Junior Helpdesk Technician

NOW HIRING: Junior Helpdesk Technician

LOCATION: Centennial Auto Group – Summerside & Charlottetown, PEI

HOURS: Full-time, permanent. Monday-Friday, 40 hours per week. (Some flexibility may be required)

COMPENSATION: $40,000 – $45,000 based on experience

BUILD YOUR CAREER WITH US

At Centennial Auto Group, we believe our people drive our success. We’re proud to offer a supportive, team-oriented environment where employees are encouraged to grow, develop, and make a meaningful impact every day. We offer:

• Competitive compensation package
• Company matching RRSP program
• Group health, dental, and insurance benefits
• Professional training and development opportunities
• Employee discounts
• Career growth opportunities within our organization
• A collaborative workplace culture built on respect, teamwork, and customer care

THE PERFECT FIT:

We are looking for a “doer” - someone who enjoys solving immediate problems, from fixing a stubborn printer to managing Google Workspace accounts. You will assist in maintaining over 365+ devices, support our desktop environment, and collaborate with senior IT staff on network initiatives. In this hands-on role, you will be the first line of defence for our employees, ensuring their day-to-day technology needs are met efficiently and with a positive attitude.

APPLICABLE SKILLS/ QUALIFICATIONS:

• Diploma or degree in Information Technology, Computer Engineering Technology or Computer Science
• Minimum 2 years of experience providing end-user technical support
• Experience supporting Microsoft Windows operating systems, Microsoft 365 applications, Microsoft Teams, and enterprise productivity tools
• Experience supporting users within Google Workspace
• Demonstrated experience troubleshooting hardware, software, network connectivity, DNS, DHCP, and VPN
• Experience deploying, configuring, maintaining, and troubleshooting laptops, desktops, monitors, printers, and other end-user technology devices
• CompTIA A+, or another recognized IT support certification demonstrating foundational knowledge of technical troubleshooting, hardware, software, operating systems, networking, and end-user support, not required but beneficial
• Experience maintaining technical documentation, knowledge bases, and incident management records
• Strong customer service, communication, analytical, troubleshooting, and problem-solving skills
• Ability to travel to operational sites as required
• Written and spoken English are required.

JOB TASKS:

• Troubleshoot and resolve technical issues across a wide variety of IT technical disciplines. Including but not limited to: computer hardware, laptops, desktops, mobile devices, printers, peripherals, Google Workspace, Google Drive, Microsoft 365 applications, and other business technologies, including PBS, Mitchell Repair, Audatex, and Partskick
• Provide technical guidance and support to users by phone, email, chat, and in person, while maintaining a high level of customer service.
• Diagnose, reproduce, investigate, and resolve hardware, software, and connectivity issues using technical knowledge, documentation, knowledge bases, and vendor resources.
• Escalate complex or unresolved technical issues to senior technical resources or specialized support teams as required.
• Provide guidance and training to end users regarding software applications, systems, hardware operation, and technology best practices.
• Manage onboarding and offboarding activities, including account provisioning, access management, and deployment of technology equipment.
• Administer user accounts, permissions, software licensing, and access controls in accordance with company policies.
• Support business systems, networks, internet services, and remote access technologies.
• Maintain accurate records of service requests, incidents, troubleshooting activities, and resolution
• Create and maintain technical documentation, user guides, and knowledge base articles to support self-service and operational efficiency.
• Support the deployment, configuration, maintenance, and replacement of computing devices and peripheral equipment.
• Perform proactive maintenance activities, software installations, upgrades, updates, and mass software deployments.
• Collaborate with internal IT teams, operational stakeholders, and third-party vendors to implement technology solutions and resolve technical issues
• Support technology systems in office and operational environments, including remote and mining-site locations.

Exciting career opportunities await you at Centennial Auto Group, a rapidly expanding company with a 47-year track record of success. Join our team and help shape our growth as we operate six new vehicle dealerships, thirteen collision centers, and two powersports stores across Prince Edward Island, New Brunswick, and Nova Scotia. At Centennial Auto Group, excellence is at the heart of everything we do, and we invite you to experience a fulfilling career with us.

Anyone legally able to work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

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Languages:

English