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Added 11 mins ago
Maintenance Shift Lead
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Senior Plant Process Engineer
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Centre for Sexuality

Program Coordinator, Client Services and Intake

Calgary, AB, T2G 2E6, Canada

Salary Range $60,000-$65,000 · Full-time

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Job details

Pay: Salary Range $60,000-$65,000
Job type: Full-time
Apply by: Nov 8, 2026
Experience: Minimum 1-2 years of experience in intake, client support/systems navigation, client assessments and/or office administration.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

Centre for Sexuality is a nationally recognized community-based organization delivering programs and services to normalize sexuality and sexual health across an individual’s lifespan and we partner with individuals and organizations for the benefit of our clients and communities.

Sexual well-being for all is at the core of what we do. We teach, we train, and we advocate to support healthy bodies, healthy relationships, and healthy communities. We provide education, training, and counselling for everyone and have been leading the way in the areas of sexuality, healthy relationships, human rights, gender identity, sexual orientation, equality, and consent for over 50 years.

The Client Services and Intake Coordinator is the first point of contact for clients, visitors, and community partners at Centre for Sexuality (C4S). This role helps create a welcoming, respectful, inclusive, and trauma-informed environment while connecting individuals with appropriate information, programs, and services.

The position coordinates initial counselling intake processes, including responding to inquiries, completing preliminary service-fit assessments, facilitating referrals, supporting intake documentation, and processing payments. The role also provides front desk and general office administration, including inventory management, supply coordination, and building-related requests.

Through responsive client service, organized intake processes, and reliable administrative support, the Client Services and Intake Coordinator contributes to an accessible and positive experience for everyone engaging with C4S.

As our successful candidate, you will:

Greet clients, visitors, and community partners in a warm, professional, and trauma informed manner.
Provide information, basic support, and referrals to all walk ins, phone calls and email requests.
Answer and direct incoming phone calls and emails, responding to general inquiries about programs and services in a timely manner.
Maintain up-to-date service and referral lists with accurate contact information.
Support client intake processes, including:
Monitor and respond to intake inquiries, ensuring timely follow-up with prospective clients
Develop process for and complete pre-intake assessments to ensure counseling requests are best met by C4S counselors and/or referred to alternate organization if needed
Support counselors when needed with scheduling and waitlist management
Consult with counseling staff and manager regarding urgent or high-risk situations as required
Providing intake forms and assisting clients in completing documentation as needed
Collecting client evaluations as needed
Processing payment for C4S counseling sessions.
Maintain a calm, clean, organized, and welcoming reception area.
Manage visitor sign-in procedures and support office safety and confidentiality practices.

Monitor inventory and coordinate supply orders, including external supply requests.
Serve as one of the primary points of contacts for building management, submit tickets for maintenance when required.

Qualifications and Attributes required:

A post-secondary education in social work, administration, human services, or a related field is an asset.
Minimum 1-2 years of experience in intake, client support/systems navigation, client assessments and/or office administration.
Knowledge of community resources and referral systems.
Strong interpersonal and communication skills, with the ability to interact professionally and respectfully with diverse clients and stakeholders.
Excellent organizational and time-management skills.
Strong attention to detail and accuracy.
Proven ability in building partnerships, fostering community relationships, and driving alignment in engagement initiatives.
Demonstrated commitment to organizational values of social justice, self-determination, collaboration, and prevention.

Additional requirements:

Ability to work some evening and weekends as needed.
Police Information Check with a Vulnerable Sector Search.
Valid First Aid and CPR certification (or willingness to become certified).

Compensation & Benefits:

Salary Range $60,000-$65,000
Comprehensive benefits package
Excellent work environment with professional development opportunities

Application Deadline: November 8, 2026 Location: Calgary, AB Employment Type: Full-Time, Permanent (35 hours per week)

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role. We appreciate your interest in this role. However, only applicants selected for interviews will be contacted. No telephone calls, please.

Centre for Sexuality is committed to employment equity and encourages candidates from diverse backgrounds, abilities, and experiences to apply. It is our intent to have a workplace that reflects the diversity of the communities we serve. If you require accommodation to apply, please contact Miriam Pirhalova, HR and Administrative Manager at mpirhalova@centreforsexuality.ca for assistance.

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More about this job

Responsibilities

Serve as the welcoming first point of contact for clients, visitors, and community partners, responding to inquiries and connecting people with appropriate information, services, and referrals. Coordinate counselling intake activities, including preliminary assessments, documentation, scheduling and waitlist support, payment processing, and reception and office administration.

Requirements

A post-secondary education in social work, administration, human services, or a related field is an asset, along with 1–2 years of experience in intake, client support, assessments, or office administration. Candidates should have knowledge of community resources and referral systems, strong communication and organizational skills, and a commitment to social justice and collaboration; a Vulnerable Sector Police Information Check and First Aid and CPR certification (or willingness to obtain them) are also required.

Skills

Client Intake
Client Support
Pre-Intake Assessments
Systems Navigation
Community Resource Referrals
Client Service
Interpersonal Communication
Written Communication
Organization
Time Management
Attention to Detail
Scheduling
Waitlist Management
Payment Processing
Office Administration
Inventory Management

Benefits

Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact

Miriam Pirhalova

Hiring contact email

mpirhalova@centreforsexuality.ca

Keywords

Client Intake
Counselling Services
Pre-Intake Assessments
Community Resources
Referral Systems
Trauma-Informed Service
Client Support
Systems Navigation
Intake Documentation
Scheduling
Waitlist Management
Payment Processing
Front Desk
Office Administration
Inventory Management
Supply Coordination
Building Maintenance Requests
Confidentiality
Office Safety
Social Justice
Self-Determination
Collaboration
Prevention
First Aid
CPR
Vulnerable Sector Search

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