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Added 1 min ago
PC
ServiceNow Specialist
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Using an agile methodology, participate in the development of custom user interfaces, forms, workflows, scripting, and applications on the ServiceNow platform.
Added 1 min ago
BR
Senior Software Engineer
BITS Recruiting
Toronto, ON
- Contract
Our client is seeking a Senior Software Developer – ETL to support the design, development, testing, maintenance, and enhancement of data warehousing, ETL, business intelligence, reporting,…
Added 1 min ago
AI
Senior AWS Data Engineer - 10+yrs
Apptoza Inc.
Toronto, ON
- Contract
…of hands-on experience designing, developing, and supporting enterprise-scale data platforms on AWS. The ideal candidate will be a strong individual contributor with deep expertise in AWS…
Added 1 min ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
…engineering, security, data, and delivery teams to shape and lead enterprise technology…
Added 1 min ago
MC
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
- Full-time
…and banking/financial services experience to support complex enterprise applications and integration…
Added 1 min ago
PG
AVP Third Party Risk Management
Peoples Group
Calgary, AB
- Full-time
Familiarity with Software Development Life Cycle in the context of enterprise applications and experience developing requirements for risk management solutions and coordinating User…
Added 3 mins ago
QC
Quality Assurance Engineer
Quarry Consulting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Strong hands-on experience in functional and manual testing of enterprise applications, with the ability to independently own complex test areas.
Added 3 mins ago
EC
Senior Account Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Experience selling enterprise technology, software, or GIS‑related solutions is an asset.
Added 5 mins ago
AI Engineer Sr
Dayforce
Canada
We are looking for an AI Engineer - Agentic Systems Evaluation to help define how we measure, test, and improve the quality of enterprise AI systems.
Added 32 mins ago
ED
Senior Quality Engineer/Lead - EN 323
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
…across the SDLC. The incumbent will design and implement secure, enterprise-grade testing solutions, establish best practices for AI-assisted quality engineering, and support the adoption…
Added 32 mins ago
C
Salesforce Data Cloud Developer
Cognizant
Toronto, ON
- Full-time
As a Salesforce Data Cloud Developer, you will make an impact by designing, implementing, and optimizing enterprise-scale customer data solutions using Salesforce Data Cloud. You will be a…
Added 32 mins ago
R&
Developer - Full Stack – Senior
Robertson & Company Ltd.
Toronto, ON
- Contract
…designs, builds and/or codes, acquires, tests, and implements enterprise information structures and applications, to meet critical City-wide and divisional business objectives and to…
Added 32 mins ago
C
Salesforce Datacloud Developer
Cognizant
Toronto, ON
- Full-time
As a Salesforce Data Cloud Developer, you will make an impact by designing, implementing, and optimizing enterprise-scale customer data solutions using Salesforce Data Cloud. You will be a…
Added 32 mins ago
R&
Software Developer - Full Stack – Senior
Robertson & Company Ltd.
Toronto, ON
- Contract
…designs, builds and/or codes, acquires, tests, and implements enterprise information structures and applications, to meet critical City-wide and divisional business objectives and to…
Added 32 mins ago
B
Organizational Change Manager
Bevertec
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Experience with network segmentation or enterprise security initiatives.
Added 32 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Saint John, NB
- Full-time
…looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team. This role offers variety, responsibility, and the opportunity to realize your leadership…
Added 32 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
St. John's, NL
- Full-time
…looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team. This role offers variety, responsibility, and the opportunity to realize your leadership…
Added 32 mins ago
SH
Nurse Specialized in Wound, Ostomy and Continence
SE Health
Kingston, ON
- Full-time
…and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and…
Added 32 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Calgary, AB
- Full-time
…looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team. This role offers variety, responsibility, and the opportunity to realize your leadership…
Added 32 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Halifax, NS
- Full-time
…looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team. This role offers variety, responsibility, and the opportunity to realize your leadership…
Added 32 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Winnipeg, MB
- Full-time
…looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team. This role offers variety, responsibility, and the opportunity to realize your leadership…
Added 32 mins ago
C
Full Stack Developer - Golang & Nodejs
CGI
Halifax, NS
- Full-time
CGI is seeking an experienced Full Stack Developer to join our team and help design, build, and evolve production-grade backend systems and cloud-native platforms. This role is ideal for a…
Added 32 mins ago
SH
Personal Support Worker
SE Health
Leamington, ON
- Part-time
…and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and…
Added 32 mins ago
LH
Executive Assistant - Paralegal
London Hydro
London, ON
- Full-time
Assist with the drafting and proofreading of legal documents (contracts, memoranda, applications, responses, resolutions, correspondence, etc.), ensuring version control and audit-readiness.
Added 32 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
London, ON
- Full-time
…looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team. This role offers variety, responsibility, and the opportunity to realize your leadership…

Centah Inc.

Client Services Coordinator, Bilingual

Toronto, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 2+ years of customer service experience, ideally in a technical environment involving multiple systems
Posting language: English
Posted: Oct 5, 2026

Original job description

Who we are:

We're a Toronto-based SaaS company with over 15 years of experience helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that large operations demand.

Centah Flint, our field lead capture app, lets teams capture leads and book appointments on the spot from real-time availability, and our North American Contact Center supports clients across the United States and Canada. We're more than a software provider - we're an end-to-end partner to make your home service program run smarter and more efficiently.

About the role:

We are a team responsible for making our Client's operation efficient and easy. If you like to help people, you are responsible by nature, enjoy problem solving and are a team player who has a great attitude, this is a job for you.

Your role will be to take care of all the back-end processes and systems to ensure a smooth operation. You will be in charge of updating/configuring the different systems and keeping all the parties involved in the operation informed so they can complete their own processes with the information you provide. In addition, you will suggest ways to improve the operation.

What you'll be doing:

Intake and manage service requests submitted by system users.
Provide concierge administrative support
Execute onboarding activities and deliver training for the systems users.
Develop business process documentation
Contribute to the department optimization and business process improvement initiatives.
Assist with user account management activities (e.g., onboarding and offboarding of employees)
Contribute to maintaining SLAs at 95%
Execute back-up Contact Centre Agent responsibilities, as required

Who you are:

Strong communication skills; able to speak with a variety of stakeholders with confidence, adjusting message and delivery to meet the relevant audience
Possesses a highly collaborative working style and demonstrated experience excelling in a cross-functional role
Positively contribute to our company culture: embrace and embody our core values, promote a culture of inclusivity and belonging and celebrate wins together

Requirements

2+ years of customer service experience, ideally in a technical environment involving multiple systems
Bilingual fluency in French and English is required
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides)
A proactive and persistent approach to challenges, with the drive to help the company achieve its goals
Ability to address issues with a sense of urgency and prioritize tasks effectively
Dedication to producing high-quality work that aligns with the organization's standards
Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity
A commitment to delivering exceptional service to both internal and external clients

Benefits

Winner of Canada's Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:

An award-winning culture with a collaborative & inclusive team
Competitive pay and performance-based bonus:

Annual Base Salary: $55,000 - $60,000
Annual Bonus: 20%

Committed to flexible work arrangements, offering hybrid workplace options
Comprehensive medical, dental and vision coverage + Lifestyle Account
RRSP Matching and Parental Leave Top UP Program
In office massage, meditation & workout sessions
Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
Career learning and development programs

Next Steps:

If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you are selected to move forward in the process.

Centah is an equal opportunity employer. We celebrate diverse backgrounds and perspectives because we know they make our team stronger and our product better. We hire based on talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here.

We may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters. If you require accommodation at any stage of the recruitment process, please let our People Success team know. Please note that this posting is for an existing vacancy, and all employment offers are contingent upon a successful background and credit check, among other verifications.

Apply About employer

More about this job

Responsibilities

Manage service requests, provide administrative support, configure systems, and keep stakeholders informed to support smooth client operations. Onboard and train users, document and improve business processes, assist with account management, help maintain service-level agreements, and provide backup contact center support as needed.

Requirements

Requires at least two years of customer service experience, ideally in a technical environment involving multiple systems, and fluency in both French and English. Candidates should be proficient with Microsoft Office or Google Workspace and demonstrate strong communication, collaboration, analytical judgment, prioritization, initiative, and commitment to high-quality service.

Skills

Customer Service
French-English Bilingual Communication
Stakeholder Communication
Administrative Support
System Configuration
Service Request Management
User Onboarding and Training
Process Improvement
User Account Management
Microsoft Office Suite
Google Workspace
Analytical Thinking
Problem Solving
Task Prioritization
Cross-Functional Collaboration

Benefits

Competitive Pay
Performance-Based Bonus
Hybrid Work Options
Medical Coverage
Dental Coverage
Vision Coverage
Lifestyle Account
RRSP Matching
Parental Leave Top-Up
In-Office Massage, Meditation, and Workout Sessions
Virtual Events and Team Activities
Career Learning and Development Programs

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Home Services
Lead Management Software
Lead Capture
Contact Center
Client Services
Service Requests
System Configuration
Administrative Support
User Onboarding
User Training
Process Improvement
User Account Management
Service-Level Agreements
Customer Service
French
English
Microsoft Office Suite
Excel
PowerPoint
Word
Google Workspace
Docs
Sheets
Slides
Stakeholder Communication
Cross-Functional Collaboration
Risk Assessment
Appointment Booking

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