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Added 1 hour ago
IR
Intake Coordinator
IME RESOURCES LLC
Toronto, ON
- $21 to $25 CAD / hour
- Full-time
The Intake Coordinator will be responsible for scheduling of assessments and booking of associated services, as well as the processing of documentation. The ability to interact with staff…
Added 5 hours ago
UO
Residence Admissions Clerk
University of Victoria
Victoria, BC
- Full-time
…goals, the Residence Admissions Clerk performs administrative, customer service duties related to student room assignments to support maximizing student occupancy and revenue throughout the…
Added 5 hours ago
NS
Customer Planner - eScope
Nova Scotia Power
NS · Sackville, Nova Scotia
- Full-time
Reporting to the Planning Coordinator Supervisor, you will be responsible for making effective decisions surrounding customer driven work requests. This involves developing effective…
Added 11 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
…reconciled across the entire project in conjunction with Project…
Added 15 hours ago
FN
Training Coordinator I
Framatome North America
Pickering, ON
- Full-time
Provide weekly training reports to supervisors and tracks qualifications in the customer system to ensure compliance.
Added 16 hours ago
WF
Teller Services Coordinator - Grand Rapids, MI
Wintrust Financial Corporation
Grand Rapids, MB
- Full-time
The Teller Services Coordinator is responsible for the supervision of all branch functions associated with processing customer transactions and maintaining operational soundness. The role…
Added 16 hours ago
PP
Career Development Practitioner / Information Resource Specialist
People Plus Consulting Limited
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
…responsible for delivering mainly in-house with some outreach services to our clients and community partners. Under the direction of the Group and Resource Coordinator, they will be…
Added 17 hours ago
GC
Catering Coordinator Full Time
Group Compass Ltee
Toronto, ON
- Full-time
Oversee, coordinate, and plan events, including banquets, luncheons, coffee services, venue and AV bookings and other various functions
Added 17 hours ago
WC
Service Coordinator
Wiseworth Canada Industries Ltd.
Surrey, BC
- Full-time
We're looking for a friendly, organized, and customer-focused Service Coordinator to join our Lower Mainland service team, based at our head office in Surrey, BC.
Added 18 hours ago
M
GWS Internal Wholesaler - Retail
Manulife
Toronto, ON · Waterloo, ON · Vancouver, BC
- Full-time
…building ideas. Working with an External Wholesaler and Territory Coordinator, you will be accountable for sales growth and relationship management within a defined…
Added 18 hours ago
NB
Business Coordinator
National Bank of Canada
Montreal, QC
- Full-time
A career as a Coordinator at National Bank, your ability to work in synergy with your colleagues and partners will be a key asset. In this role, you’ll optimize processes to help your…
Added 19 hours ago
Customer Experience Coordinator
Clutch Technologies Inc.
Halifax, NS
…growth, and excellence. As we scale rapidly, we are looking for a Customer Experience Coordinator to be the face of our company! Since our entire car-buying process is online, you’ll be the…
Added 20 hours ago
NE
Administrative Assistant #26-36
North Eastern Ontario Family and Children's Services (NEOFACS)
Kapuskasing, ON
- $45,073 to $53,691 CAD / year
- Contract
As a member of the Clerical team, the Administrative Assistant will provide administrative and clerical support services to the Agency and its programs. Your primary responsibilities will…
Added 20 hours ago
TT
COORDONNATEUR/COORDONATRICE MAGASIN DE DÉTAIL WINNERS - PLACE DE VILLE
The TJX Companies, Inc.
Sept-Îles, QC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 20 hours ago
TT
Retail Store Coordinator Full Time Winners Carleton Place
The TJX Companies, Inc.
Carleton Place, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 21 hours ago
CH
Community Support Worker III Community Link (Permanent Full-Time)
CASS Human Resources
Calgary, AB
- Full-time
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the…
Added 22 hours ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…Assisted Living Alberta. Edmonton Zone Continuing Care provides services through five main program areas: Home Living, Supportive Living, Facility Living, Transition Services and Palliative…
Added 22 hours ago
RD
Accounting Clerk
Regional District of Nanaimo
BC · British Columbia, Canada
- Full-time
The Regional District of Nanaimo is seeking a temporary full-time Accounting Clerk with Finance Services.
Added 23 hours ago
TC
Retail Visual Merchandise Coordinator Full Time Winners Lynn Valley
TJX Canada – Winners, Marshalls, HomeSense
North Vancouver, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 23 hours ago
E
Assignment Coordinator - Casual
Extendicare
Toronto, ON
- Part-time
As an Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to…
Added 23 hours ago
NC
Project Coordinator (Entry-Level)
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
…industry leader in TV broadcasting, streaming, radio, business services, and advertising. Stingray provides commercial music, digital signage solutions, and in-store media to businesses…
Added 23 hours ago
NC
Project Manager
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
…industry leader in TV broadcasting, streaming, radio, business services, and advertising. Stingray provides commercial music, digital signage solutions, and in-store media to businesses…
Added 1 day ago
AC
Accounts Payable Coordinator
Aston Carter
Vancouver, BC
- $20 to $23 CAD / hour
- Contract
Our client is seeking an Accounts Payable Coordinator to support high-volume accounts payable operations within a fast-paced corporate environment. This role is responsible for processing…
Added 1 day ago
YWG Ramp Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
…completing and verifying manifests, shipping and receiving, customer services, organizing fridge and freezers, cleaning and organizing the warehouse, operating forklifts,…
Added 1 day ago
S
Engineering Assistant (Facilities Management)
SaskTel
Regina, SK
- Full-time
Architectural Technologists/Civil Engineering Technologists within this group act as the prime coordinator on many projects undertaken by Corporate Services, working closely with internal…

Centah Inc.

Client Services Coordinator, Bilingual

Toronto, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 2+ years of customer service experience, ideally in a technical environment involving multiple systems
Posting language: English
Posted: Oct 5, 2026

Original job description

Who we are:

We're a Toronto-based SaaS company with over 15 years of experience helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that large operations demand.

Centah Flint, our field lead capture app, lets teams capture leads and book appointments on the spot from real-time availability, and our North American Contact Center supports clients across the United States and Canada. We're more than a software provider - we're an end-to-end partner to make your home service program run smarter and more efficiently.

About the role:

We are a team responsible for making our Client's operation efficient and easy. If you like to help people, you are responsible by nature, enjoy problem solving and are a team player who has a great attitude, this is a job for you.

Your role will be to take care of all the back-end processes and systems to ensure a smooth operation. You will be in charge of updating/configuring the different systems and keeping all the parties involved in the operation informed so they can complete their own processes with the information you provide. In addition, you will suggest ways to improve the operation.

What you'll be doing:

Intake and manage service requests submitted by system users.
Provide concierge administrative support
Execute onboarding activities and deliver training for the systems users.
Develop business process documentation
Contribute to the department optimization and business process improvement initiatives.
Assist with user account management activities (e.g., onboarding and offboarding of employees)
Contribute to maintaining SLAs at 95%
Execute back-up Contact Centre Agent responsibilities, as required

Who you are:

Strong communication skills; able to speak with a variety of stakeholders with confidence, adjusting message and delivery to meet the relevant audience
Possesses a highly collaborative working style and demonstrated experience excelling in a cross-functional role
Positively contribute to our company culture: embrace and embody our core values, promote a culture of inclusivity and belonging and celebrate wins together

Requirements

2+ years of customer service experience, ideally in a technical environment involving multiple systems
Bilingual fluency in French and English is required
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides)
A proactive and persistent approach to challenges, with the drive to help the company achieve its goals
Ability to address issues with a sense of urgency and prioritize tasks effectively
Dedication to producing high-quality work that aligns with the organization's standards
Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity
A commitment to delivering exceptional service to both internal and external clients

Benefits

Winner of Canada's Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:

An award-winning culture with a collaborative & inclusive team
Competitive pay and performance-based bonus:
- Annual Base Salary: $55,000 - $60,000
- Annual Bonus: 20%
Committed to flexible work arrangements, offering hybrid workplace options
Comprehensive medical, dental and vision coverage + Lifestyle Account
RRSP Matching and Parental Leave Top UP Program
In office massage, meditation & workout sessions
Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
Career learning and development programs

Next Steps:

If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you are selected to move forward in the process.

Centah is an equal opportunity employer. We celebrate diverse backgrounds and perspectives because we know they make our team stronger and our product better. We hire based on talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here.

We may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters. If you require accommodation at any stage of the recruitment process, please let our People Success team know. Please note that this posting is for an existing vacancy, and all employment offers are contingent upon a successful background and credit check, among other verifications.

Apply About employer

More about this job

Responsibilities

Manage service requests, provide administrative support, configure systems, and keep stakeholders informed to support smooth client operations. Onboard and train users, document and improve business processes, assist with account management, help maintain service-level agreements, and provide backup contact center support as needed.

Requirements

Requires at least two years of customer service experience, ideally in a technical environment involving multiple systems, and fluency in both French and English. Candidates should be proficient with Microsoft Office or Google Workspace and demonstrate strong communication, collaboration, analytical judgment, prioritization, initiative, and commitment to high-quality service.

Skills

Customer Service
French-English Bilingual Communication
Stakeholder Communication
Administrative Support
System Configuration
Service Request Management
User Onboarding and Training
Process Improvement
User Account Management
Microsoft Office Suite
Google Workspace
Analytical Thinking
Problem Solving
Task Prioritization
Cross-Functional Collaboration

Benefits

Competitive Pay
Performance-Based Bonus
Hybrid Work Options
Medical Coverage
Dental Coverage
Vision Coverage
Lifestyle Account
RRSP Matching
Parental Leave Top-Up
In-Office Massage, Meditation, and Workout Sessions
Virtual Events and Team Activities
Career Learning and Development Programs

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Home Services
Lead Management Software
Lead Capture
Contact Center
Client Services
Service Requests
System Configuration
Administrative Support
User Onboarding
User Training
Process Improvement
User Account Management
Service-Level Agreements
Customer Service
French
English
Microsoft Office Suite
Excel
PowerPoint
Word
Google Workspace
Docs
Sheets
Slides
Stakeholder Communication
Cross-Functional Collaboration
Risk Assessment
Appointment Booking

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