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Added 4 mins ago
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Stage Experience Lead - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to…
Added 19 mins ago
DR
Vice President, Sales
DMC Recruitment Group
Steinbach, MB
- Full-time
…and extensive project support. This breadth has allowed the business to become a trusted partner throughout the entire building and renovation…
Added 19 mins ago
DR
Vice President, Operations
DMC Recruitment Group
Steinbach, MB
- Full-time
…and extensive project support. This breadth has allowed the business to become a trusted partner throughout the entire building and renovation…
Added 19 mins ago
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Founding Certified Public Accountant And Head Of Tax
Cavait
ON · Ontario, Canada
- Full-time
Cavait is building a modern tax and accounting company designed around technology, strong professional judgment, and a better client experience.
Added 19 mins ago
HR
Contract Manager
Hitachi Rail
Toronto, ON
- Full-time
Support BU in Client business conditions monitoring, by recommending adjustments to commercial strategies and targets contract close-out, extension or renewal.
Added 34 mins ago
TS
Sales Administrator
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Generate new business across divisions through lead development, prospecting, and cold calling.
Added 48 mins ago
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Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
Partner with application, infrastructure, cloud, service desk, cybersecurity, vendor, and business teams to improve service reliability and operational accountability
Added 48 mins ago
EJ
CA Financial Advisor
Edward Jones
Castlegar, BC
- $38,500 to $100,000 CAD / year
- Full-time
Experience in sales, business development and/or client acquisition experience.
Added 48 mins ago
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CA Financial Advisor
Edward Jones
Nelson, BC
- $38,500 to $100,000 CAD / year
- Full-time
Experience in sales, business development and/or client acquisition experience.
Added 48 mins ago
EJ
CA Financial Advisor
Edward Jones
Salmon Arm, BC
- $38,500 to $100,000 CAD / year
- Full-time
Experience in sales, business development and/or client acquisition experience.
Added 48 mins ago
A
Représentant(e) des ventes en relations bancaires/Banking Relationship Sales Representative
ADP
Montreal, QC
- Full-time
Added 1 hour ago
KD
Partenaire Adjoint, Acquisition de Talents | Associate Talent Acquisition Partner
Keurig Dr Pepper
Montreal, QC
- Full-time
Approche axée sur l’expérience candidat et client interne;
Added 1 hour ago
KD
Représentant·e, Service aux consommateurs Customer Service Rep
Keurig Dr Pepper
Montreal, QC
- Full-time
Offrir, lorsque la situation le commande, des solutions de rechange aux problèmes des clients dans le but de fidéliser le client en réglant le problème en un seul appel.
Added 1 hour ago
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Stage Experience and Services Lead - Full Time
sephora.com
Red Deer, AB
- $20 to $23.55 CAD / hour
- Full-time
Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside…
Added 1 hour ago
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Manager, Web Product Ownership and Digital Platform Strategy
Deloitte
Toronto, ON
- Full-time
Partner with the web capability team to translate strategic priorities into platform enhancement roadmap balancing business value, platform health, innovation opportunities, and delivery…
Added 1 hour ago
A
Personal Banking Officer
Altis
Toronto, ON
- $53,000 to $67,000 CAD / year
- Full-time
Our client, a leading credit union, is seeking a relationship-focused Personal Banking Officer to join their collaborative financial services team. In this permanent role, you’ll help…
Added 1 hour ago
T
Senior Manager, Finance, Global Controls Office (Policies, SOX)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
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Customer Experience Associate
TD
Toronto, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
D
VP, Theatrical Subtitling
Deluxe
SK
- Full-time
The ability to identify and effectively communicate business requirements to software development teams.
Added 1 hour ago
Estimator
PCL Construction
Calgary, AB
Career growth pathways, leadership development and mentorship programs
Added 1 hour ago
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Principal Product Manager (Healthcare Solutions)
OpenText
Richmond Hill, ON
- Full-time
…align Engineering and cross-functional teams around measurable business and client outcomes. The ideal candidate combines deep healthcare industry knowledge, strong product judgment,…
Added 2 hours ago
OC
Odoo Developer
OERP Canada
Toronto, ON
- Internship
…customization on customer systems, helping them streamline their business with OERP and Odoo. This would be an excellent opportunity for an intermediate level developer with Odoo…
Added 2 hours ago
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Office & Operations Manager, Agri-Biotech
Talencore
London, ON
- Full-time
Our client, a pioneering biotechnology company based at Western Research Parks in London, Ontario, is seeking a hands-on Office & Operations Manager to keep our London facility and…
Added 2 hours ago
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Mortgage Specialist- EN
RBC
Montreal, QC
- Full-time
Adaptability, Business Development, Client Centricity, Curious Mindset
Added 2 hours ago
R
Client Experience Associate
RBC
Collingwood, ON
- Full-time
Assist advisor with managing and executing on their Client service plan and RBC partner/COI service plan.

Centah Inc.

Client Services Coordinator, Bilingual

Toronto, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 2+ years of customer service experience, ideally in a technical environment involving multiple systems
Posting language: English
Posted: Oct 5, 2026

Original job description

Who we are:

We're a Toronto-based SaaS company with over 15 years of experience helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that large operations demand.

Centah Flint, our field lead capture app, lets teams capture leads and book appointments on the spot from real-time availability, and our North American Contact Center supports clients across the United States and Canada. We're more than a software provider - we're an end-to-end partner to make your home service program run smarter and more efficiently.

About the role:

We are a team responsible for making our Client's operation efficient and easy. If you like to help people, you are responsible by nature, enjoy problem solving and are a team player who has a great attitude, this is a job for you.

Your role will be to take care of all the back-end processes and systems to ensure a smooth operation. You will be in charge of updating/configuring the different systems and keeping all the parties involved in the operation informed so they can complete their own processes with the information you provide. In addition, you will suggest ways to improve the operation.

What you'll be doing:

Intake and manage service requests submitted by system users.
Provide concierge administrative support
Execute onboarding activities and deliver training for the systems users.
Develop business process documentation
Contribute to the department optimization and business process improvement initiatives.
Assist with user account management activities (e.g., onboarding and offboarding of employees)
Contribute to maintaining SLAs at 95%
Execute back-up Contact Centre Agent responsibilities, as required

Who you are:

Strong communication skills; able to speak with a variety of stakeholders with confidence, adjusting message and delivery to meet the relevant audience
Possesses a highly collaborative working style and demonstrated experience excelling in a cross-functional role
Positively contribute to our company culture: embrace and embody our core values, promote a culture of inclusivity and belonging and celebrate wins together

Requirements

2+ years of customer service experience, ideally in a technical environment involving multiple systems
Bilingual fluency in French and English is required
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides)
A proactive and persistent approach to challenges, with the drive to help the company achieve its goals
Ability to address issues with a sense of urgency and prioritize tasks effectively
Dedication to producing high-quality work that aligns with the organization's standards
Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity
A commitment to delivering exceptional service to both internal and external clients

Benefits

Winner of Canada's Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:

An award-winning culture with a collaborative & inclusive team
Competitive pay and performance-based bonus:

Annual Base Salary: $55,000 - $60,000
Annual Bonus: 20%

Committed to flexible work arrangements, offering hybrid workplace options
Comprehensive medical, dental and vision coverage + Lifestyle Account
RRSP Matching and Parental Leave Top UP Program
In office massage, meditation & workout sessions
Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
Career learning and development programs

Next Steps:

If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you are selected to move forward in the process.

Centah is an equal opportunity employer. We celebrate diverse backgrounds and perspectives because we know they make our team stronger and our product better. We hire based on talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here.

We may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters. If you require accommodation at any stage of the recruitment process, please let our People Success team know. Please note that this posting is for an existing vacancy, and all employment offers are contingent upon a successful background and credit check, among other verifications.

Apply About employer

More about this job

Responsibilities

Manage service requests, provide administrative support, configure systems, and keep stakeholders informed to support smooth client operations. Onboard and train users, document and improve business processes, assist with account management, help maintain service-level agreements, and provide backup contact center support as needed.

Requirements

Requires at least two years of customer service experience, ideally in a technical environment involving multiple systems, and fluency in both French and English. Candidates should be proficient with Microsoft Office or Google Workspace and demonstrate strong communication, collaboration, analytical judgment, prioritization, initiative, and commitment to high-quality service.

Skills

Customer Service
French-English Bilingual Communication
Stakeholder Communication
Administrative Support
System Configuration
Service Request Management
User Onboarding and Training
Process Improvement
User Account Management
Microsoft Office Suite
Google Workspace
Analytical Thinking
Problem Solving
Task Prioritization
Cross-Functional Collaboration

Benefits

Competitive Pay
Performance-Based Bonus
Hybrid Work Options
Medical Coverage
Dental Coverage
Vision Coverage
Lifestyle Account
RRSP Matching
Parental Leave Top-Up
In-Office Massage, Meditation, and Workout Sessions
Virtual Events and Team Activities
Career Learning and Development Programs

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Home Services
Lead Management Software
Lead Capture
Contact Center
Client Services
Service Requests
System Configuration
Administrative Support
User Onboarding
User Training
Process Improvement
User Account Management
Service-Level Agreements
Customer Service
French
English
Microsoft Office Suite
Excel
PowerPoint
Word
Google Workspace
Docs
Sheets
Slides
Stakeholder Communication
Cross-Functional Collaboration
Risk Assessment
Appointment Booking

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