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Added 3 hours ago
V
CHSP Intake Coordinator
VMCH
Mulgrave, NS
- Full-time
As a CHSP Intake Coordinator, you will play an important role in supporting VMCH’s Care at Home Growth function, helping prospective CHSP clients move smoothly from initial opportunity…
Added 10 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services - Maple Ridge
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Coordinates care for clients by collaborating with interprofessional care team, performing intake functions, conducting mental health assessments, developing, implementing, maintaining and…
Added 10 hours ago
FH
Patient Care Coordinator, Registered Nurse, Rehabilitation, Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff…
Added 10 hours ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff…
Added 10 hours ago
FH
Patient Care Coordinator - Neonatal ICU - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Other
…and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff…
Added 10 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services - Hope
Fraser Health Authority
Harrison Hot Springs, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Coordinates care for clients by collaborating with interprofessional care team, performing intake functions, conducting mental health assessments, developing, implementing, maintaining and…
Added 10 hours ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff…
Added 10 hours ago
FH
Emergency Psychiatric Liaison Nurse (EPLN) - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…the Registered Nurse/Registered Psychiatric Nurse performs intake assessment, crisis intervention, and direct patient care to Psychiatric patients in the Emergency Department and/or MH&SUS…
Added 10 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services - MHSU Simplified Access Line FS
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Coordinates care for clients by collaborating with interprofessional care team, performing intake functions, conducting mental health assessments, developing, implementing, maintaining and…
Added 10 hours ago
FH
RN/RPN, Substance Use Services - Hope / Agassiz / Harrison Hot Springs / Kent
Fraser Health Authority
Harrison Hot Springs, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Performs intake functions, conducts mental health assessments, develops, implements, maintains and adjusts comprehensive treatment plans based on client needs and best practices,…
Added 10 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services - ACSS Delta
Fraser Health Authority
Delta, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Coordinates care for clients by collaborating with interprofessional care team, performing intake functions, conducting mental health assessments, developing, implementing, maintaining and…
Added 10 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services - ACSS New Westminster
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Full-time
Coordinates care for clients by collaborating with interprofessional care team, performing intake functions, conducting mental health assessments, developing, implementing, maintaining and…
Added 13 hours ago
NE
Literacy Program Coordinator
Neeginan Education, Training and Employment Services Inc.
Winnipeg, MB
- Full-time
As the Program Coordinator, you will lead a welcoming and supportive program where adult learners are encouraged to build on their strengths and succeed at their own pace. You will work…
Added 1 day ago
FH
Emergency Psychiatric Liaison Nurse (EPLN) - Peace Arch Hospital
Fraser Health Authority
White Rock, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…the Registered Nurse/Registered Psychiatric Nurse performs intake assessment, crisis intervention, and direct patient care to Psychiatric patients in the Emergency Department and/or MH&SUS…
Added 1 day ago
FH
Patient Care Coordinator-Medical-Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff…
Added 1 day ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff…
Added 1 day ago
FH
Registered Nurse, Medicine - Outpatient Intravenous (IV) - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Other
…already peripherally inserted central catheters, coordinating intake of patients into the relevant IV program, identifying patient's suitability for referral to a community-based IV…
Added 1 day ago
FH
Patient Care Coordinator - ICU - Chilliwack General Hospital (CGH)
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff…
Added 1 day ago
LH
Receptionist - Physiotherapy Clinic
Lifemark Health Group
White Rock, BC
- $19 to $23 CAD / hour
- Part-time
The Front Desk Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is…
Added 1 day ago
LH
Front Desk Care Coordinator
Lifemark Health Group
Kamloops, BC
- $19 to $23 CAD / hour
- Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 1 day ago
1
Telecom & Connectivity Account Coordinator
123Dentist
Toronto, ON
- $48,000 to $60,000 CAD / year
- Full-time
- Temporary
As the Telecom & Connectivity Account Coordinator, you’ll build and maintain the record that fixes this – owning the account register, the request pipeline, and day-to-day coordination with…
Added 2 days ago
AI
Marketing Coordinator
AutoCanada Inc.
Edmonton, AB
- Full-time
AutoCanada is looking for a highly organized Project Coordinator! By working alongside Account Managers, Creative, Media, and Web, you’ll turn priorities into clear next steps, ensuring the…
Added 2 days ago
HH
Integrated Care Pathways Coordinator
Headwaters Health Care Centre
Orangeville, ON
- Full-time
Registered Practical Nurse – Integrated Care Pathways Coordinator
Added 2 days ago
EM
RFP Coordinator
Evertz Microsystems Limited
Burlington, ON
- Full-time
As an RFP Coordinator, you will lead the end-to-end response process for Requests for Proposals (RFPs), ensuring submissions are accurate, compliant, and delivered on time. This role…
Added 2 days ago
VC
Design Coordinator
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Pickering Nuclear Generating Station Refurbishment Program Involves Designing And Building a New Deep-water Intake In Lake Ontario To Improve The Plant's Cooling System. This Will…

Centah Inc.

Client Services Coordinator, Bilingual

Toronto, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Apr 3, 2027
Experience: 2+ years of customer service experience, ideally in a technical environment involving multiple systems
Posting language: English
Posted: Oct 5, 2026

Original job description

Who we are:

We're a Toronto-based SaaS company with over 15 years of experience helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that large operations demand.

Centah Flint, our field lead capture app, lets teams capture leads and book appointments on the spot from real-time availability, and our North American Contact Center supports clients across the United States and Canada. We're more than a software provider - we're an end-to-end partner to make your home service program run smarter and more efficiently.

About the role:

We are a team responsible for making our Client's operation efficient and easy. If you like to help people, you are responsible by nature, enjoy problem solving and are a team player who has a great attitude, this is a job for you.

Your role will be to take care of all the back-end processes and systems to ensure a smooth operation. You will be in charge of updating/configuring the different systems and keeping all the parties involved in the operation informed so they can complete their own processes with the information you provide. In addition, you will suggest ways to improve the operation.

What you'll be doing:

Intake and manage service requests submitted by system users.
Provide concierge administrative support
Execute onboarding activities and deliver training for the systems users.
Develop business process documentation
Contribute to the department optimization and business process improvement initiatives.
Assist with user account management activities (e.g., onboarding and offboarding of employees)
Contribute to maintaining SLAs at 95%
Execute back-up Contact Centre Agent responsibilities, as required

Who you are:

Strong communication skills; able to speak with a variety of stakeholders with confidence, adjusting message and delivery to meet the relevant audience
Possesses a highly collaborative working style and demonstrated experience excelling in a cross-functional role
Positively contribute to our company culture: embrace and embody our core values, promote a culture of inclusivity and belonging and celebrate wins together

Requirements

2+ years of customer service experience, ideally in a technical environment involving multiple systems
Bilingual fluency in French and English is required
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) or Google Workspace (Docs, Sheets, Slides)
A proactive and persistent approach to challenges, with the drive to help the company achieve its goals
Ability to address issues with a sense of urgency and prioritize tasks effectively
Dedication to producing high-quality work that aligns with the organization's standards
Capacity for analytical thinking, sound judgment, and the ability to make decisions considering various levels of risk and complexity
A commitment to delivering exceptional service to both internal and external clients

Benefits

Winner of Canada's Most Admired Corporate Cultures, twice. We offer more than just the basics, take advantage of:

An award-winning culture with a collaborative & inclusive team
Competitive pay and performance-based bonus:

Annual Base Salary: $55,000 - $60,000
Annual Bonus: 20%

Committed to flexible work arrangements, offering hybrid workplace options
Comprehensive medical, dental and vision coverage + Lifestyle Account
RRSP Matching and Parental Leave Top UP Program
In office massage, meditation & workout sessions
Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
Career learning and development programs

Next Steps:

If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you are selected to move forward in the process.

Centah is an equal opportunity employer. We celebrate diverse backgrounds and perspectives because we know they make our team stronger and our product better. We hire based on talent, potential, and culture add - no matter your background, identity, or life experience, you are welcome here.

We may use AI to support our hiring process. While these tools assist our team, applications are ultimately reviewed and assessed by our recruiters. If you require accommodation at any stage of the recruitment process, please let our People Success team know. Please note that this posting is for an existing vacancy, and all employment offers are contingent upon a successful background and credit check, among other verifications.

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More about this job

Responsibilities

Manage service requests, provide administrative support, configure systems, and keep stakeholders informed to support smooth client operations. Onboard and train users, document and improve business processes, assist with account management, help maintain service-level agreements, and provide backup contact center support as needed.

Requirements

Requires at least two years of customer service experience, ideally in a technical environment involving multiple systems, and fluency in both French and English. Candidates should be proficient with Microsoft Office or Google Workspace and demonstrate strong communication, collaboration, analytical judgment, prioritization, initiative, and commitment to high-quality service.

Skills

Customer Service
French-English Bilingual Communication
Stakeholder Communication
Administrative Support
System Configuration
Service Request Management
User Onboarding and Training
Process Improvement
User Account Management
Microsoft Office Suite
Google Workspace
Analytical Thinking
Problem Solving
Task Prioritization
Cross-Functional Collaboration

Benefits

Competitive Pay
Performance-Based Bonus
Hybrid Work Options
Medical Coverage
Dental Coverage
Vision Coverage
Lifestyle Account
RRSP Matching
Parental Leave Top-Up
In-Office Massage, Meditation, and Workout Sessions
Virtual Events and Team Activities
Career Learning and Development Programs

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Home Services
Lead Management Software
Lead Capture
Contact Center
Client Services
Service Requests
System Configuration
Administrative Support
User Onboarding
User Training
Process Improvement
User Account Management
Service-Level Agreements
Customer Service
French
English
Microsoft Office Suite
Excel
PowerPoint
Word
Google Workspace
Docs
Sheets
Slides
Stakeholder Communication
Cross-Functional Collaboration
Risk Assessment
Appointment Booking

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