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Added 16 mins ago
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COMMUNICATIONS ASSISTANT
Ha-Shilth-Sa
Port Alberni, BC
- Full-time
Reporting to the Executive Director, the Communications Assistant plays an important role in strengthening connections between Tseshaht First Nation, its members, leadership, staff and…
Added 16 mins ago
SP
Manager, Marketing
Surrey Place
Toronto, ON
- Full-time
…and revenue for our programs and services. Reporting to the Director, Marketing & Communications, this role turns marketing strategy into measurable results: more of the right people…
Added 16 mins ago
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Demand Generation Manager
ExcelSense Technologies Corp.
Vancouver, BC
- Full-time
Reports To: Director of Marketing and Business Development
Added 16 mins ago
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Community Disability Practitioner - Full Time Hours - TERM
Robin Hood Association
Sherwood Park, AB
- $22.04 to $25.99 CAD / hour
- Full-time
…reporting any hazards that may have developed in the maintenance, design, and/or function of physical space. When hazards are identified, staff will ensure the safety of themselves and/or…
Added 30 mins ago
JC
Studio Artist
JAM CRM
Toronto, ON
- Full-time
Work with Account Managers to execute Art Director’s concepts into production-ready working files
Added 30 mins ago
BD
Senior Superintendent
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- Full-time
Collaborate with the Director of Construction, project management team, consultants and trades to resolve design and construction issues.
Added 46 mins ago
HG
Innovation Poduct Developer
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Lincoln, ON
- $65,000 CAD / year
- Full-time
Reporting directly to the Director of Sales and Marketing and working closely with the Principal Product Specialist, this role will drive product innovation, ensure brand alignment, and…
Added 46 mins ago
Aviation Program Leader / Design Director
Mott MacDonald
Toronto, ON
The Aviation Major Program Lead / Design Director is a senior leadership role responsible for shaping and delivering complex aviation infrastructure programs from pursuit through execution.…
Added 46 mins ago
Job fair October 2026 - Program Worker
Neighbours Community Homes
Canada
Under the supervision of the Program Manager, the Program Worker is responsible for providing leadership and to design and lead activities that help tenants become engaged in the community,…
Added 1 hour ago
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Director, Fraud Agentic AI
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Toronto, ON
- Full-time
Perform Hands-on agentic development work, modeling best practices in system design, prompt engineering, evaluation frameworks, and solution architecture for the team
Added 1 hour ago
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Content & Pursuits Coordinator
Heavy
Calgary, AB
- Full-time
Reporting to the Director of Client Development & Marketing, you’ll work closely with our sales team and external marketing agency. This role combines hands-on content creation with…
Added 1 hour ago
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1836 Data Scientist III
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Toronto, ON
- Contract
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Added 1 hour ago
Director of Marketing and Loyalty
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Vancouver, BC
This role leads the strategy, design, go-to-market planning, and ongoing optimization of the RSVP Rewards loyalty program. The Director is accountable for the end-to-end oversight of the…
Added 1 hour ago
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Senior Manager, Program Development
Catalyste+
Toronto, ON
- Full-time
Reporting to the Sr. Director, International Services, the Sr. Manager will collaborate across Catalyste+ functions to maximize synergies and to ensure that Catalyste+ is strategic,…
Added 1 hour ago
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Human Resources Advisor, Recruitment
ANDRITZ
Pointe-Claire, QC
- Full-time
Under the supervision of the Director, Employee Development, the Human Resources Advisor - Recruitment will be primarily involved in recruiting new talent. Campus recruitment activities at…
Added 1 hour ago
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Director, Fraud Agentic AI
RBC
Toronto, ON
- Full-time
Perform Hands-on agentic development work, modeling best practices in system design, prompt engineering, evaluation frameworks, and solution architecture for the team
Added 1 hour ago
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- Full-time
…this position may be offered at either the Vice President or Director level. In this role, you will be responsible for the pricing and management of valuation adjustments associated with…
Added 1 hour ago
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Director, Product Management - Global Transaction Banking
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Toronto, ON
- Full-time
The Director, Product Management - Global Transaction Banking will drive product engagement on tokenized payments readiness and digital cash enablement, positioning CIBC to support secure,…
Added 1 hour ago
Director, Community Partnerships
Government of Alberta
AB
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Added 2 hours ago
C++ Gameplay Software Engineer Co-op (FC - Vancouver - Summer 2027 - 8-months - Undergrad)
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With more opportunity than ever to design, innovate and create new, immersive experiences that bring joy, inclusivity, and connection to fans everywhere, we invite you to join our…
Added 2 hours ago
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Content & Pursuits Coordinator
Inspired HR
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- Full-time
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Added 2 hours ago
BE
Artiste Compositing / Compositing Artist - Feature Animation (Short-term
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Apply creative adjustments to ensure the director's vision is achieved in every shot.
Added 2 hours ago
BE
Artiste Compositing / Compositing Artist - Feature Animation (Short-term
Bardel Entertainment
Montreal, QC
- Full-time
Apply creative adjustments to ensure the director's vision is achieved in every shot.
Added 2 hours ago
TP
Senior Engineer, Roads and Bridges
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, Airside & Infrastructure Engineering (AIE) you will be responsible for safeguarding a large inventory of civil assets, including groundside pavements,…
Added 2 hours ago
SC
Manager, Infrastructure Operations
Sheridan College
Oakville, ON
- Full-time
Reporting to the Director of Technology Infrastructure & Cloud Services, the Manager, Infrastructure Operations, plays a critical role in directing staff in the planning, development and…

Centric Software

Delivery Director, Professional Services

Toronto, ON, Canada
CA ON Toronto Home Office, Canada

The US base salary range for this full-time position is $150,000 - $200,000 + benefits. · Full-time

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Job details

Pay: The US base salary range for this full-time position is $150,000 - $200,000 + benefits.
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

About Centric Software:

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo - and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

The Delivery Director (Customer Success) is responsible for leading Centric PLM post-implementation services organization. This role sits at the intersection of customer relationship management, operational excellence, and professional services delivery. This role is both customer-facing and operational, requiring strong leadership in team management, service delivery, and customer engagement.

Key Accountabilities & Responsibilities

Customer Success Leadership

Own the post-implementation customer lifecycle, from go-live through steady-state adoption and expansion.
Act as executive sponsor for strategic customer accounts.
Ensure customers achieve defined business outcomes and ROl from the software solution.
Establish governance frameworks with customers (QBRs, success plans, adoption reviews).
Drive customer satisfaction, retention, and referenceability.

Professional Services Team Management

Lead, coach, and develop a team of post-implementation Professional Services consultants.
Define capacity planning, resource allocation, and utilization targets.
Establish standards, playbooks, and methodologies for post-go-live services.
Ensure consistent, high-quality service delivery across all accounts.
Partner with Implementation, Support, and Product teams to ensure seamless customer experience.

Operational Excellence

Build and manage the operational model for post-implementation services.
Define KPis and metrics to measure adoption, value realization, and team performance.
Develop scalable processes for onboarding customers into Customer Success programs.
Manage forecasting, budgeting, and revenue targets for services engagements.
Implement tools and reporting to track customer health and service performance.

User Adoption & Value Realization

Create structured adoption programs and success plans tailored to customer maturity.
Ensure customers fully leverage product capabilities through workshops, optimization sessions, and training.
Identify expansion opportunities based on usage patterns and customer goals.

Cross-Functional Collaboration

Partner with Sales for renewals and expansion opportunities.
Work with Product to relay customer feedback and influence roadmap priorities.
Collaborate with Support to proactively address risk accounts.
Align with Implementation teams for smooth transition from project to steady -state.

Knowledge & Skills Requirements

Background in PLM, ERP, Supply Chain, Retail, or complex enterprise platforms implemenations
Strong technical background
Experience managing P&L or services revenue targets
Strong understanding of enterprise software implementation and post-go-live lifecycle
Proven experience building operational processes and scalable service models
Experience building playbooks and standardized service offerings.
Excellent executive-level communication and stakeholder management skills
Familiarity with customer health scoring tools
Ability to balance customer advocacy and operational excellence

The US base salary range for this full-time position is $150,000 - $200,000 + benefits. Our salary ranges are determined by role, level, and location. The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Candidates who exceed the specified experience and relevant education or training may be considered for compensation above the stated range. Please note that the compensation details listed reflect base salary, and certain positions may be offered additional variable incentives.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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More about this job

Responsibilities

The Delivery Director leads the post-implementation services organization, overseeing customer lifecycle management and team performance. They are responsible for driving user adoption, ensuring value realization, and managing operational metrics to support business growth.

Requirements

Candidates must have a strong background in PLM, ERP, or complex enterprise platform implementations with experience in managing P&L or services revenue. Excellent executive-level communication skills and a proven ability to build scalable service models are required.

Skills

Customer Success
Professional Services
Team Leadership
Operational Excellence
PLM
ERP
Supply Chain
Retail
Enterprise Software
Capacity Planning
Resource Allocation
Stakeholder Management
Customer Lifecycle Management
Business Outcomes
Revenue Management
Strategic Planning

Visa sponsorship

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Keywords

Centric Software
PLM
ERP
Supply Chain
Retail
Customer Success
Professional Services
Post-implementation
Operational Excellence
Capacity Planning
Revenue Targets
Customer Lifecycle
User Adoption
Value Realization
Stakeholder Management
Enterprise Software
Governance Frameworks
QBRs
Success Plans
Forecasting
Budgeting
KPIs
Team Management
Consulting
Strategic Accounts
Software Implementation
Business Outcomes
Customer Health Scoring
Product Roadmap
Cross-functional Collaboration

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