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Added 13 mins ago
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Central Network Retail Group, LLC (CNRG)

Customer Service Representative (In-Office, not Remote)

London, ON, Canada

Pay: $43,680.00 per annum
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Join Orgill Canada, where our mission, "Help Our Customers Be Successful," isn't just a statement - it's the foundation of everything we do. As the leading independent hardlines distributor, we pride ourselves on innovation, quality, and a relentless drive to provide our customers with the tools, products, and programs they need to thrive. We're more than a team; we're a community dedicated to the success of our customers, striving for excellence and improvement at every turn.

Orgill Canada is an equal opportunity employer; this position is offered in accordance with this principle. Accommodations are available at all stages of the employment process.

We're Hiring: Customer Service Representative

Your Role: In this vital position you're a key partner in our overarching goal to ensure customer success. This front-line support must maintain a positive, empathetic and professional attitude towards our customers. Responding in a timely manner through a variety of channels and resolving customer issues is our main focus.

Developing customer relationships by providing support and responding to all customer inquiries in a timely manner
Acknowledging, investigating and resolving customer issues
Support other departments including Sales and Operations
Administrative duties including processing orders, invoices, returns, and credits
Maintain multiple databases and files
Ensure and provide professional customer satisfaction and support

What We're Looking For: An individual who is able to have excellent interpersonal, organizational, problem-solving, and communication skills. Candidates should be independent, meeting deadlines, and completing objectives with little or no supervision.

High School diploma or equivalent required
Two years of previous customer service experience
Prior experience in the retail or wholesale hardware, lumber, building materials, etc. is preferred
Working knowledge of GSuite & CRM software (Customer Relationship Management)
Bilingualism (French and English) is preferred but not required

Hours of Work: Monday - Thursday: 8:00 am - 4:45pm, Friday: 8:00am - 3:00 pm.

Compensation

$43,680.00 per annum
This position is eligible for a bonus of up to 8% of your annual salary based on company performance. Any bonus payment is not guaranteed and is at the discretion of the Company. You must be employed at the time of bonus payment in order to receive any potential bonus. Bonuses are prorated the first year based on your start date.
Benefits package that includes extended health and dental care, an employee assistance program, life insurance, paid time off, and vision care.

Take the next step in your career with Orgill Canada and be a part of a dynamic team that values your growth and stability.

Apply Today and Build Your Future with Us!

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries, investigate and resolve issues, and provide professional, empathetic support across multiple channels. Process orders, invoices, returns, and credits; maintain databases and files; and support the Sales and Operations departments.

Requirements

A high school diploma or equivalent and two years of customer service experience are required. Strong interpersonal, organizational, problem-solving, and communication skills, working knowledge of GSuite and CRM software, and the ability to work independently are expected; hardware or building-materials industry experience and French-English bilingualism are preferred.

Skills

Customer Service
Interpersonal Communication
Organization
Problem-Solving
Written and Verbal Communication
Order Processing
Invoice Processing
Returns and Credits Processing
Database Management
File Management
Issue Investigation and Resolution
GSuite
Deadline Management
Independent Work

Benefits

Extended Health Care
Dental Care
Employee Assistance Program
Life Insurance
Paid Time Off
Vision Care
Performance-Based Bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Support
Customer Inquiries
Customer Relationships
Issue Resolution
Order Processing
Invoice Processing
Returns
Credits
Database Management
File Management
GSuite
CRM Software
Sales Support
Operations Support
Retail
Wholesale
Hardware
Lumber
Building Materials
French-English Bilingualism

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