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Added 7 mins ago
HH
Customer Support Manager, Escalations
Hume Health
Canada
- Full-time
3+ years in customer support or CX, including 1+ year as a team lead, senior agent, or escalations owner.
Added 8 mins ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Toronto, ON
- Full-time
Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
Added 8 mins ago
VG
Assistant General Manager
Vintage Group
Calgary, AB
- $60,000 to $80,000 CAD / year
- Full-time
…daily operations of our establishment, ensuring exceptional customer service and efficient management of staff. The ideal candidate will have a strong background in the food industry and…
Added 8 mins ago
C
Customer Success Manager, Private Markets (f/m/x)
CEPRES
Toronto, ON
- Full-time
As a Customer Success Manager at CEPRES, you will serve as the deep product authority and technical enablement specialist for an assigned product line. This is a specialist role focused…
Added 9 mins ago
OI
Enrollment Coach and Financial Aid Advisor
Oxford International
Halifax, NS
- $52,000 to $54,000 CAD / year
- Full-time
The Enrollment Coach and Financial Aid Advisor plays an integral role in enhancing the College’s exceptional student experience. This position plays an integral role in supporting students…
Added 9 mins ago
TH
Asset Protection Specialist Full-Time - 7086 Winnipeg Southwest
The Home Depot
Winnipeg, MB
- Full-time
Take ownership of success/failures of initiatives and processes.
Added 23 mins ago
AI
Sales Associate
AutoCanada Inc.
Sherwood Park, AB
- Full-time
…expectations all while focusing on providing an exceptional experience. Our ideal candidate has at least 3 years of customer-facing experience, a “hunter” mentality with the ability to stay…
Added 23 mins ago
AI
Used Vehicle Manager - 417 Nissan
AutoCanada Inc.
Ottawa, ON
- $85,000 to $125,000 CAD / year
- Full-time
Monitor performance metrics related to your team including sales and customer experience metrics
Added 39 mins ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
Added 53 mins ago
Senior Software Engineer, Scheduling
Toast
Toronto, ON
…business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences…
Added 1 hour ago
Car Sales Advisor
The Jim Pattison Auto Group
Surrey, BC
Whether you bring automotive sales experience or are looking to start a new career, this is an exciting opportunity to join a premium brand and build a rewarding future in the automotive…
Added 1 hour ago
B
Product Marketing Lead
Bizzabo
Montreal, QC
- Full-time
This is a lead role with real scope. You'll own positioning, messaging, launches, competitive strategy, sales enablement, and analyst relations for the full Event Experience OS, including…
Added 1 hour ago
B
Product Marketing Lead
Bizzabo
Toronto, ON
- Full-time
This is a lead role with real scope. You'll own positioning, messaging, launches, competitive strategy, sales enablement, and analyst relations for the full Event Experience OS, including…
Added 2 hours ago
M
Technical Account Manager - Programmatic
MediaMint
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $85,000 CAD / year
- Full-time
We are expanding our existing team and are looking for a Team Lead - Technical Account Manager (TAM) to support and scale our growing client portfolio. This role will work closely with…
Added 2 hours ago
T
Manager, Engineering – Accounts
TD
Toronto, ON
- Full-time
Lead end-to-end technology delivery for the Retail Wealth Accounts, including platform modernization, API enablement, customer experience enhancements, and data capabilities.
Added 3 hours ago
PR
Sales Director
Pacific Rim Engineered Products (1987) Ltd.
Surrey, BC
- Full-time
Lead growth. Build relationships. Shape the future.
Added 3 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Added 4 hours ago
BG
Spare Parts Group Leader
Bosch Group
Welland, ON
- Full-time
Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers…
Added 5 hours ago
BS
Lead ERP Consultant – Finance (CPA)
Blue Sky Consulting
AB · Alberta, Canada
- Full-time
Collaborate closely with project managers, business analysts, technical consultants, and customer success teams.
Added 5 hours ago
BT
Business Development Account Executive
Bluebits Technologies Inc.
Toronto, ON · North York, ON
- Full-time
As we continue to expand across Canada, we are seeking an ambitious, results-driven, and customer-focused Account Executive – Business Development to join our Toronto team and help drive…
Added 5 hours ago
L
Senior Manager - Responsible Procurement
lululemon
Vancouver, BC
- Full-time
…in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every…
Added 5 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
…knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is…
Added 5 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Toronto, ON
- Full-time
…knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is…
Added 5 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
…knowledge and tools that contribute to their personal growth and success while supporting our company’s culture of diversity and experimentation. The role the Data team plays at Agoda is…
Added 6 hours ago
B
Crew Lead
BGIS
Winnipeg, MB
- Full-time
The Crew Lead is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services on facility mechanical and…

Centric Software

Delivery Director, Professional Services

Toronto, ON, Canada
CA ON Toronto Home Office, Canada

The US base salary range for this full-time position is $150,000 - $200,000 + benefits. · Full-time

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Job details

Pay: The US base salary range for this full-time position is $150,000 - $200,000 + benefits.
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

About Centric Software:

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo - and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

The Delivery Director (Customer Success) is responsible for leading Centric PLM post-implementation services organization. This role sits at the intersection of customer relationship management, operational excellence, and professional services delivery. This role is both customer-facing and operational, requiring strong leadership in team management, service delivery, and customer engagement.

Key Accountabilities & Responsibilities

Customer Success Leadership

Own the post-implementation customer lifecycle, from go-live through steady-state adoption and expansion.
Act as executive sponsor for strategic customer accounts.
Ensure customers achieve defined business outcomes and ROl from the software solution.
Establish governance frameworks with customers (QBRs, success plans, adoption reviews).
Drive customer satisfaction, retention, and referenceability.

Professional Services Team Management

Lead, coach, and develop a team of post-implementation Professional Services consultants.
Define capacity planning, resource allocation, and utilization targets.
Establish standards, playbooks, and methodologies for post-go-live services.
Ensure consistent, high-quality service delivery across all accounts.
Partner with Implementation, Support, and Product teams to ensure seamless customer experience.

Operational Excellence

Build and manage the operational model for post-implementation services.
Define KPis and metrics to measure adoption, value realization, and team performance.
Develop scalable processes for onboarding customers into Customer Success programs.
Manage forecasting, budgeting, and revenue targets for services engagements.
Implement tools and reporting to track customer health and service performance.

User Adoption & Value Realization

Create structured adoption programs and success plans tailored to customer maturity.
Ensure customers fully leverage product capabilities through workshops, optimization sessions, and training.
Identify expansion opportunities based on usage patterns and customer goals.

Cross-Functional Collaboration

Partner with Sales for renewals and expansion opportunities.
Work with Product to relay customer feedback and influence roadmap priorities.
Collaborate with Support to proactively address risk accounts.
Align with Implementation teams for smooth transition from project to steady -state.

Knowledge & Skills Requirements

Background in PLM, ERP, Supply Chain, Retail, or complex enterprise platforms implemenations
Strong technical background
Experience managing P&L or services revenue targets
Strong understanding of enterprise software implementation and post-go-live lifecycle
Proven experience building operational processes and scalable service models
Experience building playbooks and standardized service offerings.
Excellent executive-level communication and stakeholder management skills
Familiarity with customer health scoring tools
Ability to balance customer advocacy and operational excellence

The US base salary range for this full-time position is $150,000 - $200,000 + benefits. Our salary ranges are determined by role, level, and location. The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Candidates who exceed the specified experience and relevant education or training may be considered for compensation above the stated range. Please note that the compensation details listed reflect base salary, and certain positions may be offered additional variable incentives.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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More about this job

Responsibilities

The Delivery Director leads the post-implementation services organization, overseeing customer lifecycle management and team performance. They are responsible for driving user adoption, ensuring value realization, and managing operational metrics to support business growth.

Requirements

Candidates must have a strong background in PLM, ERP, or complex enterprise platform implementations with experience in managing P&L or services revenue. Excellent executive-level communication skills and a proven ability to build scalable service models are required.

Skills

Customer Success
Professional Services
Team Leadership
Operational Excellence
PLM
ERP
Supply Chain
Retail
Enterprise Software
Capacity Planning
Resource Allocation
Stakeholder Management
Customer Lifecycle Management
Business Outcomes
Revenue Management
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Centric Software
PLM
ERP
Supply Chain
Retail
Customer Success
Professional Services
Post-implementation
Operational Excellence
Capacity Planning
Revenue Targets
Customer Lifecycle
User Adoption
Value Realization
Stakeholder Management
Enterprise Software
Governance Frameworks
QBRs
Success Plans
Forecasting
Budgeting
KPIs
Team Management
Consulting
Strategic Accounts
Software Implementation
Business Outcomes
Customer Health Scoring
Product Roadmap
Cross-functional Collaboration

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