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Added 53 mins ago
BB
Store Manager
Bulk Barn Foods Limited
Vernon, BC
- Full-time
…franchise system focused on providing first-class service to specialty bulk food stores operating under the “Bulk Barn” name. The company is dedicated to supporting franchisees and building…
Added 2 hours ago
A&
Key Lead - CF Masonville Place, Abercrombie & Fitch
Abercrombie & Fitch Co.
London, ON
- Part-time
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for…
Added 2 hours ago
C
Team Lead, Customer Service - Specialty
Cencora
ON
- Full-time
This posting is intended to fill an existing vacancy for our Team Lead, Customer Service - Specialty role.
Added 2 hours ago
GF
Personal Trainer - Calgary Deerfoot City
GoodLife Fitness
Calgary, AB
- Full-time
Pre-designed specialty programs and marketing materials
Added 3 hours ago
WO
Registered Practical Nurse - Acute Care For Elderly
William Osler Health System
Brampton, ON
- Contract
…major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and…
Added 5 hours ago
MG
Anaesthesia Assistant (Operating Room)
Michael Garron Hospital
Toronto, ON
- Full-time
Management of difficult airways, using adjunctive devices and specialty devices
Added 8 hours ago
IB
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo Books & Music
Laval, QC
- Full-time
Added 9 hours ago
I
Customer Experience Leader / Responsable de l’expérience en magasin
Indigo
Laval, QC
- $18 to $21.4 CAD / hour
- Full-time
Added 9 hours ago
J
SME Commercial Team Lead | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Knowledge of specialty products such as Cyber, D&O, E&O is an asset
Added 9 hours ago
J
Senior Commercial Underwriter
JobsMedia.io
Toronto, ON · Scarborough, ON
- Full-time
We're recruiting a Senior Commercial Underwriter for a growing specialty insurance organization with a strong reputation in the Canadian market.
Added 9 hours ago
TL
CTO (Chief Technology Officer)
Total Life, Inc.
Remote, Canada
- Full-time
- Remote
…control over patient engagement, agentic workflows and a multi-specialty care experience. You'll take that platform to its next…
Added 12 hours ago
AH
Service Worker Il – DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
As a Service Worker II, you will be responsible for readying supplies, and cleaning/disinfecting instruments and specialty equipment for immediate use/reuse by healthcare staff. You will…
Added 12 hours ago
IB
Customer Experience Leader
Indigo Books & Music
St. Catharines, ON
- Part-time
1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Added 13 hours ago
AP
Manager, Data Operations
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
In this role, you will lead the delivery and daily operation of specialty pharmacy, specialty infusion, patient services, trade and distribution data that powers our US Commercial strategy…
Added 13 hours ago
I
Customer Experience Leader
Indigo
St. Catharines, ON
- Part-time
1-3 years of leadership experience in a specialty retail and/or multi-unit environment, with experience leading teams in a customer-facing environment
Added 13 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Ottawa, ON
- Up to $17.95 CAD / hour
- Part-time
Experience in specialty retail or a retail environment preferred but not required
Added 14 hours ago
I
Seasonal Customer Experience Representative
Indigo
Ottawa, ON
- $17.95 CAD / hour
- Part-time
Experience in specialty retail or a retail environment preferred but not required
Added 14 hours ago
Talent Acquisition Specialist II
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · North York - Toronto, ON (Hybr, ON
…Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance…
Added 15 hours ago
P
Specialist chef
Paramount
Vaughan, ON
- Full-time
Prepare and cook complete meals and specialty foods for events such as banquets
Added 18 hours ago
WF
Branch Manager - Grand Rapids, MI
Wintrust Financial Corporation
Grand Rapids, MB
- Full-time
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the…
Added 18 hours ago
DB
Part Time Bridal Sales
David's Bridal
Toronto, ON · Scarborough, ON
- Part-time
Added 18 hours ago
Material Handler
Sexton Family of Companies
Regina, SK
Kenroc is a well-established specialty building materials supplier, with 14 locations throughout Western Canada. We have many career opportunities, a positive culture and a focus on safety.
Added 18 hours ago
S
Part Time Product Specialist
Skechers
Mississauga, ON
- Part-time
…Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail…
Added 18 hours ago
CH
Physiotherapist
CBI Health
Vernon, BC
- Full-time
Develop specialty interests (vestibular, concussion, pelvic health, neuro, bike fitting & more)
Added 19 hours ago
GF
Personal Trainer - Calgary Creekside
GoodLife Fitness
Calgary, AB
- Full-time
Pre-designed specialty programs and marketing materials

Cencora

Team Lead, Customer Service - Specialty

ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 4+ years of customer service experience
Posting language: English
Posted: Oct 23, 2026

Original job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

The Team Lead, Customer Service is responsible for overseeing daily customer service operations, supporting team performance, and ensuring a high-quality customer experience. This role serves as a point of contact for escalations, coaches team members, monitors service levels, and helps drive continuous improvement across processes and customer interactions.

Responsibilities:

Lead, coach, and support a team of customer service representatives
Monitor daily workflows, queues, and service levels to ensure timely issue resolution
Handle escalated customer concerns with professionalism and urgency
Provide ongoing feedback, training, and performance coaching to team members
Assist with onboarding new employees and supporting team development
Track and report on key performance indicators such as response times, resolution rates, customer satisfaction, and productivity
Identify process improvement opportunities to enhance service quality and efficiency
Collaborate with other departments to resolve complex customer issues
Ensure compliance with company policies, procedures, and service standards
Support scheduling, workload balancing, and coverage planning

Qualifications

Bachelor’s degree in business, communications, or a related field preferred
4+ years of customer service experience
1+ years of leadership, supervisory, or mentoring experience preferred
Strong problem-solving and conflict-resolution skills
Excellent verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Experience using customer service platforms, CRM systems, and Microsoft Office tools
Strong analytical skills with the ability to interpret performance metrics
Bilingual in English and French is an asset

Required Skills

Team leadership and motivation
Customer issue resolution
Coaching and employee development
Performance management
Process improvement
Time management and organization
Collaboration and cross-functional communication
Decision-making and accountability

Preferred Characteristics

Customer-focused mindset
Calm under pressure
Adaptable and proactive
Detail-oriented
Positive and professional attitude

Work Environment

Remote position and may on occasion require in office availability.
May require flexibility in schedule based on team coverage and customer demand.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

This posting is intended to fill an existing vacancy for our Team Lead, Customer Service - Specialty role.

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Apply About employer

More about this job

Responsibilities

The Team Lead oversees daily customer service operations, monitors team performance, and ensures high-quality service delivery. They are responsible for coaching team members, handling escalations, and driving continuous process improvements.

Requirements

Candidates should have at least 4 years of customer service experience and 1 year of leadership or supervisory experience. A bachelor's degree in business, communications, or a related field is preferred.

Skills

Team leadership
Customer issue resolution
Coaching
Employee development
Performance management
Process improvement
Time management
Organization
Collaboration
Cross-functional communication
Decision-making
Accountability
Conflict-resolution
Problem-solving
CRM systems
Analytical skills

Benefits

Medical care
Dental care
Vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Customer service
Team lead
Pharma commercialization
Innomar strategies
Cencora
CRM
Microsoft office
Performance indicators
Workflow monitoring
Conflict resolution
Process improvement
Coaching
Onboarding
Service levels
Patient support
Provider support
Healthcare
Bilingual

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