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Added 1 hour ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 1 hour ago
TC
coordinator
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
V
Senior Roster Coordinator South and East Region
VMCH
Mulgrave, NS
- Full-time
As the Senior Roster Coordinator, you will lead and support a team of Roster Coordinators to ensure efficient, accurate, and responsive rostering services for clients in the community. You…
Added 1 hour ago
V
Roster Coordinator
VMCH
Mulgrave, NS
- Full-time
As a Roster Coordinator at VMCH, you’ll be responsible for creating and managing rosters that ensure clients receive high-quality care tailored to their needs. You’ll coordinate support…
Added 2 hours ago
SB
Channel Marketing Coordinator
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Channel Marketing Coordinator, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Category Manager. This is an entry-level role designed to build…
Added 2 hours ago
DG
Culinary Operations Supervisor
Dexterra Group
Surrey, BC
- Full-time
Assist Culinary Coordinator and Culinary team in menu planning initiatives that balance guest satisfaction, nutritional requirements, operational efficiencies, seasonality, and food cost…
Added 4 hours ago
TT
coordinator
The TJX Companies, Inc.
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 6 hours ago
FO
Coordinator, Effectiveness and Learning Systems
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
As the Administrative Coordinator on the CD-ELS team, you will play a key role in improving and coordinating administrative and operational processes across Capacity Development and the…
Added 10 hours ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 12 hours ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
Fraser Health is looking for an accomplished and passionate Coordinator, Workforce Optimization Staffing Services to join our Staffing Services team. In this role you will be responsible…
Added 14 hours ago
TC
Retail store Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 16 hours ago
KH
Operations And Sales Coordinator
Kingsmen Haulers
Calgary, AB
- Full-time
Role Description The Operations and Sales Coordinator is a full-time, on-site role based in Calgary, AB, responsible for supporting daily logistics operations and customer-facing sales…
Added 23 hours ago
TT
Retail store Coordinator
The TJX Companies, Inc.
Surrey, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 day ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 1 day ago
IR
Intake Coordinator
IME RESOURCES LLC
Toronto, ON
- $21 to $25 CAD / hour
- Full-time
The Intake Coordinator will be responsible for scheduling of assessments and booking of associated services, as well as the processing of documentation. The ability to interact with staff…
Added 1 day ago
UO
Residence Admissions Clerk
University of Victoria
Victoria, BC
- Full-time
…goals, the Residence Admissions Clerk performs administrative, customer service duties related to student room assignments to support maximizing student occupancy and revenue throughout the…
Added 1 day ago
NS
Customer Planner - eScope
Nova Scotia Power
NS · Sackville, Nova Scotia
- Full-time
Reporting to the Planning Coordinator Supervisor, you will be responsible for making effective decisions surrounding customer driven work requests. This involves developing effective…
Added 1 day ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
…reconciled across the entire project in conjunction with Project…
Added 1 day ago
FN
Training Coordinator I
Framatome North America
Pickering, ON
- Full-time
Provide weekly training reports to supervisors and tracks qualifications in the customer system to ensure compliance.
Added 1 day ago
WF
Teller Services Coordinator - Grand Rapids, MI
Wintrust Financial Corporation
Grand Rapids, MB
- Full-time
The Teller Services Coordinator is responsible for the supervision of all branch functions associated with processing customer transactions and maintaining operational soundness. The role…
Added 1 day ago
PP
Career Development Practitioner / Information Resource Specialist
People Plus Consulting Limited
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
…responsible for delivering mainly in-house with some outreach services to our clients and community partners. Under the direction of the Group and Resource Coordinator, they will be…
Added 1 day ago
GC
Catering Coordinator Full Time
Group Compass Ltee
Toronto, ON
- Full-time
Oversee, coordinate, and plan events, including banquets, luncheons, coffee services, venue and AV bookings and other various functions
Added 1 day ago
WC
Service Coordinator
Wiseworth Canada Industries Ltd.
Surrey, BC
- Full-time
We're looking for a friendly, organized, and customer-focused Service Coordinator to join our Lower Mainland service team, based at our head office in Surrey, BC.
Added 1 day ago
M
GWS Internal Wholesaler - Retail
Manulife
Toronto, ON · Waterloo, ON · Vancouver, BC
- Full-time
…building ideas. Working with an External Wholesaler and Territory Coordinator, you will be accountable for sales growth and relationship management within a defined…
Added 1 day ago
NB
Business Coordinator
National Bank of Canada
Montreal, QC
- Full-time
A career as a Coordinator at National Bank, your ability to work in synergy with your colleagues and partners will be a key asset. In this role, you’ll optimize processes to help your…

Centah Inc

Client Services Coordinator, Bilingual

Remote, Canada

Remote

Annual Base Salary: $55,000 - $60,000 · Full-time

Apply About employer

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Job details

Pay: Annual Base Salary: $55,000 - $60,000
Job type: Full-time
Workplace: Remote
Experience: 2+ years of customer service experience, ideally in a technical environment involving multiple systems.
Posting language: English
Posted: Oct 5, 2026

Original job description

Who we are:

We’re a Toronto-based SaaS company with over 15 years of experience helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that large operations demand.

Centah Flint, our field lead capture app, lets teams capture leads and book appointments on the spot from real-time availability, and our North American Contact Center supports clients across the United States and Canada. We’re more than a software provider - we’re an end-to-end partner to make your home service program run smarter and more efficiently.

About the role:

We are a team responsible for making our Client’s operation efficient and easy. If you like to help people, you are responsible by nature, enjoy problem solving and are a team player who has a great attitude, this is a job for you.

Your role will be to take care of all the back-end processes and systems to ensure a smooth operation. You will be in charge of updating/configuring the different systems and keeping all the parties involved in the operation informed so they can complete their own processes with the information you provide. In addition, you will suggest ways to improve the operation.

What you'll be doing:

Intake and manage service requests submitted by system users.
Provide concierge administrative support.
Execute onboarding activities and deliver training for the systems users.
Develop business process documentation.
Contribute to the department optimization and business process improvement initiatives.
Assist with user account management activities (e.g., onboarding and offboarding of employees).
Contribute to maintaining SLAs at 95%.
Execute back-up Contact Centre Agent responsibilities, as required.

Who you are:

Strong communication skills; able to speak with a variety of stakeholders with confidence, adjusting message and delivery to meet the relevant audience
Possesses a highly collaborative working style and demonstrated experience excelling in a cross-functional role
Positively contribute to our company culture: embrace and embody our core values, promote a culture of inclusivity and belonging and celebrate wins together

2+ years of customer service experience, ideally in a technical environment involving multiple systems.
Bilingual fluency in French and English is required.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides).
A proactive and persistent approach to challenges, with the drive to help the company achieve its goals.
Ability to address issues with a sense of urgency and prioritize tasks effectively.
Dedication to producing high-quality work that aligns with the organization's standards.
Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity.
A commitment to delivering exceptional service to both internal and external clients.

Winner of Canada’s Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:

An award-winning culture with a collaborative & inclusive team.
Competitive pay and performance-based bonus:
- Annual Base Salary: $55,000 - $60,000
- Annual Bonus: 20%
Committed to flexible work arrangements, offering hybrid workplace options.
Comprehensive medical, dental and vision coverage + Lifestyle Account.
RRSP Matching and Parental Leave Top UP Program.
In office massage, meditation & workout sessions.
Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
Career learning and development programs.

Next Steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you are selected to move forward in the process.

Centah is an equal opportunity employer. We celebrate diverse backgrounds and perspectives because we know they make our team stronger and our product better. We hire based on talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here.

We may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters. If you require accommodation at any stage of the recruitment process, please let our People Success team know. Please note that this posting is for an existing vacancy, and all employment offers are contingent upon a successful background and credit check, among other verifications.

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More about this job

Responsibilities

The Client Services Coordinator manages back-end processes, configures systems, and provides concierge administrative support to ensure operational efficiency. They are also responsible for onboarding users, delivering training, and contributing to business process improvement initiatives.

Requirements

Candidates must have at least 2 years of customer service experience in a technical environment and possess bilingual fluency in French and English. Proficiency in Microsoft Office or Google Workspace is required, along with strong communication and analytical skills.

Skills

Customer service
Technical support
Bilingualism
French
English
Microsoft Office Suite
Google Workspace
Administrative support
Onboarding
Training
SLA management
Communication
Problem solving
Analytical thinking
Stakeholder management

Benefits

Performance-based bonus
Medical coverage
Dental coverage
Vision coverage
Lifestyle account
RRSP matching
Parental leave top up program
In-office massage
Meditation sessions
Workout sessions
Career learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Lead management
Home services industry
Contact center
Administrative support
Onboarding
Offboarding
SLA
Process improvement
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Google Docs
Google Sheets
Google Slides
Stakeholder management
Customer service
Technical support
Bilingual
French
English
Operations
Hybrid work
Performance bonus
RRSP matching
Professional development

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