Camp Front Desk Clerk
- Fort McMurray, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2+ years Front-desk experience in remote camp or hotel/hospitality industries.
- Posting language
- English
- Posted
Original job description
Position Summary
CenerTech Canada Ltd. provides camps and logistics management services to our client, focusing on safety, transparency, and cost effectiveness. We custom fit our services to the specific needs our client's project, providing or securing and managing the most appropriate equipment, products, services, people, and timing on their behalf.
Reporting to the Camp Manager, the Front Desk Clerk plays a vital role as the first point of contact for guests and any visitor of the camp. The successful candidate always provides the highest level of professionalism and ensure the guest experience is of the highest quality throughout the entirety of their stay. You will be working a 14 on – 14 off shift, days and nights (subject to change).
Key Responsibilities
In this role, the successful candidate should have significant experience in the hospitality industry with a strong knowledge of operations and excellent customer service skills to assist CenerTech and our client in maintaining the Remote Camp. This role will be based on rotations per the operational needs.
CenerTech Canada Ltd. provides camps and logistics management services to our client, focusing on safety, transparency, and cost effectiveness. We custom fit our services to the specific needs our client's project, providing or securing and managing the most appropriate equipment, products, services, people, and timing on their behalf.
Reporting to the Camp Manager, the Front Desk Clerk plays a vital role as the first point of contact for guests and any visitor of the camp. The successful candidate always provides the highest level of professionalism and ensure the guest experience is of the highest quality throughout the entirety of their stay. You will be working a 14 on – 14 off shift, days and nights (subject to change).
Key Responsibilities
In this role, the successful candidate should have significant experience in the hospitality industry with a strong knowledge of operations and excellent customer service skills to assist CenerTech and our client in maintaining the Remote Camp. This role will be based on rotations per the operational needs.
- Greet, check in, and check out guests when they arrive and leave the premises, distribute keys, and assign rooms.
- Manage room bookings in person and through incoming calls.
- Work with the housekeeping staff to ensure rooms are ready for new guests.
- Manage room keys (lost, replacement).
- Follow camp site policies and procedures to authorize clients staying.
- Maintain an inventory of reservations and vacancies and assign rooms.
- Answer inquiries about the camp services through the telephone, email, or in person.
- Collect and maintain records on clients’ name, company, contact information, propose of visiting.
- Being knowledgeable of all camp facilities and services.
- Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed.
- 2+ years Front-desk experience in remote camp or hotel/hospitality industries.
- Must possess excellent communication, interpersonal, managerial, leadership, organizational and supervisory skills.
- Must be fluent in the English language with reading and writing competency.
- Must comply with the company drug & alcohol, and background screening procedures
- Ability and willingness to travel/work long rotations away from home.
More about this job
Responsibilities
Greet and assist camp guests, manage check-ins, check-outs, room assignments, reservations, keys, and records, and respond to inquiries. Coordinate with housekeeping, address guest concerns professionally, and follow camp policies and procedures.
Requirements
Requires at least two years of front-desk experience in a remote camp, hotel, or hospitality setting, along with strong communication, customer service, organizational, leadership, and supervisory skills. Candidates must be fluent in English, pass company drug and alcohol and background screening, and be willing to travel and work long rotations away from home.
Skills
- Guest Check-In and Check-Out
- Room Reservations
- Room Assignment
- Customer Service
- Guest Relations
- Complaint Resolution
- Telephone and Email Communication
- Record Keeping
- Inventory Management
- Housekeeping Coordination
- Communication
- Interpersonal Skills
- Organization
- Leadership
- Supervision
- English Reading and Writing
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
- Energy
- Logistics
Keywords
- Remote Camp
- Hospitality
- Front Desk
- Guest Services
- Check-In
- Check-Out
- Room Reservations
- Room Assignments
- Room Keys
- Housekeeping
- Customer Service
- Guest Complaints
- Camp Policies and Procedures
- Reservation Inventory
- Guest Records
- Telephone Communication
- Email Communication
- 14-On-14-Off Rotation
- Drug and Alcohol Screening
- Background Screening
- Oil and Gas