Jobs in Canada

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Added 4 mins ago
NB
Senior Analyst – Wealth Portrait
National Bank of Canada
Montreal, QC
- Full-time
The Wealth Portrait team provides high-quality specialized support to National Bank Financial (NBF) Wealth Advisors and their associates.
Added 4 mins ago
SB
Wall Panel Designer, Star Building Materials
Star Building Materials Calgary
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Reporting to the Design Manager, Star Building Materials, Calgary as the Wall Panel Designer, you are responsible for creating the structural framework that supports roofs, ceilings, and…
Added 4 mins ago
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Gestionnaire Cybersécurité - Gouvernance, Risques et Conformité (GRC)
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybride 3 jours au bureau
Added 4 mins ago
SB
Forklift Operator, Wall Panels, Star Building Materials
Star Building Materials Calgary
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Reporting to the Production Manager, as the Forklift Operator – Wall Panels you will gather and move incoming and outgoing materials to their desired locations via the safe, accurate and…
Added 4 mins ago
NB
Branch Manager
National Bank of Canada
Kitchener, ON
- Full-time
As an Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on…
Added 4 mins ago
R
Global Supply Chain Manager
Reusables
Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
…what you set up will be one of a kind. Until our Production Manager starts, you'll also cover inventory planning and make sure the floor has what it needs. This is a full-time, permanent…
Added 4 mins ago
MM
Estimator
Mercer Mass Timber
Okanagan Falls, BC
- Full-time
Reporting to the Estimating Manager, the Estimator will be responsible for accurately estimating the costs associated with mass timber construction projects, ensuring that our clients…
Added 4 mins ago
NB
Account Manager, SME
National Bank of Canada
Montreal, QC
- Full-time
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to…
Added 4 mins ago
DS
Engineering Manager
Dawn Staffing Solutions Inc
Windsor, ON
- Full-time
We re seeking an experienced Engineering Manager with strong automotive manufacturing, process engineering, and continuous improvement expertise in Windsor, ON.
Added 4 mins ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…
Added 4 mins ago
JW
General Manager for GreenTee Country Club Westwood Plateau
JK World Group
Coquitlam, BC
- Full-time
GreenTee Country Club Westwood Plateau is seeking an experienced General Manager to lead all aspects of club operations and guide the club's continued development.
Added 4 mins ago
BC
Team Lead, Finance Effectiveness & Transformation
BDO Canada
Toronto, ON
- Full-time
Guide consultants and junior team members through clear direction, quality review, coaching, and feedback.
Added 4 mins ago
SP
Planned Giving Coordinator
St. Paul's Foundation
Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
Location: Hybrid (3 days in office per week)
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Assistant Manager, Kingsgate Mall
Mark's
Vancouver, BC
- Full-time
Assumes responsibility for all operations of the store in the absence of the Store Manager.
Added 4 mins ago
K
Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
…software, and a premium digital movie store to deliver reference-quality video, lossless audio, and an award-winning user experience. For 25 years, we have pioneered how people experience…
Added 4 mins ago
IC
Licensed Practical Nurse
Island Community Mental Health
Victoria, BC
- Full-time
Observes clients and their environments, ensures pertinent information and significant clinical changes are communicated in a timely manner to the Director of Care, Manager and team;
Added 4 mins ago
BC
Senior Graphic Designer
Blake, Cassels & Graydon LLP
Toronto, ON
- Full-time
Reporting to the Senior Manager, Marketing, Brand & Digital, the Senior Graphic Designer is a hands-on senior creative role responsible for developing polished, thoughtful design across…
Added 5 mins ago
Senior Cabinet Maker (Trade Shows & Events)
Jack Morton Worldwide
Oakville, ON
Inspect your work - and your team's work - for accuracy, quality, durability, and finish
Added 5 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Added 5 mins ago
OL
Community Life Leader - Part Time
Optima Living
St. Albert, AB
- Part-time
Reporting to the Recreation Manager, the Community Life Leader plans and delivers person-centred recreation and therapeutic programs that support residents’ social, cognitive, physical,…
Added 5 mins ago
OL
Health Care Aide - Part Time
Optima Living
Lac la Biche, AB
- Part-time
Completion of a Medication Administration internal course and exam upon hire and maintain annual recertification is required
Added 5 mins ago
Recreation Assistant - Casual
Optima Living
Penticton, BC
Reporting to the Recreation Manager, the Recreation Assistant assists in planning and implementing therapeutic programs to meet the social, cognitive, physical, emotional and spiritual…
Added 5 mins ago
Quality Assurance Coordinator
Select Finishing
Chatham-Kent, ON · Wallaceburg, ON
Reporting to the Quality Manager, the Quality Assurance Coordinator ensures that Select Finishing complies with ISO standards, meets customer requirements, and ships product that meets…
Added 5 mins ago
Investor Services Administrator
SGGG Fund Services Inc.
Toronto, ON
Respond to fund manager inquiries promptly and professionally, meeting same-day response expectations where applicable.
Added 5 mins ago
Food and Beverage Assistant Manager - Winter 2026/27
Sunshine Village Corporation
Banff, AB
Food & Beverage Assistant Manager provides an outstanding experience for our guests. They are responsible for overseeing the daily operations of the outlet by adopting a hand on approach…

CENTRAL TORONTO YOUTH SERVICES

Client Services Manager

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Company Description Central Toronto Youth Services (CTYS) is a community-based, accredited Children’s Mental Health Centre that focuses on supporting many of Toronto’s most vulnerable youth. The organization provides a range of mental health services designed to foster resilience, well-being, and positive outcomes for young people. CTYS works collaboratively with community partners to ensure accessible, evidence-informed support. Team members are part of a mission-driven environment that values inclusion, advocacy, and client-centered care.
Role Description The Client Services Manager is a full-time, hybrid role based in Toronto, ON, with a combination of on-site and work-from-home responsibilities. This position oversees the delivery of client services, ensuring that youth and families receive high-quality, timely, and coordinated support. Day-to-day tasks include supervising front-line staff, monitoring service quality and client satisfaction, managing caseload allocation, and resolving service-related issues and escalations. The role involves analyzing service data and feedback to improve programs, collaborating with clinical and administrative teams, and supporting the implementation of policies and best practices. The Client Services Manager also participates in community outreach, contributes to strategic planning, and promotes a respectful, inclusive environment for clients and staff.
Qualifications

Demonstrated expertise in Client Services and Customer Service, with a strong focus on youth- and family-centered support.
Proven ability to drive Customer Satisfaction through responsive service, issue resolution, and continuous improvement.
Strong Communication skills, including clear verbal and written communication and the ability to build trust with diverse stakeholders.
Advanced Analytical Skills to interpret service data, identify trends, and recommend practical solutions.
Experience in mental health, social services, or community-based programs working with youth or vulnerable populations.
Leadership experience supervising staff, coordinating workflows, and fostering a collaborative team culture.
Post-secondary education in social work, psychology, counseling, or a related human services field, or equivalent combination of education and experience.
Ability to work effectively in a hybrid environment, manage competing priorities, and maintain confidentiality and ethical practice.

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More about this job

Responsibilities

Oversee client service delivery by supervising front-line staff, allocating caseloads, monitoring service quality and satisfaction, and resolving service issues. Analyze service data and feedback to improve programs, collaborate across teams, support policies and best practices, and contribute to outreach and strategic planning.

Requirements

Requires experience in client services and customer satisfaction, strong communication and analytical skills, and leadership experience supervising staff and coordinating workflows. Candidates should have experience in mental health, social services, or community programs serving youth or vulnerable populations, plus post-secondary education in a related human services field or equivalent experience.

Skills

Client Services
Customer Service
Youth- and Family-Centered Support
Customer Satisfaction
Issue Resolution
Communication
Stakeholder Relationship Building
Analytical Skills
Service Data Analysis
Staff Supervision
Workflow Coordination
Service Quality Monitoring
Caseload Allocation
Continuous Improvement
Community Outreach
Confidentiality and Ethical Practice

Visa sponsorship

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Keywords

Client Services
Customer Service
Youth Mental Health
Family-Centered Support
Mental Health Care
Social Services
Community-Based Programs
Client Satisfaction
Service Quality
Caseload Allocation
Issue Resolution
Service Data Analysis
Continuous Improvement
Staff Supervision
Workflow Coordination
Community Outreach
Strategic Planning
Evidence-Informed Support
Client-Centered Care
Confidentiality
Ethical Practice
Hybrid Work

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Work requirements

Jobs in Canada