudre les problèmes des clients et anticiper leurs éventuels besoins en expliquant/suggérant/fournissant des renseignements supplémentaires que le client doit connaître afin d’accomplir ses tâches avec succès.
Satisfaire aux principales mesures de rendement comme la résolution des appels, la vitesse moyenne de réponse, la réponse aux dossiers, la qualité des dossiers et des appels.
Effectuer diverses tâches/projets pour les RH selon les tâches assignées.

Responsibilities

The management of the assigned projects and/or cases.
Adherence to the general company processes
Telephone support:
- Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
- funding and access issues, including private, public and special access programs;
- compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
All patient programs are based on casework methods and include a significant amount of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time

Une formation générale dans des domaines comme l’administration des affaires, la comptabilité, les ventes, le marketing, l’informatique ou des domaines similaires, généralement acquise au terme d’un programme de quatre ans avec obtention d’un baccalauréat ou d’une combinaison équivalente d’expérience et de formation. Normalement, une expérience connexe de 1 à 3 ans dans un rôle similaire ou dans un rôle d’administration des RH ou de service à la clientèle est requise.

Education

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.

A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook

Compétences Et Connaissances

Capacité de communiquer efficacement à la fois oralement et par écrit
Bilingue en anglais et en français canadien
Sens aigu de l’organisation; souci du détail
Capacité à établir et à gérer des budgets et des dépenses
Excellentes aptitudes en relations interpersonnelles
Excellentes compétences en matière de leadership
Excellentes compétences en matière de présentation
Excellentes capacités de négociations
Connaissance approfondie des politiques et procédures d’ABC
Excellentes compétences informatiques afin de pouvoir utiliser efficacement les systèmes et programmes de l’entreprise; connaissance de Microsoft Word, Excel et PowerPoint.

Skills And Knowledge

Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$45,900 CAD - 71,940 CAD

Affiliated Companies

Affiliated Companies: Innomar Strategies

Apply About employer

More about this job

Responsibilities

Manage assigned patient-support cases and projects, provide telephone assistance to patients and healthcare professionals, and document interactions in program databases. Follow case-management protocols, monitor patient compliance and therapy disruptions, report adverse events, and coordinate with healthcare providers and colleagues.

Requirements

Requires a two-year associate degree or equivalent education and experience, with at least one year of customer-service experience; experience in the medical or pharmaceutical field is an asset. Candidates should be bilingual in English and Canadian French, able to multitask and solve problems, detail-oriented, and familiar with Microsoft Word, Excel, and Outlook.

Skills

Bilingual Communication in English and Canadian French
Customer Service
Case Management
Problem-Solving
Attention to Detail
Organization
Multitasking
Interpersonal Communication
Patient Support
Telephone Support
Data Collection
Documentation
Adverse Event Reporting
Microsoft Word
Microsoft Excel
Microsoft Outlook

Benefits

Medical Insurance
Dental Insurance
Vision Care
Backup Dependent Care
Adoption Assistance
Infertility Coverage
Family-Building Support
Behavioral Health Support
Paid Parental Leave
Paid Caregiver Leave
Training Programs
Professional Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Patient Support Programs
Case Management
Telephone Support
Pharmaceutical Services
Biotechnology
Healthcare Professionals
Funding and Access Programs
Compliance Programs
Clinical Monitoring
Patient Follow-Up
Data Collection
Therapy Disruption Monitoring
Adverse Event Reporting
Healthcare Provider Liaison
Market Research
Casework Methods
Program Databases
Call-Centre Programs
Customer Service
Bilingual English and Canadian French
Microsoft Word
Microsoft Excel
Microsoft Outlook
Human Resources Processes
Employee Self-Service
Manager Self-Service
Document Scanning
Case Escalation

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