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Cencora

Pharmacy Assistant

Ottawa, ON, Canada
CAN > ON > Ottawa > Bank St, Canada

Job type: Full-time
Experience: 2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Employment is subject to verification of pre-employment screening tests, which may include drug screening and background check when permitted by state or local laws.

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Summary of Role:
Supports specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures.

Responsibilities:

Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.

Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards.
Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval.

Experience and Educational Requirements:

High school diploma/GED or equivalent experience required.

2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required.

Certifications:

Certification in pharmacy technician practice, or equivalent preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

This posting is intended to fill an existing vacancy for our Pharmacy Assistant role.

Affiliated Companies:

Affiliated Companies: Innomar Strategies

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More about this job

Responsibilities

The Pharmacy Assistant supports specialty pharmacy workflows including prescription intake, benefit verification, and prior authorization. They also manage claims, inventory, and documentation to ensure compliance with safety and privacy standards.

Requirements

Candidates must have a high school diploma or equivalent and at least 2 years of experience in pharmacy support or healthcare operations. A pharmacy technician certification is preferred.

Skills

Pharmacy support
Healthcare operations
Claims processing
Medication access
Fulfillment support
Prior authorization
Benefit verification
Prescription intake
Inventory management
Compliance
Data documentation
Operational support
Communication
Process guidance

Benefits

Medical care
Dental care
Vision care
Physical wellness support
Emotional wellness support
Financial wellness support
Social wellness support
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Assistant
Specialty Pharmacy
Prescription Intake
Benefit Verification
Claims Processing
Prior Authorization
Fulfillment
Inventory
Compliance
Healthcare Operations
Medication Access
Pharmacy Technician
Innomar Strategies
Cencora
Patient Support
Provider Support
Documentation
Audit Standards
Backorders
Replenishment

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