Service Scheduling Coordinator

This role is not administrative support. It is operational control.

We are looking for a high-caliber Service Scheduling Coordinator to own and drive the daily scheduling and intake flow for window service within our Window division. These are active service files related to our installed window products - warranty calls, adjustments, parts replacements, remakes, and technical service visits. You will be coordinating directly with homeowners, builders, project managers, technicians, and production. The schedule is the heartbeat of the department. It dictates technician productivity, customer satisfaction, and overall service performance.

This role requires someone who thrives in volume, makes strong decisions quickly, and brings structure to moving parts. If you perform best when things are busy, deadlines are tight, and you are the person everyone relies on to keep work moving forward, this is the role for you.

What You Will Be Responsible For

Own the Service Schedule

• Build, maintain, and adjust the technician schedule in real time
• Maintain a minimum two-week forward outlook
• Balance urgency, geography, job complexity, and parts availability
• Protect schedule integrity while adapting to daily changes

Control Intake & Workflow

• Triage high-volume service requests via phone and email
• Assess scope, urgency, and chargeability
• Create accurate, detailed work orders
• Track files from intake to completion without backlog

Align Parts, Production & Appointments

• Identify required parts or remakes
• Coordinate with production on timelines
• Align scheduling with product availability
• Prevent delays through forward planning

This is a high-volume, fast-moving environment. The workload is significant and priorities shift daily. Success requires disciplined prioritization, independent judgment, and the ability to stay composed under pressure.

Qualifications

• 3+ years of scheduling, service coordination, or operations support experience
• Experience managing high-volume workflows with competing deadlines
• Strong system proficiency (ERP, service software, scheduling platforms)
• Excellent organizational discipline and follow-through
• Confident decision-making ability
• Strong written and verbal communication skills
• Experience in construction, manufacturing, or service environments is an asset

The Ideal Candidate

You see scheduling as operational leadership, not calendar management. You understand that technician productivity, customer experience, and overall departmental performance are driven by how well the schedule is built, controlled, and protected. You do not get overwhelmed by volume, you do not wait for direction, and you do not leave loose ends. You take ownership of the day’s outcome and understand that strong scheduling directly impacts customer satisfaction. This role is best suited to someone who thrives under pressure, enjoys operational complexity, and takes pride in running a tight, controlled service environment where you truly own the flow.

Who are we?

OWN IT! That’s more than just a motto at Centra - it’s our way of life. As a 100% employee-owned company, we’re not just working for a paycheck; we’re investing in our future together. With state-of-the-art manufacturing plants in Langley and Calgary, and branches across British Columbia and Alberta, Centra is a leader in high-performance vinyl windows and building envelope restorations. For 39 years, we’ve been perfecting our craft and our culture, earning national acclaim as one of Canada’s Most Admired Corporate Cultures and Best Managed Companies. We’re driven by growth and innovation, powered by our dedicated team. Now is an exciting time to join us as we embark on major expansion plans. At Centra, your career isn’t just a job - it’s an opportunity to OWN your growth, your future, and your impact. Embrace the challenge, shape your success, and OWN IT with Centra!

More about our Award Winning Company!

We won the National Award for “Best Managed Companies” in 2022! This award is Canada’s leading business awards program, recognizing excellence in private Canadian-owned companies. Only the best are awarded with this prestigious designation.

We also won the National WaterStone Award for “Canada’s Most Admired Corporate Culture.” This award recognizes best-in-class Canadian organizations for fostering high-performance corporate cultures that help sustain a competitive advantage. We won because of our dedication, work ethic, and commitment to our culture.

Check us out:

Don’t forget to visit us on our website at centra.ca, Facebook under Centra Windows, and Instagram @Centrawindows to find out more about who we are. We want to know what you think and if we’re the right fit for you.