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Cencora

Caseworker, Patient Support & Services

Oakville, ON, Canada
Quebec, QC, Canada
CAN > ON > Oakville > Superior Crt, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.
Posting language: English
Posted: Nov 9, 2026

Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Education:

High School Diploma/GED or equivalent experience required.

Work Experience:

2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.

Certifications:

Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

This posting is intended to fill an existing vacancy for our Caseworker, Patient Support & Services role.

Affiliated Companies:

Affiliated Companies: Innomar Strategies

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More about this job

Responsibilities

The caseworker assists with reimbursement processes, manages coverage-related requests, and coordinates benefits documentation to ensure timely patient access. They also monitor reimbursement trends and collaborate with stakeholders to resolve workflow exceptions and maintain accurate case records.

Requirements

Candidates must have a high school diploma or GED and at least two years of experience in reimbursement support, patient services, or a related healthcare field. Proficiency in managing documentation and navigating customer relationship management systems is essential for this role.

Skills

Reimbursement support
Patient services
Customer operations
Healthcare support services
Case coordination
Claims support
Documentation management
Workflow management
Issue resolution
Data entry
Stakeholder communication
Process improvement

Benefits

Medical care
Dental care
Vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Reimbursement
Patient Support
Healthcare
Case Management
Innomar Strategies
Cencora
Claims
Customer Operations
Documentation
Workflow
Service Continuity
Stakeholder Management
Process Improvement
Patient Access
CRM
Reporting
Compliance

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