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Centurion Associates Inc

Customer Service Representative (Part-Time)

Waterloo, ON, Canada

$17.60/hr · Part-time

Apply About employer

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Job details

Pay: $17.60/hr
Job type: Part-time
Apply by: Nov 5, 2026
Experience: Minimum 2-3 years’ experience in customer service
Posting language: English
Posted: Oct 6, 2026

Original job description

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Job Openings

Customer Service Representative (Part-Time)

Student - Operations - Waterloo, Ontario

Department

Student - Operations

Employment Type

Part-Time

Compensation

$17.60/hr

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 430 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.

Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

Why Employees Want to Work with Us

We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. For certain roles, we offer numerous employee perks, including: Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Ergonomic Workstations Equipped with Standing Desks; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Quarterly Townhall Meetings and Social Gatherings; Employee Innovation Program; and Corporate Discount Card.

Overview

Reporting to the Assistant General Manager, the Customer Service Representative is responsible for the professional administration and leasing of a Centurion Property Associates Inc. │The MARQ managed student housing community.

The Customer Service Representative is accountable for assisting current and prospective Residents, as well as showing available units and successfully securing leases to achieve optimum value for Centurion Property Associates Inc. │ The MARQ.

Responsibilities

Relationship Development

Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all current and prospective Resident inquiries.

Customer Service

Professionally and courteously handle all current and prospective Resident inquiries, feedback, complaints or concerns, and escalate any issues to the Assistant General Manager or General Manager. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.

Ongoing Operations

Answer all current and prospective Resident inquiries. Conduct viewings with prospective Residents, making sure to promote Centurion’s value proposition. Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms. Obtain all prospective Resident information, including those gathered through email, telephone, or building Guest Cards. Place requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up-to-date on the status of availability. Assist with organizing, marketing and hosting of student events, including Open Houses, Resident events, etc. Assist with move-ins and move-outs, conducting suite inspections with Residents as required. Inform the Assistant General Manager of any deficiencies or problems noted in the buildings or properties that require attention.

Administration and Reporting

Maintain an orderly desk area and complete general clerical duties, including photocopying, scanning, and faxing documents. Complete other duties as assigned.

Requirements

A passion for excellence in customer service delivery;
Minimum 2-3 years’ experience in customer service
Exceptional oral and written communication skills;
Excellent organizational skills with a strong ability to multi-task;
Highly motivated;
Excellent interpersonal skills;
Knowledge of other languages an asset;
Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
Forward thinking with an ability to develop creative strategic solutions to issues; and
Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.

Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested. This posting is for an existing job vacancy.

Link to This Job

Location

Waterloo, Ontario

Department

Student - Operations

Employment Type

Part-Time

Compensation

$17.60/hr

Privacy Policy

Apply About employer

More about this job

Responsibilities

Respond to current and prospective residents’ inquiries, concerns, and complaints, conduct property viewings, support applications, and follow up with prospective residents about availability. Assist with leasing, resident events, move-ins and move-outs, suite inspections, property issue reporting, and general clerical administration.

Requirements

Requires 2–3 years of customer service experience, a strong commitment to excellent service, and exceptional oral and written communication skills. Candidates should be organized, motivated, detail-oriented, effective at multitasking and problem-solving, and able to follow up promptly; knowledge of other languages is an asset.

Skills

Customer Service
Oral Communication
Written Communication
Organization
Multitasking
Interpersonal Skills
Problem-Solving
Attention to Detail
Relationship Development
Conflict Resolution
Follow-Up
Leasing
Resident Relations
Event Coordination
Clerical Administration

Benefits

Medical Insurance
Dental Insurance
Vision Care
Flexible Work Week Schedules
Vacation Policy Based on Length of Service
Summer and Holiday Hours Programs
Learning and Development
Growth Opportunities
Education Reimbursement
Mentoring Program
Employee Referral Program
Ergonomic Workstations
Standing Desks
Discounted Gym Membership
Employee Volunteer Opportunities
Social Gatherings
Corporate Discount Card

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Student Housing
Property Management
Leasing
Resident Relations
Prospective Residents
Property Viewings
Lease Applications
Waiting List
Move-Ins
Move-Outs
Suite Inspections
Resident Events
Open Houses
Community Building
Complaint Resolution
Stakeholder Relationships
Clerical Duties
Photocopying
Scanning
Faxing

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