Sr. Director Clinics & Specialized Nursing Services

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

SUMMARY

Reporting to the Vice President, Nursing, Clinics and Scheduling Operations, the Senior Director, Clinics & Specialized Nursing Services is responsible for managing/overseeing all Clinics across the country including their assessment and strategic mangement and new value-add nursing business (VANS) initiatives. They will work closely with the Senior Director, Nursing Operations to collaborate on all aspects of Specialty Nursing services including assigned client and KOL management. The Senior Director, Clinics & Specialized Nursing Services is also responsible for directing Nurse education activities through Director Nursing Education and their team of Regional Nurse Educators (RNEs)

PRIMARY DUTIES AND RESPONSIBILITIES

• Oversee all operations and implementation of Clinics and Specialized Nursing value-add services for Canada to ensure high quality safe patient care is standardized and maintained.
• Develop plans and comprehensive process for structuring/expansion of Clinics across Canada, staffing of Clinics and Business Operations team (VANS) based at both Oakville and VSL. Review and revise plans based on dynamic changes in demand.
• Lead the development of a comprehensive process for identifying, opening and maintaining clinics (including assigned PPCs) across Canada including proactive contract negotiations in the best interest of Innomar. Ensure strong collaboration and alignment across all key cross functional stakeholders including IT, Pharmacy & Distribution, Program, Finance, Legal and NBD/Consulting.
• Lead and oversee development, planning and execution of new revenue generating business development initiatives including non-invasive diagnostics, Blood collection and diagnostic lab services, clinical trials and clinical research activities.
• Collaborate and build strong partnerships with assigned clients and key stakeholders including on-site physicians, their networks, and healthcare institutions to improve overall access to, and delivery of highly integrated quality safe patient care in the private sector.
• Contribute to Creation of standardized best nursing practices through collaboration with internal and external stakeholders
• Plan and lead management team teleconferences and meetings and supervise and guide managers to ensure that business and people objectives are achieved.
• Monitor and report on revenues, costs, utilization and profitability of clinics operations and plan and implement processes to optimize and support profitable operations.
• Responsible for Fiscal Year budget, planning and execution for Clinics and Specialized Nursing Services including P&L for Clinic operations.
• Coordinate preparation of monthly billing reports for client invoicing and ensure their accuracy for assigned clients.
• Coordinate development and revision of policies and procedures (SOP) related to the provision of specific specialized nursing services, nursing practice as well as the general operations of the Nursing Clinics and ensure maintenance of ISO 9001: 2015 certification for all InnomarClinics and Homecare Nursing services.
• Work closely with Director, Nursing Education to develop and implement nurse education and training plans for all nurses across the country. Ensure appropriate staffing of RNEs including their own professional development;
• Ensure that project and client management plans are in place and up-to-date.
• Ensure corporate policies are followed and that reviews and audits of processes are implemented and documented according to company policy.
• Report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures
• Interview and select new staff for direct reporting positions, following Company hiring procedures.
• Provide ongoing management, annual performance reviews, objective-setting and training planning for all direct reports.
• Work with other Managers, Senior Managers and Directors to create and implement a team approach to service delivery and planning.
• The Senior Director, Clinics & Specialized Nursing Services will also be assigned other duties and tasks as required from time to time.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• University degree in applicable field required
• Requires broad knowledge and training in the fields of nursing practice, business administration, accountancy, sales, marketing, or similar vocations 
• A bachelor degree in Nursing Science and active permit to practice Nursing in province of residence an asset
• Requires a minimum seven (7) years of experience in strategic business management
• 7+ years of people management
• Understand the technology direction, trends and strategic business impact on key client initiatives 
• Dynamic leader who can energize multidiscipline work teams to learn and apply new skills and /or techniques to respond to the business needs 
• A minimum 5-7 years experience in the Healthcare/pharmaceutical industry is required 
• Experience in nursing practice an asset 
• Bilingualism an asset 
• Knowledge of full service call center programs an asset
• 20-30% of the time travelling across Canada

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Available to travel
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills 
• Effective organizational skills; attention to detail
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

This posting is intended to fill an existing vacancy for our Sr. Director Clinics & Specialized Nursing Services role.

Affiliated Companies:

Affiliated Companies: Innomar Strategies