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Cencora

Infirmière Gestionnaire de Cas, Bilingue - Nurse Case Manager - Bilingual

Quebec, QC, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English · French
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph;
Assist patients and caregivers in conducting assessments related to Patient Support services;
Act as a liaison between patients, families and health care providers related to medication access.
Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
Offer continuous support on disease states or product-related questions to ensure patient adherence;
Refer the patient to their healthcare providers for clinical questions beyond program materials;
Document patient information and interactions within the electronic patient record;
Conduct ongoing file review and updates to reflect patient journey;
Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options;
Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;
Participate in specialized training sessions for specific therapies provided by the pharmaceutical team;
Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed ;
Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution;
Maintain clear communication with the manager, team and the client regarding the management of patient cases;
Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes;
Report Adverse Events / Severe Adverse Events following program procedures;
The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.

Education

Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.

Skills And Knowledge

Ability to solve problems and work both independently and as part of a team
Strong analytical and problem-solving skills
Ability to work effectively across different functions and within a small team
Excellent teamwork skills and willingness to provide feedback
Ability to consistently deliver high-quality professional work, even at a very detailed level, in a fast-paced environment
Strong team leadership skills with the ability to lead, manage, motivate, and train a high-performing team
Experience delegating and assigning tasks/work within a team
Ability to think logically, clearly, and conceptually, while demonstrating creativity and innovation

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies

Affiliated Companies: Innomar Strategies

Read the full bilingual original

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Ce rôle soutient les services d’assistance aux patients et aux prestataires ainsi que la commercialisation pharmaceutique de Cencora au Canada, commercialisés via notre entreprise Innomar Strategies.

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsabilités

S’assurer que l’équipe de développement d’applications offre un service de développement professionnel, axé sur le client et de grande qualité, conformément à la portée et aux niveaux de services convenus.
Faciliter le perfectionnement professionnel des membres de l’équipe pour accroître leurs compétences et promouvoir la polyvalence.
Fournir du soutien et de l’encadrement aux membres de l’équipe de développement d’applications pour s’assurer que tous les objectifs sont atteints et les engagements remplis, conformément aux attentes, ententes et normes.
Maintenir et continuellement améliorer les méthodes et les normes de livraison des applications et des logiciels pour tous les projets.
S’assurer que les processus de gestion de la qualité des activités de l’équipe sont suivis et que toutes les applications développées et supportées sont robustes, pleinement testées, de grande qualité et adaptées à l’usage prévu.
Élaborer et maintenir des relations professionnelles crédibles avec les principales parties prenantes internes, y compris les tierces parties intéressées et les fournisseurs stratégiques.
Recommander des améliorations des processus, des outils et normes ainsi que de la qualité générale du travail produit par l’équipe de développement d’applications et participer à leur mise en œuvre.
Gérer les activités de contrôle des versions, de configuration et de gestion des défectuosités pour tous les codes développés.
Diriger le personnel de développement d’applications et les principaux utilisateurs pour la définition, l’approbation et la mise en œuvre de plans d’essais pour les fonctions nouvelles et modifiées et documenter les résultats.

Responsibilities

Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph;
Assist patients and caregivers in conducting assessments related to Patient Support services;
Act as a liaison between patients, families and health care providers related to medication access.
Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
Offer continuous support on disease states or product-related questions to ensure patient adherence;
Refer the patient to their healthcare providers for clinical questions beyond program materials;
Document patient information and interactions within the electronic patient record;
Conduct ongoing file review and updates to reflect patient journey;
Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options;
Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;
Participate in specialized training sessions for specific therapies provided by the pharmaceutical team;
Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed ;
Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution;
Maintain clear communication with the manager, team and the client regarding the management of patient cases;
Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes;
Report Adverse Events / Severe Adverse Events following program procedures;
The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.

Niveau D'education

Diplôme en soins de santé ou dans un domaine connexe, avec une préférence pour un baccalauréat.
Infirmier(ère) autorisé(e) (IA ou IAA/IP) avec une inscription active auprès de l’Ordre des infirmières et infirmiers de la province d’emploi requise.

Education

A Diploma in health care or a related field, with a preference for bachelor’s degree
Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.

Compétences Et Connaissances

Aptitude à résoudre les problèmes et à travailler de façon autonome et en équipe
Solides capacités d’analyse et de résolution de problèmes
Capacité à travailler efficacement avec différentes fonctions et au sein d’une petite équipe
Excellente capacité à travailler en équipe et ne pas craindre de faire des commentaires;
Capacité à livrer constamment du travail professionnel de grande qualité, même à un niveau très détaillé, dans un environnement dynamique.
Excellentes aptitudes de direction d’équipe avec une capacité à diriger, gérer, motiver et former une équipe performante.
Expérience de la délégation et de l’attribution des tâches/du travail au sein d’une équipe.
Capacité à penser de façon logique, claire et conceptuelle et à faire preuve de créativité et d’innovation.

Skills And Knowledge

Ability to solve problems and work both independently and as part of a team
Strong analytical and problem-solving skills
Ability to work effectively across different functions and within a small team
Excellent teamwork skills and willingness to provide feedback
Ability to consistently deliver high-quality professional work, even at a very detailed level, in a fast-paced environment
Strong team leadership skills with the ability to lead, manage, motivate, and train a high-performing team
Experience delegating and assigning tasks/work within a team
Ability to think logically, clearly, and conceptually, while demonstrating creativity and innovation

What Cencora Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies

Affiliated Companies: Innomar Strategies

Apply About employer

More about this job

Responsibilities

Support patients and caregivers with program information, assessments, medication access, therapy adherence, and coordination with healthcare providers, pharmacies, and clinics. Manage and document patient cases, monitor therapy changes and adverse events, coordinate funding and treatment logistics, and contribute to team training and communication.

Requirements

A healthcare or related-field diploma is required, with a bachelor's degree preferred, along with an active provincial nursing registration as an RN or RPN/LPN. The role calls for strong analytical and problem-solving abilities, effective teamwork, and the ability to deliver high-quality work in a fast-paced environment.

Skills

Patient Case Management
Patient Support
Medication Access Coordination
Patient Assessment
Patient Record Documentation
Patient Follow-Up
Adverse Event Reporting
Therapy Adherence Support
Healthcare Provider Liaison
Reimbursement Coordination
Funding Assistance
Problem-Solving
Analytical Skills
Teamwork
Training and Mentoring

Benefits

Medical Insurance
Dental Insurance
Vision Care
Backup Dependent Care
Adoption Assistance
Infertility Coverage
Family-Building Support
Behavioral Health Support
Paid Parental Leave
Paid Caregiver Leave
Training Programs
Professional Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Patient Support Services
Patient Case Management
Medication Access
Disease States
Therapy Adherence
Patient Assessments
Electronic Patient Records
Case Management Protocols
Patient Follow-Up
Therapy Disruption Monitoring
Therapy Discontinuation Monitoring
Adverse Event Reporting
Severe Adverse Event Reporting
Healthcare Provider Coordination
Reimbursement Specialist
Therapy Funding
Alternative Funding Options
Key Performance Indicators
Pharmaceutical Therapies
Pharmacies
Infusion Clinics
Injection Clinics
Patient Associations
Advocacy Groups
Nursing
Registered Nurse
Registered Practical Nurse
Licensed Practical Nurse
Bilingual

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