Jobs in Canada

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Added 6 mins ago
NB
Senior Analyst – Wealth Portrait
National Bank of Canada
Montreal, QC
- Full-time
Reporting to the Wealth Portrait team manager, you will work within a national team to prepare retirement projections and analyze life insurance needs, particularly to support the business…
Added 6 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
…will help wealth advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our…
Added 6 mins ago
NB
Branch Manager
National Bank of Canada
Kitchener, ON
- Full-time
As an Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on…
Added 6 mins ago
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Adult Protective Support Worker And Case Manager
Family Service Thames Valley
Mississauga, ON
- Full-time
Role Description This full-time on-site role, based in Mississauga, ON, involves providing adult protective services and case management support to vulnerable adults. The Adult Protective…
Added 6 mins ago
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Management Trainee
Enterprise
Cambridge, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 6 mins ago
E
Management Trainee
Enterprise
Woodstock, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 6 mins ago
E
Management Trainee
Enterprise
Brantford, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 6 mins ago
E
Management Trainee
Enterprise
London, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 6 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 6 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
Smiths Falls, ON
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…
Added 6 mins ago
Investor Services Administrator
SGGG Fund Services Inc.
Toronto, ON
…administration software, SGGG-FSI’s over 400 employees provide full-service fund administration to clients from our headquarters in Toronto and affiliate offices in Cayman, the United…
Added 6 mins ago
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Dental Assistant - Temporary Full Time
Southwestern Public Health
St. Thomas, ON
- Full-time
…the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Regulation, and will support candidates to modify our recruitment and selection process, should there be a need…
Added 6 mins ago
Customer Experience Specialist
Quince
Toronto, ON
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 6 mins ago
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Senior Manager, Commercial Services - National Real Estate Group
TD
Halifax, NS
- Full-time
…alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching,…
Added 6 mins ago
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Manager, Customer Experience Trainee - Montreal Ouest
TD
Dollard-Des Ormeaux, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 6 mins ago
T
Customer Experience Associate - Pte-Claire, Hymus
TD
Pointe-Claire, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 6 mins ago
T
Senior Personal Banker - Home Borrowing
TD
Vancouver, BC
- Full-time
Engage in customer outreach (via phone, email, etc.) to discuss portfolio updates and/or additional opportunities which best service the customer's needs; responsible for being present in…
Added 6 mins ago
SR
Mechanic - Level 2
Sunbelt Rentals, Inc.
Hamilton, ON
- Full-time
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 6 mins ago
SR
Equipment Rental Specialist
Sunbelt Rentals, Inc.
Hamilton, ON
- Full-time
Valid Driver’s license required
Added 6 mins ago
SR
Mechanic - Level 2
Sunbelt Rentals, Inc.
Saint John, NB
- Full-time
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 6 mins ago
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Outside Sales representative
Guillevin
Chilliwack, BC
- Full-time
Track customer profitability and credit levels. Let the Manager know about any negative trends.
Added 21 mins ago
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Management Trainee
Enterprise
Guelph, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 21 mins ago
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Management Trainee
Enterprise
Kitchener, ON
- Full-time
Must have 6 months cumulative experience or involvement in any of the following:
Added 21 mins ago
CT
Client Services Manager
CENTRAL TORONTO YOUTH SERVICES
Toronto, ON
- Full-time
Role Description The Client Services Manager is a full-time, hybrid role based in Toronto, ON, with a combination of on-site and work-from-home responsibilities. This position oversees the…
Added 22 mins ago
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Customer Experience Specialist
Quince
Vaughan, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…

CENTRAL TORONTO YOUTH SERVICES

Client Services Manager

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description Central Toronto Youth Services (CTYS) is a community-based, accredited Children’s Mental Health Centre that focuses on supporting many of Toronto’s most vulnerable youth. The organization provides a range of mental health services designed to foster resilience, well-being, and positive outcomes for young people. CTYS works collaboratively with community partners to ensure accessible, evidence-informed support. Team members are part of a mission-driven environment that values inclusion, advocacy, and client-centered care.
Role Description The Client Services Manager is a full-time, hybrid role based in Toronto, ON, with a combination of on-site and work-from-home responsibilities. This position oversees the delivery of client services, ensuring that youth and families receive high-quality, timely, and coordinated support. Day-to-day tasks include supervising front-line staff, monitoring service quality and client satisfaction, managing caseload allocation, and resolving service-related issues and escalations. The role involves analyzing service data and feedback to improve programs, collaborating with clinical and administrative teams, and supporting the implementation of policies and best practices. The Client Services Manager also participates in community outreach, contributes to strategic planning, and promotes a respectful, inclusive environment for clients and staff.
Qualifications

Demonstrated expertise in Client Services and Customer Service, with a strong focus on youth- and family-centered support.
Proven ability to drive Customer Satisfaction through responsive service, issue resolution, and continuous improvement.
Strong Communication skills, including clear verbal and written communication and the ability to build trust with diverse stakeholders.
Advanced Analytical Skills to interpret service data, identify trends, and recommend practical solutions.
Experience in mental health, social services, or community-based programs working with youth or vulnerable populations.
Leadership experience supervising staff, coordinating workflows, and fostering a collaborative team culture.
Post-secondary education in social work, psychology, counseling, or a related human services field, or equivalent combination of education and experience.
Ability to work effectively in a hybrid environment, manage competing priorities, and maintain confidentiality and ethical practice.

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More about this job

Responsibilities

Oversee client service delivery by supervising front-line staff, allocating caseloads, monitoring service quality and satisfaction, and resolving service issues. Analyze service data and feedback to improve programs, collaborate across teams, support policies and best practices, and contribute to outreach and strategic planning.

Requirements

Requires experience in client services and customer satisfaction, strong communication and analytical skills, and leadership experience supervising staff and coordinating workflows. Candidates should have experience in mental health, social services, or community programs serving youth or vulnerable populations, plus post-secondary education in a related human services field or equivalent experience.

Skills

Client Services
Customer Service
Youth- and Family-Centered Support
Customer Satisfaction
Issue Resolution
Communication
Stakeholder Relationship Building
Analytical Skills
Service Data Analysis
Staff Supervision
Workflow Coordination
Service Quality Monitoring
Caseload Allocation
Continuous Improvement
Community Outreach
Confidentiality and Ethical Practice

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Customer Service
Youth Mental Health
Family-Centered Support
Mental Health Care
Social Services
Community-Based Programs
Client Satisfaction
Service Quality
Caseload Allocation
Issue Resolution
Service Data Analysis
Continuous Improvement
Staff Supervision
Workflow Coordination
Community Outreach
Strategic Planning
Evidence-Informed Support
Client-Centered Care
Confidentiality
Ethical Practice
Hybrid Work

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Work requirements

Jobs in Canada