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Added 2 days ago
TS
Caseworker
The Salvation Army in Canada
Brantford, ON
- Full-time
…agreement. For specific duties, responsibilities, and terms of employment, please refer to the collectively bargained job…
Added 2 days ago
TS
Caseworker
The Salvation Army Canada and Bermuda Territory
Brantford, ON
- Full-time
…agreement. For specific duties, responsibilities, and terms of employment, please refer to the collectively bargained job…
Added 2 days ago
TS
Program Service Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
Ensure Caseworker team develops and maintains client intervention/case management system including accurate, up to date, and complete documentation to Funders and Salvation Army standards
Added 3 days ago
TS
Program Service Manager
The Salvation Army Canada and Bermuda Territory
Toronto, ON · THHS - Maxwell Meighen Centre
- Full-time
Ensure Caseworker team develops and maintains client intervention/case management system including accurate, up to date, and complete documentation to Funders and Salvation Army standards
Added 4 days ago
Caseworker [Youth Housing] - #2026095
John Howard Society Of Saskatchewan
Regina, SK
Under the supervision of the Program Manager, or designate, the Caseworker will assist in case management, service delivery, supervision of participants, and the household operations.
Added 5 days ago
TJ
Justice Caseworker
The John Howard Society of PEI
Charlottetown, PE
- Full-time
The John Howard Society of Prince Edward Island is seeking a dedicated and compassionate Justice Caseworker to provide case management, advocacy, and transition support to individuals…
Added 5 days ago
TJ
Caseworker
The John Howard Society of PEI
Charlottetown, PE
- Full-time
The John Howard Society of Prince Edward Island (JHSPEI) is seeking qualified applicants for a Caseworker within its housing and homelessness support program. This role will provide case…
Added 5 days ago
Clerk II (Accounts Payable)
Region of Waterloo
Kitchener, ON
…child care providers; occasionally verifies information with Caseworker III (Home Child Care). Determines payment methods based on Home Child Care payment policies. Inputs all information…
Added 5 days ago
BB
Caseworker - Group Mentoring
Big Brothers Big Sisters of Peel York
ON · Regional Municipality of York, ON
- Full-time
Big Brothers Big Sisters of Peel York is seeking a passionate and dedicated Caseworker to join our dynamic team. In this role, the Caseworker is responsible for coordinating Community-Based…
Added 6 days ago
HC
Case Worker - TFT (#2026-496-CHS-319) EA
Hastings County
Belleville, ON
- Full-time
The County of Hastings is currently accepting applications for Temporary Full-time Caseworker at the County Administration Building at the Belleville location. The Primary function is to…
Added 6 days ago
ME
Employment Caseworker
META Employment Services
Whitby, ON
- Contract
The Employment Caseworker is responsible for providing individualized supports to help job seekers overcome barriers and achieve their employment goals. The incumbent provides employment…
Added 7 days ago
JH
Caseworker [SILP] - (Permanent, Full-time) #2026094
John Howard Society Of Saskatchewan
Prince Albert, SK
- Full-time
Under the supervision of the Program Manager, or designate, the Caseworker will assist in case management and connecting with participants in the community.
Added 10 days ago
TC
Full Time, Youth Residential Caseworker - Windsor Park
The Calgary John Howard Society
Calgary, AB
- Full-time
…addressing the root causes of crime through housing, education, employment programs and support so that individuals have alternatives to breaking the law. CJHS is committed to restorative…
Added 10 days ago
TC
Part Time, Youth Residential Caseworker - Windsor Park
The Calgary John Howard Society
Calgary, AB
- Part-time
…addressing the root causes of crime through housing, education, employment programs and support so that individuals have alternatives to breaking the law. CJHS is committed to restorative…
Added 10 days ago
JH
Caseworker [Youth Housing] - (Permanent, Full-Time) #2026093
John Howard Society Of Saskatchewan
Regina, SK
- Full-time
Under the supervision of the Program Manager, or designate, the Caseworker will assist in case management, service delivery, supervision of participants, and the household operations.
Added 11 days ago
JH
Caseworker [Poplar Place] - (Permanent, Part-time) #2026091
John Howard Society Of Saskatchewan
Moose Jaw, SK
- Part-time
Under the supervision of the Program Manager, or designate, the Caseworker will assist in case management, service delivery, supervision of participants, and the household operations.
Added 11 days ago
JH
Caseworker [Willow Lodge] - (Term, Part-Time) #2026092
John Howard Society Of Saskatchewan
Moose Jaw, SK
- Part-time
Under the supervision of the Program Manager, or designate, the Caseworker will provide safe support care for adults staying at the shelter. This is a nightshift position, as the shelter…
Added 11 days ago
Caseworker [Poplar Place] - (Casual) #2026090
John Howard Society Of Saskatchewan
Moose Jaw, SK
Under the supervision of the Program Manager, or designate, the Caseworker will assist in case management, service delivery, supervision of participants, and the household operations.
Added 12 days ago
TM
Wellness Advocate
The Mustard SEED Society
Edmonton, AB
- Full-time
In regard to clients who have a Caseworker, compliment the work of the Caseworkers by acting as a consultant and liaison for issues that require client access to external resources
Added 12 days ago
TS
Caseworker / Chaplain
The Salvation Army in Canada
Vancouver, BC
- Full-time
The Caseworker/Chaplain provides supervision and support for clients/residents as required by The Salvation Army and funding contract policies and procedures (and provides Christian based…
Added 12 days ago
CO
Caseworker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Screen for employability of clients; prepare participation agreements and case plans. Refer clients to appropriate employment/training resources. Determine and recommend deferrals.
Added 12 days ago
CO
Caseworker - Bilingual - English/French
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Screen for employability of clients; prepare participation agreements and case plans. Refer clients to appropriate employment/training resources. Determine and recommend deferrals.
Added 12 days ago
TS
Caseworker / Chaplain
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Belkin Communities of Hope - Belkin House
- Full-time
The Caseworker/Chaplain provides supervision and support for clients/residents as required by The Salvation Army and funding contract policies and procedures (and provides Christian based…
Added 12 days ago
JH
Caseworker [Youth Housing] Permanent, Full-Time - #2026089
John Howard Society Of Saskatchewan
Saskatoon, SK
- Full-time
Under the supervision of the Program Manager, or designate, the Caseworker will assist in case management and connecting with participants in the community.
Added 12 days ago
TM
Advocate
The Mustard SEED Society
Kamloops, BC
- Full-time
In regard to clients who have a Caseworker, compliment the work of the Caseworkers by acting as a consultant and liaison for issues that require client access to external resources

Cencora

Caseworker/ Gestionnaire de cas bilingue

NS, Canada
Nova Scotia, Canada, Canada

$45,900 CAD - 71,940 CAD · Full-time

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Job details

Pay: $45,900 CAD - 71,940 CAD
Job type: Full-time
Apply by: Nov 13, 2026
Experience: Normalement, une expérience connexe de 1 à 3 ans dans un rôle similaire ou dans un rôle d’administration des RH ou de service à la clientèle est requise.
Posting language: English · French
Posted: Oct 14, 2026

Original job description

English section of this bilingual listing.

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

The management of the assigned projects and/or cases.
Adherence to the general company processes
Telephone support:
- Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
- funding and access issues, including private, public and special access programs;
- compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
All patient programs are based on casework methods and include a significant amount of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time

Education

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.

A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook

Skills And Knowledge

Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$45,900 CAD - 71,940 CAD

Affiliated Companies

Affiliated Companies: Innomar Strategies

Read the full bilingual original

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies.

This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsabilités

Fournir un premier point de contact pour les appels, les courriels et les demandes des clients (c.-à-d. associés, gestionnaires, candidats, personnes à charge) afin de répondre aux questions, de résoudre les problèmes et de répondre aux demandes liées aux vastes processus et systèmes des RH.
Enregistrer les questions et les demandes, communiquer les résolutions et mettre à jour les dossiers à l’aide d’outils de gestion des cas.
Assurer le suivi des clients et effectuer des recherches supplémentaires si nécessaire.
Maintenir la communication avec le client jusqu’à ce que la demande soit résolue, notamment en l’informant de l’état d’avancement et de la résolution de sa demande.
Fournir des réponses précises, cohérentes et opportunes aux demandes relatives aux processus, aux systèmes et aux politiques des RH qui sont considérées comme des demandes courantes et qui nécessitent des recherches limitées.
Effectuer le traitement administratif de base et l’approbation des transactions, la saisie des données et la vérification des documents requis.
Renseigner les associés sur les pratiques et les outils de l’entreprise (c.-à-d. Intranet, ESS, MSS) pour les encourager à résoudre eux-mêmes leurs questions en utilisant l’ESS (Libre Service pour les associés) et le MSS (Libre Service pour les gestionnaires).
Transférer les cas complexes nécessitant une interprétation au spécialiste de niveau 2 approprié ou, si nécessaire, au représentant du COE de niveau 3.
Fournir un soutien documentaire en gérant les formulaires entrants et sortants, les informations, etc.; effectuer la numérisation de documents.
Travailler à développer une compréhension approfondie des besoins des clients.
Identifier et résoudre les problèmes des clients et anticiper leurs éventuels besoins en expliquant/suggérant/fournissant des renseignements supplémentaires que le client doit connaître afin d’accomplir ses tâches avec succès.
Satisfaire aux principales mesures de rendement comme la résolution des appels, la vitesse moyenne de réponse, la réponse aux dossiers, la qualité des dossiers et des appels.
Effectuer diverses tâches/projets pour les RH selon les tâches assignées.

Responsibilities

The management of the assigned projects and/or cases.
Adherence to the general company processes
Telephone support:
- Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
- funding and access issues, including private, public and special access programs;
- compliance programs
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
All patient programs are based on casework methods and include a significant amount of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time

Une formation générale dans des domaines comme l’administration des affaires, la comptabilité, les ventes, le marketing, l’informatique ou des domaines similaires, généralement acquise au terme d’un programme de quatre ans avec obtention d’un baccalauréat ou d’une combinaison équivalente d’expérience et de formation. Normalement, une expérience connexe de 1 à 3 ans dans un rôle similaire ou dans un rôle d’administration des RH ou de service à la clientèle est requise.

Education

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.

A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook

Compétences Et Connaissances

Capacité de communiquer efficacement à la fois oralement et par écrit
Bilingue en anglais et en français canadien
Sens aigu de l’organisation; souci du détail
Capacité à établir et à gérer des budgets et des dépenses
Excellentes aptitudes en relations interpersonnelles
Excellentes compétences en matière de leadership
Excellentes compétences en matière de présentation
Excellentes capacités de négociations
Connaissance approfondie des politiques et procédures d’ABC
Excellentes compétences informatiques afin de pouvoir utiliser efficacement les systèmes et programmes de l’entreprise; connaissance de Microsoft Word, Excel et PowerPoint.

Skills And Knowledge

Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$45,900 CAD - 71,940 CAD

Affiliated Companies

Affiliated Companies: Innomar Strategies

Apply About employer

More about this job

Responsibilities

Manage patient and provider support cases, including telephone assistance, follow-up, documentation, compliance monitoring, and reporting adverse events. Record case activities, resolve routine inquiries, escalate complex issues, support program administration, and contribute to training and process feedback.

Requirements

Requires a two-year associate degree or equivalent education and experience, with at least one year of customer service experience; related casework or HR administration experience is also cited. Canadian French and English bilingualism, strong organization and problem-solving skills, attention to detail, and working knowledge of Microsoft Office are expected or valued; medical or pharmaceutical experience is an asset.

Skills

Bilingual Communication
Customer Service
Case Management
Problem-Solving
Attention to Detail
Organization
Multitasking
Written and Verbal Communication
Interpersonal Skills
Data Entry
Document Management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Patient Follow-Up
Adverse Event Reporting

Benefits

Medical Insurance
Dental Insurance
Vision Care
Backup Dependent Care
Adoption Assistance
Infertility Coverage
Family-Building Support
Behavioral Health Support
Paid Parental Leave
Paid Caregiver Leave
Training Programs
Professional Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Patient Support
Healthcare Professional Support
Case Management
Telephone Support
Call Center
Patient Follow-Up
Clinical Monitoring
Data Collection
Compliance Programs
Therapy Disruption Monitoring
Adverse Event Reporting
Pharmaceutical Industry
Biotechnology
Market Research
Funding and Access Programs
Private and Public Funding
Case Management Protocols
Case Documentation
Customer Service
Human Resources Processes
Human Resources Systems
Data Entry
Document Scanning
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Employee Self-Service
Manager Self-Service
Bilingual English and Canadian French

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