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Added 4 mins ago
SI
Faculty Development & Learning Management System Coordinator
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
…SIIT welcomes over 2400 students into our urban and community programs annually as well as serving over 6000 clients through our nine Career Centres across the province. The Saskatchewan…
Added 4 mins ago
KB
Customer Service Associate
Kent Building Supplies
Corner Brook, NL
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 4 mins ago
SP
Small, Medium, and Growth Business - Account Executive - Vancouver (Office-Based)
Salesforce Partner Canada
Vancouver, BC
- Full-time
Added 4 mins ago
GE
Stage Bar Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Confirm with the Line Lead or designated kitchen employee that the order is complete before leaving the service window.
Added 4 mins ago
GE
Sous Chef *12-Month Contract*
Grey Eagle Resort & Casino
Calgary, AB
- Contract
…the Executive or Executive Sous Chef, they are responsible to lead, coach, motivate and oversee all staff and aspects of the Food & Beverage – Back of the House departmental operations.…
Added 4 mins ago
SP
Alliances - Partner Account Mgr/Sr. Mgr
Salesforce Partner Canada
Toronto, ON
- Full-time
…high-visibility, high-impact role reporting to the RVP, Partner Sales Lead - perfect for someone who blends strategic vision with a true "roll-up-your-sleeves" execution…
Added 4 mins ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Confirm with the Line Lead or designated kitchen employee that the order is complete before leaving the service window.
Added 4 mins ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Confirm with the Line Lead or designated kitchen employee that the order is complete before leaving the service window.
Added 6 mins ago
Automotive Sales Advisor - Jim Pattison Volvo Cars North Vancouver
The Jim Pattison Auto Group
North Vancouver, BC
Exclusive access to vendor promotions, offers and purchase programs.
Added 29 mins ago
IW
AVP HR Service Delivery & Technology
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…future-state service model into a practical, multi-year roadmap and lead the evolution of the technology and services that support…
Added 29 mins ago
WC
Cashier / Front End Checkout Team Associate
Walmart Canada
Port Alberni, BC
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 29 mins ago
SI
Manager, Production
Saputo Inc.
Brandon, MB
- Full-time
…with Quality Control, full participation in the HACCP and BRC programs, as well as frequent review and implementation of Company and Government…
Added 30 mins ago
DL
Talent Acquisition - Global Lead
DM Lyons Consulting
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $160,000 CAD / year
- Full-time
The Head, Global Talent, Learning and Performance will shape and lead an integrated global strategy for talent management, learning, leadership development and performance. The role…
Added 35 mins ago
Acheteur(euse), Sénior
Aecon
Contrecoeur, QC
…transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a…
Added 44 mins ago
WC
(CAN) Leader des ressources humaines en magasin
Walmart Canada
Baie-Comeau, QC
- Full-time
Position Summary...The People Lead supports the Store Manager and leadership team by leading human resources functions that promote compliance, engagement, and operational excellence. This…
Added 44 mins ago
PV
General Manager
P3 Veterinary Partners
Halifax, NS
- Full-time
If you inspire others and are interested an opportunity to lead – search no further!
Added 44 mins ago
WC
Front End Checkout Team Associate
Walmart Canada
Cochrane, AB
- Full-time
Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 56 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Gander, NL
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 56 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 56 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 56 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 56 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 56 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 56 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 56 mins ago
TS
Financial Reporting and Delivery Lead
The Salvation Army in Canada
Canada
- Full-time
The Financial Reporting and Delivery Lead exists to ensure that IT investments and solutions align with business needs by analyzing processes, data flows, and operational requirements. This…

Central 1

Director, Client Delivery Operations & Excellence-(Hybrid)

Toronto, ON, Canada
Vancouver, BC, Canada

Salary range: $130,000-$155,000 plus a variable pay incentive of 20%-30% · Full-time

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Job details

Pay: Salary range: $130,000-$155,000 plus a variable pay incentive of 20%-30%
Job type: Full-time
Experience: 8-10 years of experience in delivery management, PMO operations, service management, or operational performance roles.
Posting language: English
Posted: Oct 22, 2026

Original job description

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information, visit www.central1.com.

What we offer:

Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts

*subject to employment agreement

Job Summary:

As the Director, Client Delivery Operations and Excellence, you’ll lead the operational performance and continuous improvement of the Client Delivery function, ensuring teams are set up to deliver consistent, high-quality outcomes for our clients. You’ll oversee the service delivery framework and Request Management operating model, establish clear performance and quality standards, and identify opportunities to improve how work is delivered. You’ll also partner closely with Corporate IT on resourcing and capacity, incidents, operational requests, and delivery performance, while helping build a more scalable, efficient, and effective Client Delivery organization.

What you’ll be doing:

Delivery Operations:

Oversee service delivery across Payments, Treasury Services, Application Audit, and Documentation, ensuring clients receive consistent, high-quality support.
Lead the Client Request Management function, including request intake and triage, service levels, escalation, reporting, tooling, and resolution quality.
Ensure the organization is operationally prepared for client onboarding, significant volume changes, mergers and acquisitions, and other major client changes by coordinating planning across internal teams.
Partner closely with Corporate IT on payments incidents, operational requests, capacity and resourcing needs, and delivery performance to support timely and effective resolution.
Monitor delivery performance across key measures such as quality, timeliness, throughput, and resource utilization, using insights to identify areas for improvement.
Oversee capacity planning for the Client Engagement team and establish clear processes for managing complex delivery and operational issues.

Delivery Excellence & Continuous Improvement:

Lead continuous improvement initiatives across teams and programs to strengthen delivery efficiency, quality, and client outcomes.
Own and evolve the delivery operating framework, including methodologies, standards, tools, templates, training, and approaches that support both existing and emerging services.
Lead quality reviews and audits, ensuring findings translate into meaningful and sustainable improvements to processes, standards, governance, and training.
Develop service measurement frameworks and quality scorecards to track delivery effectiveness, operational risks, trends, and client outcomes.
Lead the financial, business, and capital planning for the Delivery team, ensuring priorities and investments align with departmental goals and corporate strategy.
Develop longer-term operational plans that position Client Delivery to respond to changing client needs, industry trends, and strategic priorities.
Partner with senior leaders to continually strengthen how services are delivered and identify opportunities to improve and scale the function.
Build an engaged, high-performing team by supporting employee experience, development, and satisfaction

What you’ll have:

8-10 years of experience in delivery management, PMO operations, service management, or operational performance roles.
Strong background in both operational delivery and performance standards and quality management.
Proven experience driving performance improvement and operational excellence in project-based environments.
Previous experience acting as a business partner or liaison with IT and other corporate functions is beneficial.
Good knowledge of payments and financial services environments and regulatory requirements.
Strong analytical skills with the ability to translate data into actionable insights and performance improvements.
Excellent stakeholder management, facilitation, and communication skills at multiple levels.

Salary range: $130,000-$155,000 plus a variable pay incentive of 20%-30%

The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training

Central 1 does not use Artificial Intelligence (AI) technology to screen, assess, or select applicants during our recruitment process. This job posting is for an existing, specific vacancy within our organization. All applications will be considered exclusively for the position described in this posting.

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.

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More about this job

Responsibilities

The Director will lead the operational performance and continuous improvement of the Client Delivery function, ensuring consistent, high-quality outcomes. They will oversee service delivery frameworks, manage capacity planning, and partner with IT to optimize delivery processes and client engagement.

Requirements

Candidates must have 8-10 years of experience in delivery management, PMO operations, or service management roles. A strong background in operational excellence, quality management, and financial services environments is required.

Skills

Delivery management
PMO operations
Service management
Operational performance
Quality management
Performance improvement
Operational excellence
Stakeholder management
Facilitation
Communication skills
Analytical skills
Capacity planning
Financial planning
Business planning
Payments
Financial services

Benefits

Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Annual vacation allotment
Flexible benefits plan
Family building support
Gender affirmation support
Retirement plan
Learning platform access
Educational assistance
Virtual wellness platform
Career development opportunities
Wellness flex fund
Volunteer day off
Corporate discounts

Visa sponsorship

Not detected in the job text

Keywords

Delivery management
PMO
Service management
Operational excellence
Continuous improvement
Client delivery
Payments
Treasury services
Application audit
Capacity planning
Quality scorecards
Governance
Financial services
Regulatory requirements
Stakeholder management
Business planning
Capital planning
Operational performance
Request management
IT liaison

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