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Added 10 mins ago
AD
Technical sales specialist
Aqua Data
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- From $58,507.8 CAD / year
- Full-time
- On-site
Develop reports and proposals to illustrate benefits from use of good or service
Added 15 mins ago
VI
Senior Microsoft Dynamics CRM Developer
Veriday Inc.
Toronto, ON
- Contract
Veriday is seeking an experienced Senior Microsoft Dynamics CRM Developer / Technical Architect to join our client team based in Toronto for a 6-month contract position with the possibility…
Added 15 mins ago
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Gestionnaire de projet - Préparation opérationnelle (ORP) / Operational Readiness Project Manager
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- Full-time
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Added 15 mins ago
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Added 15 mins ago
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- Full-time
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Added 15 mins ago
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Added 26 mins ago
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Added 26 mins ago
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Clerk-Receptionist - Bilingual (English/French)
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Senior Customer Success Manager
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- $100,000 to $135,000 USD / year
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Added 26 mins ago
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Centric Software

Delivery Director, Professional Services

Toronto, ON, Canada
CA ON Toronto Home Office, Canada

The US base salary range for this full-time position is $150,000 - $200,000 + benefits. · Full-time

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Job details

Pay: The US base salary range for this full-time position is $150,000 - $200,000 + benefits.
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

About Centric Software:

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo - and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

The Delivery Director (Customer Success) is responsible for leading Centric PLM post-implementation services organization. This role sits at the intersection of customer relationship management, operational excellence, and professional services delivery. This role is both customer-facing and operational, requiring strong leadership in team management, service delivery, and customer engagement.

Key Accountabilities & Responsibilities

Customer Success Leadership

Own the post-implementation customer lifecycle, from go-live through steady-state adoption and expansion.
Act as executive sponsor for strategic customer accounts.
Ensure customers achieve defined business outcomes and ROl from the software solution.
Establish governance frameworks with customers (QBRs, success plans, adoption reviews).
Drive customer satisfaction, retention, and referenceability.

Professional Services Team Management

Lead, coach, and develop a team of post-implementation Professional Services consultants.
Define capacity planning, resource allocation, and utilization targets.
Establish standards, playbooks, and methodologies for post-go-live services.
Ensure consistent, high-quality service delivery across all accounts.
Partner with Implementation, Support, and Product teams to ensure seamless customer experience.

Operational Excellence

Build and manage the operational model for post-implementation services.
Define KPis and metrics to measure adoption, value realization, and team performance.
Develop scalable processes for onboarding customers into Customer Success programs.
Manage forecasting, budgeting, and revenue targets for services engagements.
Implement tools and reporting to track customer health and service performance.

User Adoption & Value Realization

Create structured adoption programs and success plans tailored to customer maturity.
Ensure customers fully leverage product capabilities through workshops, optimization sessions, and training.
Identify expansion opportunities based on usage patterns and customer goals.

Cross-Functional Collaboration

Partner with Sales for renewals and expansion opportunities.
Work with Product to relay customer feedback and influence roadmap priorities.
Collaborate with Support to proactively address risk accounts.
Align with Implementation teams for smooth transition from project to steady -state.

Knowledge & Skills Requirements

Background in PLM, ERP, Supply Chain, Retail, or complex enterprise platforms implemenations
Strong technical background
Experience managing P&L or services revenue targets
Strong understanding of enterprise software implementation and post-go-live lifecycle
Proven experience building operational processes and scalable service models
Experience building playbooks and standardized service offerings.
Excellent executive-level communication and stakeholder management skills
Familiarity with customer health scoring tools
Ability to balance customer advocacy and operational excellence

The US base salary range for this full-time position is $150,000 - $200,000 + benefits. Our salary ranges are determined by role, level, and location. The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Candidates who exceed the specified experience and relevant education or training may be considered for compensation above the stated range. Please note that the compensation details listed reflect base salary, and certain positions may be offered additional variable incentives.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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More about this job

Responsibilities

The Delivery Director leads the post-implementation services organization, overseeing customer lifecycle management and team performance. They are responsible for driving user adoption, ensuring value realization, and managing operational metrics to support business growth.

Requirements

Candidates must have a strong background in PLM, ERP, or complex enterprise platform implementations with experience in managing P&L or services revenue. Excellent executive-level communication skills and a proven ability to build scalable service models are required.

Skills

Customer Success
Professional Services
Team Leadership
Operational Excellence
PLM
ERP
Supply Chain
Retail
Enterprise Software
Capacity Planning
Resource Allocation
Stakeholder Management
Customer Lifecycle Management
Business Outcomes
Revenue Management
Strategic Planning

Visa sponsorship

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Keywords

Centric Software
PLM
ERP
Supply Chain
Retail
Customer Success
Professional Services
Post-implementation
Operational Excellence
Capacity Planning
Revenue Targets
Customer Lifecycle
User Adoption
Value Realization
Stakeholder Management
Enterprise Software
Governance Frameworks
QBRs
Success Plans
Forecasting
Budgeting
KPIs
Team Management
Consulting
Strategic Accounts
Software Implementation
Business Outcomes
Customer Health Scoring
Product Roadmap
Cross-functional Collaboration

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