Jobs in Canada

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Added 11 mins ago
SB
Wall Panel Designer, Star Building Materials
Star Building Materials Calgary
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Reporting to the Design Manager, Star Building Materials, Calgary as the Wall Panel Designer, you are responsible for creating the structural framework that supports roofs, ceilings, and…
Added 11 mins ago
SB
Forklift Operator, Wall Panels, Star Building Materials
Star Building Materials Calgary
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Reporting to the Production Manager, as the Forklift Operator – Wall Panels you will gather and move incoming and outgoing materials to their desired locations via the safe, accurate and…
Added 11 mins ago
M
People and Culture Generalist - Western Canada
Metrie
Calgary, AB
- Full-time
This is a hybrid (4 days in office, 1 work from home) , hands-on role based in our Calgary, Alberta Distribution Centre
Added 11 mins ago
MM
Estimator
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Okanagan Falls, BC
- Full-time
Reporting to the Estimating Manager, the Estimator will be responsible for accurately estimating the costs associated with mass timber construction projects, ensuring that our clients…
Added 11 mins ago
FS
Adult Protective Support Worker And Case Manager
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- Full-time
…vulnerable adults. The Adult Protective Support Worker and Case Manager will conduct intake and assessments, develop individualized service plans, and coordinate community resources to…
Added 11 mins ago
OP
Business Manager
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Brampton, ON
- $75,143 to $105,055 CAD / year
- Full-time
Join the Roy McMurtry Youth Centre as a Business Manager and play a pivotal role in supporting one of Ontario's leading youth justice facilities. In this dynamic leadership position, you…
Added 11 mins ago
BC
Team Lead, Finance Effectiveness & Transformation
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- Full-time
…milestones, and budget-to-actual performance while providing the Manager with timely visibility into risks, issues, dependencies, decisions, and potential scope…
Added 11 mins ago
SD
Senior Estimator - ICI and Tenant Improvements
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Vancouver, BC
- Full-time
SAWW Developments is looking to hire an Estimating Coordinator that supports the Estimating Manager in identifying, organizing, preparing, and tracking construction tender opportunities.…
Added 11 mins ago
SP
Planned Giving Coordinator
St. Paul's Foundation
Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
Location: Hybrid (3 days in office per week)
Added 11 mins ago
IP
Industrial Pump Repairer
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Burlington, ON
- Full-time
· Any additional duties as directed by manager
Added 11 mins ago
IC
Licensed Practical Nurse
Island Community Mental Health
Victoria, BC
- Full-time
Observes clients and their environments, ensures pertinent information and significant clinical changes are communicated in a timely manner to the Director of Care, Manager and team;
Added 11 mins ago
BC
Senior Graphic Designer
Blake, Cassels & Graydon LLP
Toronto, ON
- Full-time
Reporting to the Senior Manager, Marketing, Brand & Digital, the Senior Graphic Designer is a hands-on senior creative role responsible for developing polished, thoughtful design across…
Added 12 mins ago
OL
Community Life Leader - Part Time
Optima Living
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- Part-time
…provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 12 mins ago
OL
Health Care Aide - Part Time
Optima Living
Lac la Biche, AB
- Part-time
Completion of a Medication Administration internal course and exam upon hire and maintain annual recertification is required
Added 12 mins ago
Recreation Assistant - Casual
Optima Living
Penticton, BC
…provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 12 mins ago
SP
Dental Assistant - Temporary Full Time
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- Full-time
Under the direction of the Manager, Dental & Vision, the Dental Assistant will deliver oral health programming & services as required by the Ontario Public Health Standards, associated oral…
Added 12 mins ago
Customer Experience Specialist
Quince
Toronto, ON
…phone, and social channels - balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and…
Added 12 mins ago
T
Senior Manager, Commercial Services - National Real Estate Group
TD
Halifax, NS
- Full-time
…alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching,…
Added 12 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 12 mins ago
C
Guest Attendant/PSW
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- Part-time
Are you passionate about making a difference in the lives of older adults through compassionate care and exceptional service? As a Guest Attendant at Chartwell, you’ll provide personal…
Added 12 mins ago
Staff Respiratory Therapist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Must have effective written and verbal communication skills
Added 12 mins ago
Patient Transport Assistant (Designated Indigenous) - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Must have good interpersonal and English communication skills, both oral and written · Must have good organizational skills and be able to communicate in an effective manner with all levels of staff
Added 26 mins ago
CT
Client Services Manager
CENTRAL TORONTO YOUTH SERVICES
Toronto, ON
- Full-time
…environment that values inclusion, advocacy, and client-centered…
Added 26 mins ago
WC
Pharmacy Assistant
Walmart Canada
Leamington, ON
- Full-time
…to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are…
Added 26 mins ago
TL
OutReach Worker, Thompson, MB
The Link: Youth and Family Supports
Thompson, MB
- Internship
Must have excellent physical and emotional health · Must have Emergency First Aid and CPR Level C and De-escalation training

CENTRAL TORONTO YOUTH SERVICES

Client Services Manager

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description Central Toronto Youth Services (CTYS) is a community-based, accredited Children’s Mental Health Centre that focuses on supporting many of Toronto’s most vulnerable youth. The organization provides a range of mental health services designed to foster resilience, well-being, and positive outcomes for young people. CTYS works collaboratively with community partners to ensure accessible, evidence-informed support. Team members are part of a mission-driven environment that values inclusion, advocacy, and client-centered care.
Role Description The Client Services Manager is a full-time, hybrid role based in Toronto, ON, with a combination of on-site and work-from-home responsibilities. This position oversees the delivery of client services, ensuring that youth and families receive high-quality, timely, and coordinated support. Day-to-day tasks include supervising front-line staff, monitoring service quality and client satisfaction, managing caseload allocation, and resolving service-related issues and escalations. The role involves analyzing service data and feedback to improve programs, collaborating with clinical and administrative teams, and supporting the implementation of policies and best practices. The Client Services Manager also participates in community outreach, contributes to strategic planning, and promotes a respectful, inclusive environment for clients and staff.
Qualifications

Demonstrated expertise in Client Services and Customer Service, with a strong focus on youth- and family-centered support.
Proven ability to drive Customer Satisfaction through responsive service, issue resolution, and continuous improvement.
Strong Communication skills, including clear verbal and written communication and the ability to build trust with diverse stakeholders.
Advanced Analytical Skills to interpret service data, identify trends, and recommend practical solutions.
Experience in mental health, social services, or community-based programs working with youth or vulnerable populations.
Leadership experience supervising staff, coordinating workflows, and fostering a collaborative team culture.
Post-secondary education in social work, psychology, counseling, or a related human services field, or equivalent combination of education and experience.
Ability to work effectively in a hybrid environment, manage competing priorities, and maintain confidentiality and ethical practice.

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More about this job

Responsibilities

Oversee client service delivery by supervising front-line staff, allocating caseloads, monitoring service quality and satisfaction, and resolving service issues. Analyze service data and feedback to improve programs, collaborate across teams, support policies and best practices, and contribute to outreach and strategic planning.

Requirements

Requires experience in client services and customer satisfaction, strong communication and analytical skills, and leadership experience supervising staff and coordinating workflows. Candidates should have experience in mental health, social services, or community programs serving youth or vulnerable populations, plus post-secondary education in a related human services field or equivalent experience.

Skills

Client Services
Customer Service
Youth- and Family-Centered Support
Customer Satisfaction
Issue Resolution
Communication
Stakeholder Relationship Building
Analytical Skills
Service Data Analysis
Staff Supervision
Workflow Coordination
Service Quality Monitoring
Caseload Allocation
Continuous Improvement
Community Outreach
Confidentiality and Ethical Practice

Visa sponsorship

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Keywords

Client Services
Customer Service
Youth Mental Health
Family-Centered Support
Mental Health Care
Social Services
Community-Based Programs
Client Satisfaction
Service Quality
Caseload Allocation
Issue Resolution
Service Data Analysis
Continuous Improvement
Staff Supervision
Workflow Coordination
Community Outreach
Strategic Planning
Evidence-Informed Support
Client-Centered Care
Confidentiality
Ethical Practice
Hybrid Work

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Work requirements

Jobs in Canada