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Cencora

Program Manager - Rare Disease

AB, Canada
Alberta, Canada, Canada

Pay: $76,200 CAD - 119,460 CAD
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties And Responsibilities

Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
Monitors the performance of staff members to assess training needs and requirements.
Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes.
Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes.
Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs;
Implement assigned call centre projects;
Design and development of new projects including development of protocols, resource allocation and database;
Ongoing evaluation of project strengths, weaknesses and potential areas for improvement;
Produce all project related reporting;
Participate in client meetings;
Daily and on-going client project communications;
Identify and implement staff recruiting strategies and participate in the hiring process.
Responsible to report all Adverse Events to the assigned units/departments
The Program Manager will also be assigned other duties and tasks as required from time
Bilingual is an asset

Experience And Educational Requirements

Minimum University Degree in Business Administration, Science or equivalent experience;
Science / healthcare background an asset;
Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries;
Strong client management experience an asset
Minimum 2 years’ experience in project or program management;
Minimum 2 years of People management experience
Experience in reimbursement considered an asset;
RN/RPN designation an asset and may be required by specific programs

Minimum Skills, Knowledge And Ability Requirements

Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

$76,200 CAD - 119,460 CAD

This posting is intended to fill an existing vacancy for our Program Manager - Rare Disease role.

Affiliated Companies

Affiliated Companies: Innomar Strategies

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More about this job

Responsibilities

Oversee call centre staff, service quality, staffing, recruiting, and operational improvement initiatives. Manage rare disease patient support and reimbursement projects, including project design, resource allocation, client communications, reporting, and adverse event reporting.

Requirements

A minimum university degree in Business Administration, Science, or equivalent experience is required, along with at least three years of pharmaceutical, biotech, or healthcare industry experience. The role also requires at least two years of project or program management and people management experience, plus strong communication, leadership, analytical, organizational, and problem-solving skills.

Skills

Project Management
Program Management
People Management
Client Management
Customer Service
Call Centre Operations
Reimbursement Programs
Quality Assurance
Quality Improvement
Staff Scheduling
Recruiting
Pharmaceutical Distribution
Analytical Skills
Financial Acumen
Microsoft Office
Adverse Event Reporting

Benefits

Medical Insurance
Dental Insurance
Vision Care
Backup Dependent Care
Adoption Assistance
Infertility Coverage
Family-Building Support
Behavioral Health Support
Paid Parental Leave
Paid Caregiver Leave
Training Programs
Professional Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Rare Disease
Pharmaceutical Industry
Biotechnology
Healthcare
Patient Support Programs
Reimbursement Programs
Call Centre Operations
Project Management
Program Management
Client Management
People Management
Quality Assurance
Quality Improvement
Compliance
Staff Scheduling
Recruiting
Adverse Event Reporting
Pharmaceutical Distribution
Automated Warehouse Operating System
Business Administration
Science
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Clinical Support
Protocol Development
Resource Allocation
Database Development
Project Reporting

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