Distribution Account Administrator

Centennial Food Solutions is a leading provider of customized quality center-of-the-plate products in Western Canada. Our goal is simple: to connect our communities through great food and exceptional service. Our reputation as a dependable and flexible partner is why discerning restaurants, retailers, foodservice, and trading companies choose us time and time again. With branches across Western Canada and a vast network of business brands, we are uniquely positioned to bring value to our partners at every turn.

Hiring Manager	General Manager, eleven foodgroup	Position Type	Temporary, 5 Months
Location	Calgary, AB	Travel	As required
Department	Administration	Job Type	Office

Job Purpose

The Distribution Account Administrator is responsible for coordinating order processing, distribution activities, customer communications, and administrative support functions to ensure the accurate and timely fulfillment of customer orders. Reporting to the Manager, Distribution or designate, this role serves as a key liaison between customers, suppliers, carriers, and internal stakeholders while maintaining a high standard of customer service and operational efficiency.

Essential Functions

• Review incoming orders for accuracy, ensuring alignment with master data, pricing, and customer requirements.
• Communicate unit pricing, shipping schedules, and anticipated delays to customers.
• Forward orders to suppliers and coordinate order fulfillment activities.
• Prepare, process, and maintain required shipping and transportation documentation.
• Generate and issue customer invoices accurately and in a timely manner.
• Investigate and resolve shipping issues, order discrepancies, and delivery concerns.
• Respond to customer inquiries and provide exceptional customer service.
• Coordinate emergency orders and facilitate communication between customers and production facilities.
• Arrange transportation and logistics for product delivery.
• Support the onboarding of new customers and business units.
• Act as the primary point of contact for customer concerns, complaints, and product-related inquiries.
• Maintain customer contracts and update information within company systems.
• Assist with accounts receivable and accounts payable activities.
• Provide administrative support for inside sales activities and customer accounts.
• Manage and maintain customer pricing schedules and price lists.
• Utilize reporting tools to analyze operational, freight, and customer data.
• Request, compare, and negotiate freight rates with external transportation providers.
• Prepare freight and logistics reports as required.
• Additional duties as assigned.

Qualifications (Education, Experience)

• High school diploma or equivalent required; post-secondary education in business, administration, accounting, logistics, or a related field is considered an asset.
• Previous customer service experience is considered an asset.
• Experience with order processing, distribution, logistics, transportation coordination, or sales administration is preferred.
• Accounting, accounts receivable, or accounts payable experience is considered an asset.
• Proficiency with Microsoft Office applications, including Excel, SharePoint, and OneNote.
• Experience working with ERP, order management, or customer relationship management systems is an asset.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong written and verbal communication skills.
• Training will be provided.

Key Competencies

• Customer Service Excellence
• Attention to Detail
• Communication Skills
• Relationship Building
• Problem Solving
• Organization & Time Management
• Accountability
• Teamwork & Collaboration
• Adaptability & Flexibility
• Business Acumen
• Data Analysis & Reporting
• Initiative
• Reliability & Dependability
• Professionalism
• Continuous Learning Mindset

Benefits and Perks

• Comprehensive Health and Dental coverage for you and your family.
• Registered Retirement Savings Plan with company matching contributions.
• Subsidized Company Share Ownership plan.
• Employee Family Assistance Program (support for mental health, financial services, and legal needs).
• Employee pricing on thousands of high-quality foods.
• Career advancement opportunities and training across the company.
• Instant Pay: through pay streaming you can have instant access to earnings without having to wait for payday!
• Belonging to a team that is passionate about food and long-term success.

Please note:

• Candidates must be legally able to work in Canada at this time. Centennial Food Solutions regrets that it is unable to sponsor employment Visas.
• Please note that final candidates for this position may be required to undergo a confidential pre-employment background check which may include but not be limited to criminal, and/or credit testing.